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Stores > Beyond The Rack
  • Beyond The Rack

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
    •  
    • BUSINESS HOURS
      You can reach us toll-free at 1-844-400-4287 weekdays from 9AM - 6PM ET
      GENERAL PHONE
      1-844-400-4287
      FAX
      n/a
    • SUPPORT EMAIL
      service@beyondtherack.com
      SUPPORT PHONE
      1-844-400-4287

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • checkmark icon PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.78/10 2.78/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Beyond The Rack by clicking a star below.
No Avatar

Verified Customer
Rating 2/10
1/5
2017-08-15

did not keep me up to date on the shipping took way to long no tracking was available

"Customer support is not there telephone line just disconnects and chat is not much better.

I will not be ordering again unless I am desperate.

I even asked if someone could call me re the customer service and they did not think it was possible

You have a big problem on your hands.

Hope you can fix it

Teresa
"


No Avatar

Verified Customer
Rating 8/10
4/5
2017-08-15

Satisfied

"My only issue is the delivery times are way too long.
Sometimes the season has past before you receive you order, and you begin to wonder why you ordered in the first place.
"


No Avatar

Verified Customer
Rating 2/10
1/5
2017-08-13

I have not recived my order I ordered on July 9

"The first half is shipped on July 21 have not received. phoned Aug 8 they said it was shipped today it will take 10 to 15 days .The other Half said estimated ship date will be Aug 9 to 13 .S will I receive my order or cancel?."


Rating 2/10
1/5
2017-07-08

Orders not fulfilled and dresses with wrong sizes marked in black marker.

"I have ordered numerous times from this company and I am usually happy with the items I receive. However, there have been two incidents that have occurred that have led me to rethink whether or not I will order from them again.

I ordered 3 pairs of earrings and they never arrived. When I contacted Beyond the Rack they told me that they would check on the issue. After numerous emails I was informed that there was nothing they could do about the order. I was not issued a refund and had to eat the cost.

I recently ordered to dresses in XL. When they arrived, the size had been marked over with a black marker and marked XL. They were obviously a small and a medium. The cost of returning them was more than I was willing to pay so I ended up giving the dresses away.
"

+ Read user comments

Rating 2/10
1/5
2017-07-01

Horrible!!! 1 month wait and all jewelry was broken !!! NEVER AGAIN!!!

"Horrible!!!! Bought jewelry a month ago, just got it and it is ALL BROKEN!!!! they had guts to send me after month waiting this ... Now I have to pay to ship it back!!! "


Rating 2/10
1/5
2017-06-24

Takes your money and runs

"Ordered on may 18th. They billed my c.card right away
Have changed the shipping date twice. June 24th and nothing yet
"


Rating 2/10
1/5
2017-05-12

FRAUD... FRAUD... DON'T BUY YOU WON'T GET YOUR MONEY

"I used to buy, but they change customer service they are the so bad, they have no respect for you. I returned two items, they didn't give me credit or money back. They are saying that they are new owners. They won't transfer me to a supervisor.
"

+ Read user comments

Rating 2/10
1/5
2017-04-30

Rip offs

"I ordered a purse from here and never received it. They said they would issue a refund and when I called to inquire where my refund was the phone rang 100 times and no one answered. Unless you want to lose money, DON'T BUY HERE! "


Rating 2/10
1/5
2017-04-26

Not what it used to be

"Same overall experience as others who have posted here. I had a $20 credit from a return and one day it just disappeared. I was told it was a promotion. Which it wasn't. It took them 21 days to respond to my email. I had to email 5 times before I got a response. Please, Please, Please do not order from here. I have been a customer since 2011 and it's just not the same anymore. They barely have the content they used to and are performing fraud by stealing peoples money. "


Rating 2/10
1/5
2017-04-17

**Fraud** Do not buy from here

"This website is FRAUD, if you care about your money, then do not buy from here. It was good at the beginning but i think some changes took place not sure what but definitely came under control of cheaters. I been struggling to get my money back from past 3months. They don't reply to your emails and do not answer your phone calls. Even if they do same lady answers and she is **** rude. I sent the tracking number and i sent the delivery confirmation of their product to their warehouse, they still saying that they did not receive the package. I used the same return shipment label they sent me but still they are saying that they are not finding the tracking number. what is that even mean? Another funny thing is after 2 months later one of their own customer representative emailed me saying that they received the package and since then its been over one and half month still haven't gotten my money back. If you care about your money please do not buy from here."


Rating 2/10
1/5
2017-04-14

Deceptive and Dishonorable.

"I was a customer for years. The company underwent sudden change without any notice to its customers. Immediately the website and app displayed statements falsely indicating that there were technical problems. There was no way to access or obtain and outstanding credit balance. My frequent inquiries online were met with hostility and a repeated refusal to accept responsibility. Once they reorganized and re-emerged online, they refused to honor $400 my site credit. So having been the victim of their deceit and outright theft, I hope this and similar experiences documented by other customers will persuade you to chose not to engage in any business transactions with this entity. There are many online companies that do not make a practice of conducting business in manner that violates state and federal trade practices and criminal laws. The forced closure of this company due to a lack of patronage would serve the online shopping community well.
"


Rating 2/10
1/5
2017-04-12

Beyond the Rack FRAUDULENT COMPANY

"BTR fradulent company.
* i had around $800 credit in my account which was made by my return on 2015.
* i got an email says the ownership will be changed on Sep 2016.
* i tried to buy something on Oct 2016(which is after ownership change) and was not able to see my credit on renewaled website. So i called customer service and talked with the agent named Paul. S/he said my credit is still valid and won't expire since it is made from actual money. So i can use it for my next purchase.
* today April 12, 2017, i talked with customer service manager Marie and she said "unfortunately, as I have mentioned you previously 7098961 Canada Inc. (formerly known as Beyond the Rack) filed for protection with the court last March 24th 2016 and was purchased by a new owner May 24th 2016. The company is now under 9721444 Canada Inc." which i never got notified.
* I said ownership change does not mean BTR can evaporate my money, especially when the customer did not get any information about it. also, there was not even one line mentioning it.
* she said i did not get email because i did not make recent order which does not make any sense. because i did not make recent order, i am not eligible to get notified regarding such a money sensitive issue? it is company's responsibility to notify any major legal/rule change especially regarding money.
* current website still says:
"Promotional and referral credits expire one year after they're issued. Account credits do not expire. You will be notified by email if any of your promotional or referral credits are about to expire."
* i never got any email regarding this at all.
* i will have to open court case since it is more than $500 current value. i took screenshots of whole conversation(live chat) and BTR website so if they change the website, i can still have the evidence.
*IF ANYONE WANT TO JOIN ME, FEEL FREE TO MSG ME. I CAN SHARE MY INFORMATION. OR IF ANY BTR MANAGEMENT PERSONNEL SAW THIS WHO IS ELIGIBLE TO RESOLVE, CONTACT ME ASAP. THANKS.
"


Rating 2/10
1/5
2017-04-04

Fraudulent Business Practices

"Nov.17 2016 purchased a dress on line with credit card. Order# 18057308 total $65.98. Called BTR customer service in Dec. was told mds. had not arrived at warehouse from supplier. I explained I ordered the dress for a Christmas present. Then I was told it would not be shipped in time for Christmas and would I like to cancel. I declined. Jan.2017 called customer service again and was told they had received the dress and would be shipping. Feb 2017 called customer service and was told they did not have mds. I told them to cancel the order and credit my account. Feb. 10 2017 received an email confirming my request to cancel. Cancellation would take 24 business hours to complete. Once the refund is issued allow 5 to 7 business days for all funds to be returned to your original payment method. I was issued a case# CS5731371 - Order # 18057208 - CO
Today is April 4th 2017 and I have not received my credit.
Do not order from this retailer.
"


Rating 2/10
1/5
2017-03-29

Beyond crappy

"It is better to just by lottery because at least you get something for your money... a piece of paper."


Rating 2/10
1/5
2017-03-22

3 months to get your item if you are lucky.

"stay way from this seller they lie ,they give you a shipment day but as the day comes they will change it not once but 3 or 4 times and this can be up to 3 months waiting ,their excuse delays from suppliers a delay is a week but no months and months and every single time you order is the same ,stay away from them."


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