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Stores > Beyond The Rack

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  • Beyond The Rack

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: www.beyondtherack.com
    • Contact: service@beyondtherack.com
    • Phone: 1-877-733-4660
    • Customer Support: 1-877-733-4660
    • Business Hours: You can reach us toll-free at 1-877-733-4660 weekdays from 9AM - 6PM ET, and weekends from 9AM -6PM
    • Fax: 1.866.893.7636

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.13/10 2.13/10
    Chance of future purchase: Rating 0.16/10 0.16/10
    Shipping & packaging: Rating 0.16/10 0.16/10
    Customer service: Rating 0.26/10 0.26/10
    Return/Replacement policy: 0.00/10
Rating 2/10

Very rude costumer service

"People please be AWARE this website is not what they say they are THEIR VERY FAMOUS PAY SHIPPING ONCE AND GET THREE DAYS FREE SHIPPING is absolute BS /LIE and even when you call to resolve the problem they will not refund the extra shipping cost. I placed my 1St order on May9 th 4:50pm for $9.99+$7.99 shipping after I received an email from them with order number and another email informing me that now I have a three day free shipping pass I placed my second order at 5:11pm for $170 and they still charged me $35 for shipping I tried all promo codes to have it removed but it didn't so I did go through with me order and I called the costumer service hopping they will refund $35 that were charged. I spoke to Mary Romara she was very rude and was trying to lie to me that my second order was actually placed first and she offered to refund me $7.99 on which I offered her screenshots of both of my orders so she can see the time stamps when each order was placed she refused to accept that I was on hold with few times for long time she went ahead and canceled my orders without trying to resolve the issue and when I asked her to speak with her supervisor she refused to do so. I did reach superior through different way nut two says later still nobody called back. O did receive an email saying that if you place a big order on your 3 days free shipping period they will still charge you extra for shipping. Long story short if you order a pair of socks during your 3 days it might be free but if you buy more stuff it will not be free. You still end up paying for shipping either way. Shame on You Beyond the Rack. You do not deserve to be in business. "

This review was modified by Marina7744 on May 12 2016 10:48:45 AM

Rating 2/10

Waiting for Months

"I have been waiting for months for my purchase. They also changed the original deliver date of six weeks ago to "In Status" . The problem is they have filed for bankruptcy and suppliers wont' fill their orders without getting paid. Now their website is down. This may be the end."

This review was modified by Massage12 on April 28 2016 06:29:17 PM

Rating 2/10

Beyond Rip Off - Beyond Junk

"BTR sells low quality merchandise that is bulk ordered from China and sold to you at a 500% markup. It is a Rip Off! Here is one example: BTR has this DiNIJIA brand dress on Sale for $89.99 ( what a joke) the same dress is sold on Aliexpress under a brand called Vestidos for $16.99.

Btw Aliexpress offers free shipping to Canada, BTR charges $10, another Rip Off.

See links below

Dress on BTR: http://www.beyondtherack.com/product/DINGLSSHW146BL?event=71343&filter[size]=&sortBy=&category=1

Same dress on Aliexpress http://www.aliexpress.com/store/product/Vestidos-2016-Spring-Fashion-Women-Dress-Solid-Long-Sleeve-Lapel-Lace-Beaded-Slim-Waist-Pocket-Ladies/918635_32610116640.html

Please Note: The clothing is very low quality as reflected by the actual price and the sizes are tricky because the clothes are made to fit Asian women who are much smaller that American/ Canadian/ European women. Chances are the clothing won't fit.

Also, if you order from BTR you could wait 6 weeks to 6 months for an order, during this time you will receive updates from BTR stating that your items is experiencing delays, it's on its way, blah, blah, blah, and then after waiting and waiting and waiting an email arrives stating: Sorry, the item you ordered is not available. Seriously, It happens 80% of the time and it is very frustrating!



If you do actually receive your order there is a 80% chance that there will be a problem with it, wrong item shipped, defective, damaged, wrong size, etc. and BTR won't refund your money! They might give you store credits which means that you have to buy their junk and go through the same thing again. Not a great deal.

Anyway, whether or not you want to buy it, or who you want to buy it from, is up to you. At least now the consumer knows the truth! Beyond the Rack is Beyond Ridiculous....Save your time, money and sanity and shop elsewhere!

TIP: Save yourself some money and search Google for the item you want to buy before buying from BTR. Chances are it can be found CHEAPER elsewhere, and from a seller who will refund your money if there is a problem with your order. Something Beyond the Rack refuses to do.


This review was modified by Zhena on April 28 2016 12:16:17 PM

Rating 2/10

Waiting 2.5 months and getting different story every time I contact BTR

"I purchased an air fryer on or about Feb 14, 2016. The shipping timeframe listed at time of purchase was Feb 23rd to March 2nd. After the time frame passed, my order tracking info changed to just saying that my order was "on track" and I would receive an email upon shipping. That has never happened. I have spoken with the company 4x now and gotten a different story every time I speak with someone. I still have no ETA to receive the product. I did not purchase this item at a huge discount. It's on Amazon for a similar price. So if their suppliers are not responsive, they could find a new supplier. Otherwise, they should provide MONETARY refunds, not store credit. "

This review was modified by bambi_unbridled on April 24 2016 10:13:14 AM

Rating 2/10

This is a scam!!! This company should be closed down!

"I made an order on Feb. 13, 2016 with estimated shipping date between Feb. 27-March 5th. At the end of March, i sent them an email to just cancel the order. I got an email from the head of the company or something, saying there's going to be a delay with their shipment. I replied saying i just want to cancel it. No response. I sent another maybe 5 emails to them requesting to cancel it, still no response. I finally phoned them, i was on hold for 20 minutes before they finally answered. The custome service rep told me they can't cancel the order anymore because it was already shipped and that i should wait 1-2 weeks. I did not recieve an email that it was shipped and no tracking numbers or anything. I never write reviews but i was soo pissed off. This is a scam. I can't believe they are willing to have their reputation ruined for $136.47. That's the price of the bags i ordered but they don't want to give me the refund."

This review was modified by JayneCamb on April 21 2016 01:55:03 PM

Rating 2/10

The Worst

"This is the worst company I ever had to deal with. They advertise great deals but do not deliver. I thought I scored a deal buying a cashmere Burberry scarf. Order was placed in early February. When checking on order it says that it's on track for delivery. Then in March I received a bogus email from CFO stating that they apologize for the delay and threw a 10% coupon at me. Last week I inquired on the orders status and got an email that the item is unavailable. It took me 20 minutes to call customer service. They held my money for over 2 months with a cancellation. Horrible service. Save your time shopping at this retailer."

This review was modified by Nicolka on April 21 2016 07:16:52 AM

Rating 2/10

2 Months wait

"Placed an order 2 months ago and until today, still no avail. Contacted them and they only willing to return a partial to my original from of payment and the remaining as BTR credits! What a joke!

Do NOT purchase from them unless you are looking for time and money to be wasted.

They rating system should have 0 star.

This review was modified by Gw128 on April 20 2016 03:14:31 PM

Rating 2/10


"1st purchase: Nov. 2015, 3 necklaces as Christmas gifts. Pictured TOGETHER, charms/pendants ON the chains. Came with chains and charms/pendant pieces separately. The charms/pendant was too small to fit over the clasp end/s! Useless! Too close to Christmas so they did give me "store credit" for them. SO, I used the credit to purchase 1/7/16 a makeup train case. After NUMEROUS attempts to find out when it would arrive, and always being told they are in touch with the seller and will try to expedite, TODAY -- FOUR MONTHS AND ONE WEEK LATER -- they tell me "sorry, can't obtain the product for you; we'll give you a refund." All this time. UNREAL. Wonder if I'll REALLY get a refund this time (they reneged on that after the first purchases) or more "credit". I'll be danged if I want to get ANOTHER item from them! HA!"

This review was modified by bleu-eyes01 on April 15 2016 08:44:35 PM

Rating 2/10

I'm mad as hell with this scam site

"This stupid website is very awful. I order the Celine bag, for almost two month since I place an order until now is the April 14th and I still not get it. The estimate time of deliver after 3 week order was since March 29-April 5th. I wait patiently day by day for the estimate date of delivery. Never get it until now. I emailed 3 times, nobody respond. Haven't try to call customer service yet, but as I read the previous comment was a horrible story abt this website too. I guess if u call, there no answer too. Super mad and angry to this website. Maybe they going out of business ? Or I don't knw what's going on. I wish I read all these previous review before I make a purchase on it. Very regret. "

This review was modified by Michellvong on April 14 2016 07:19:20 PM

Rating 2/10

Stay away from this Rack

"I ordered several things from Beyond the Rack but it always
took awhile, I am still waiting on something I ordered 6 weeks ago, and I keep being told it will be awhile longer and I cannot get my money back. I will never order from this company again!!

This review was modified by blgibbons2013 on April 14 2016 01:30:38 PM

Rating 2/10


"This is NOT a reputable company. They steal your money, you may or may not EVER get your order and they sell inferior merchandise. Im still waiting on an order place in January! Use ONLY American Express to Pay as paypal and other forms will probably NOT protect you.

Shop someplace else. Lets all hope this place goes away.

This review was modified by danalleva on April 14 2016 04:57:48 AM

Rating 2/10


"Ordered headboard and bench February 26.....45 days later, no items, no explanations, no refund!! Very fraudulent business practices...I was on hold over 30 minutes with no one answering. Save your money and frustration. DO NOT ORDER ANYTHING FROM THEM!!!! You'll regret it! "

This review was modified by Mom50 on April 13 2016 12:03:02 AM

Rating 2/10

stay away from this scam site!!!!!

"I will never ever buy anything again from this site, after having the bad experience of placing 2 orders with them and getting nothing in almost 2 months!!! they are still "working on the refund"... . Do not get fooled by their prices cause you risk not getting what you placed order for ever...!!!!"

This review was modified by cristinaantonovici on April 12 2016 08:18:27 AM

Rating 2/10


"Do not purchase anything from this company. I have never received the order I purchased and when I attempted to determine when the package would arrive I was told each time to give it a little more time. I asked for a refund but have not received a response on that either, no refund, no followup from the company. Today, I called the company and was never connected to an agent. I tried to get chat help online and the line showed me "connected". No agent ever opened dialogue with me.
I am very angry, feel cheated, and feel this company should not be allowed to do business.

Rating 2/10


"I ordered boots size 7 1/2. I got them & they were literally a size 10. I had to may to mail them back. I then waited & waited & waited & never got a credit. I then gave them a call. Oh, give it a few days. So I waited.... and waited. I had a long hold so I decided to chat instead on their site. Each person I spoke to beyond rude. To this day 3/31/2016 I have not gotten a refund from a 1/2016 return. I was told over & over again a Chloe would get back to me. All she did was send me a 3 word email that said no information yet. I replied asking a few questions like how is this possible? I was told a month ago 3 days. It is now 5/3/2016 & still no refund. I cannot believe that people can keep your money like this. They say give a few more days FOR MONTHS. Gets my blood boiling. ADVICE !! I finally decided to dispute my sale through PayPal & got some of my money back, not all. They kept $25 for some reason. That I am looking into but, I am glad I at least got some of my money back. Believe me, I am not stopping though. I want ALL my money back

it is now 8/3/2016 & I STILL have not gotten money or any of the 6 things I have tried to order with my $39 credit that they will not refund. What is the point of giving a credit if I cannot use it. Basically I gave these people $40 of my hard earned money. Granted $40 will not break me but its the point. I order, months go by & no item, I chat & cancel the order, get a credit, order again, get nothing, get credit.... over & over. I call & wait 40 minutes for someone to answer who said sorry no supervisor available.
I have made order after order for 1 1/2 years trying to use a BTR credit. I order, they cannot fulfill. I order again, cannot fulfill. This has gone on for 1 1/2 years. Once again I made an order. I called 2 months later * was told give more time. Called again, give more time. Finally they cancelled it & said giving me a credit. No credit was given. I called was told manager was busy & would call me before you closed at 6. That was 2 days ago............... I am highly upset

This review was modified by MissBlissFull on November 03 2016 12:18:44 PM

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