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Stores > BlueTone
  • BlueTone

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    • Customer Support: n/a
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review BlueTone by clicking a star below.
No Avatar

Verified Customer
Rating 8/10
4/5
2017-03-23

Blue Tone is excellent

"Overall very good even great. Sometimes, it takes 4-5 times to get connected with the access phone number. "

This review was modified by BlondCaribou on March 28 2017 12:00:32 AM
Rep reply posted Mar-24-2017

A rep from BlueTone, BlueTone Telecom, has responded

“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!”


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Verified Customer
Rating 10/10
5/5
2017-03-18

"Great features, excellent service both technical and customer, great prices, "

This review was modified by tMICLEA on March 21 2017 12:30:16 AM
Rep reply posted Mar-20-2017

A rep from BlueTone, BlueTone Telecom, has responded

“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world! ”


No Avatar

Verified Customer
Rating 6/10
3/5
2017-03-17

"after dial the phone s number must wait long time, so cannot be sure connection is ok or not . several times I disconnected and use other company lines"

This review was modified by parsavala on March 21 2017 12:15:26 AM
Rep reply posted Mar-20-2017

A rep from BlueTone, BlueTone Telecom, has responded

“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that in order for us to troubleshoot what is causing your connection issues we will need the destination phone number you were trying to reach as well the date and time of your call. Once that information is submitted a trouble ticket will be opened to fix the matter. For further assistance, please contact Customer Service 617.752.9151: (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 4/10
2/5
2017-03-03

Not proffesional service

"Hidden fees. Undiscussed actions towards your account. Would not recommend as your long distance provider. Surprised to see this company operating in canada. "

This review was modified by 1411kiri on March 07 2017 12:15:18 AM
Rep reply posted Mar-06-2017

A rep from BlueTone, BlueTone Telecom, has responded

“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that state, federal and carrier charges which are mandatory taxes are applied on top of the regular rates. The Carrier Charge is a fee that is paid by the customer to our carrier based on the contract that we have with them. This charge is being imposed to recover amounts for regulatory costs, for telecommunications services for the speech and hearing-impaired, local number portability, governmental mandates, and North American Numbering Plan administration. This amount is a certain percentage of your Account Usage (cost of the calls not including taxes). Please note that there are no other hidden fees on top of your account usage. For any inquiries, please contact Customer Service 866.730.6959 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world! ”


No Avatar

Verified Customer
Rating 6/10
3/5
2017-03-02

"it is to early for me to submit a review since we just join the company. "

This review was modified by henein3 on March 07 2017 12:00:37 AM
Rep reply posted Mar-03-2017

A rep from BlueTone, BlueTone Telecom, has responded

“Thanks so much for your comments! Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world! ”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-10

"I am very satisfied with your services !"

This review was modified by nagyerikazoli on February 14 2017 06:42:08 AM
Rep reply posted Feb-14-2017

A rep from BlueTone, BlueTone Telecom, has responded

“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-01

'zanderfull'

"verry nice people to work with!"

This review was modified by cbonn60 on February 03 2017 10:30:02 AM
Rep reply posted Feb-02-2017

A rep from BlueTone, BlueTone Telecom, has responded

“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.

BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 6/10
3/5
2017-01-25

Somewhat dial-up of the past

"Very often can't reach anybody whole day, guys do not hear me properly all the time while I can hear them very good, delay all the time. Very rare can communicate fine."

This review was modified by PANSHINANDREI on January 27 2017 06:30:02 PM
Rep reply posted Jan-26-2017

A rep from BlueTone, BlueTone Telecom, has responded

“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that in order for us to troubleshoot what is causing your connection issues we will need the destination phone number you were trying to reach as well the date and time of your call. Once that information is submitted a trouble ticket will be opened to fix the matter. For further assistance, please contact Customer Service 866.730.6959 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 4/10
2/5
2017-01-24

Cost more then it seems when you sing in.

"My overseas conversations cost me more then when I was using prepaid long distance calling cards.
For that reason I am no longer a costumer of Blue Tone
"

This review was modified by szwester on January 26 2017 06:45:02 PM
Rep reply posted Jan-25-2017

A rep from BlueTone, BlueTone Telecom, has responded

“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that state and federal charges are applied on top of the regular rates, therefore the cost of the calls might be higher than the usual long distance calling cards. Please note that our company provides customer service or technical support for any issues you might experience, unlike the pre-paid calling cards which do not provide any assistance to the customer. For more information and further assistance, please contact Customer Service 866.730.6959 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-01-17

Worse experience

"Tells you that you will pay 10 dollars for unlimited talk .
Talked twice first month and the bill was little bit less then 30 dollars .
I cancelled this subscription at once after that .
Would never recommend this company .
"

This review was modified by alomanmm on January 19 2017 05:00:02 AM
Rep reply posted Jan-17-2017

A rep from BlueTone, BlueTone Telecom, has responded

“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that the preset plan for unlimited phone calls to more than 50 countries costs $9.99 per month and is valid for one telephone number only. Please note that state and federal taxes are applied on top of the preset plan. Please note that if there is an unpaid invoice there will be a continuation fee which will increase the amount of the bill and also the previous balance will be included in the current invoice. For more information, please contact Customer Service 617.752.9151: (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world! ”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-01-13

hidden charges

"Hidden charges, overated fees, customer service not helping"

This review was modified by a_chirila on January 17 2017 12:02:10 AM
Rep reply posted Jan-16-2017

A rep from BlueTone, BlueTone Telecom, has responded

“We are sorry to hear that you had negative experience with our service, please note that customer satisfaction is our priority. Please note that the rates shown on our website are correct but the original taxes apply on top of the rate when the statement is created. If you want to pay strictly the rate per minute with no other charges, you may try our All-Inclusive rates which include all your state and federal taxes, carrier charges, and service fees. There are no hidden charges. It’s very simple and straight forward. For more information, please contact Customer Service 866.730.6959 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 4/10
2/5
2017-01-04

Hidden costs

"Hidden costs in terms of so called "carrier charges" which hikes the price 20%"

Rep reply posted Jan-05-2017

A rep from BlueTone, BlueTone Telecom, has responded

“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that the carrier charge is not a hidden cost or fee. The carrier charge is a fee that is paid by the customer to our carrier based on the contract that we have with them. This charge is being imposed to recover amounts for regulatory costs, for telecommunications services for the speech and hearing-impaired, local number portability, governmental mandates, and North American Numbering Plan administration. This amount is a certain percentage of your Account Usage (cost of the calls not including taxes). We are able to lower the percentage of it but we are unable to remove it completely from being charged. For more information, please contact Customer Service 866.300.2610 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-01-04

Cancel service

"I am not able to cancel the service for the last few months"

Rep reply posted Jan-05-2017

A rep from BlueTone, BlueTone Telecom, has responded

“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please accept this as an apology for not being able to speak with a customer service representative when you tried to call. We deeply regret any inconvenience this might have caused you. We are more than willing to address any issues that you might have through email or you can provide us with a contact number and a best time to contact you and one of our customer service representatives will give you a call back. Please note that our records show that our customer service representatives already tried to contact you multiple times regarding your cancellation request but unfortunately they were unable to reach you. For further assistance, please contact Customer Service 866.300.2610 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 4/10
2/5
2016-12-27

Dissapointed

"I was told I would get a $10.00 monthly bill if I don't exceed 1000 minutes. I started using the service 2 months ago and I received 2 different bills, both exceeding the $10.00 monthly bill I signed up for."

Rep reply posted Dec-28-2016

A rep from BlueTone, BlueTone Telecom, has responded

“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that our preset plans work on monthly basis and on top of the amount of the preset plan state and federal taxes apply, therefore this might have caused your bills to be higher than the amount of the preset plan. For more information and assistance, please contact Customer Service 617.752.9151 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-25

Good Rates Good Service... so far

"I only had it for a little over a month, calling my mother in Greece. The calls go through without problems and the rates are great compared to the phone company for overseas calls. I have not tried some of the features yet, like setting up direct calling number as well as getting a Call Me" number to give my mother. I will try those and review again later.
Good job Blue Tone!
"

Rep reply posted Dec-26-2016

A rep from BlueTone, BlueTone Telecom, has responded

“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!


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