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Stores > BlueTone
  • BlueTone

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 7.50/10 7.50/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 5.00/10 5.00/10
Voice your opinion! Review BlueTone by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-05-19

Great Company

"Easy online bill pay and any other communications. Not too many fees. "

Rep reply posted May-21-2017

A rep from BlueTone, BlueTone Telecom, has responded

“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 6/10
3/5
2017-05-19

Comparing to Tel3

"I am currently using Tel3 advantage, I decided to try Blue Tone because I want more reliable calls that won't drop.
Blue Tone and Tel3 Advantage has the same call quality. But Tel3 has a cheaper call rate per minute to Syria.

Thanks,
"

Rep reply posted May-21-2017

A rep from BlueTone, BlueTone Telecom, has responded

“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 8/10
4/5
2017-05-04

New user

"Very pleased with customer service and the prices. I wish I got it sooner. "

Rep reply posted May-05-2017

A rep from BlueTone, BlueTone Telecom, has responded

“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-04-21

BlueTone Experience

"Recently joined BlueTone and I have been very satisfied with the service "

Rep reply posted Apr-24-2017

A rep from BlueTone, BlueTone Telecom, has responded

“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-28

I am.very happy with Blue Tone phone service.

"I get connections fast without delay. Billing and payments are easy. Cost is reasonable."

Rep reply posted Mar-28-2017

A rep from BlueTone, BlueTone Telecom, has responded

“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 8/10
4/5
2017-03-23

Blue Tone is excellent

"Overall very good even great. Sometimes, it takes 4-5 times to get connected with the access phone number. "

Rep reply posted Mar-24-2017

A rep from BlueTone, BlueTone Telecom, has responded

“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-18

"Great features, excellent service both technical and customer, great prices, "

Rep reply posted Mar-20-2017

A rep from BlueTone, BlueTone Telecom, has responded

“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world! ”


No Avatar

Verified Customer
Rating 6/10
3/5
2017-03-17

"after dial the phone s number must wait long time, so cannot be sure connection is ok or not . several times I disconnected and use other company lines"

Rep reply posted Mar-20-2017

A rep from BlueTone, BlueTone Telecom, has responded

“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that in order for us to troubleshoot what is causing your connection issues we will need the destination phone number you were trying to reach as well the date and time of your call. Once that information is submitted a trouble ticket will be opened to fix the matter. For further assistance, please contact Customer Service 617.752.9151: (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 4/10
2/5
2017-03-03

Not proffesional service

"Hidden fees. Undiscussed actions towards your account. Would not recommend as your long distance provider. Surprised to see this company operating in canada. "

Rep reply posted Mar-06-2017

A rep from BlueTone, BlueTone Telecom, has responded

“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that state, federal and carrier charges which are mandatory taxes are applied on top of the regular rates. The Carrier Charge is a fee that is paid by the customer to our carrier based on the contract that we have with them. This charge is being imposed to recover amounts for regulatory costs, for telecommunications services for the speech and hearing-impaired, local number portability, governmental mandates, and North American Numbering Plan administration. This amount is a certain percentage of your Account Usage (cost of the calls not including taxes). Please note that there are no other hidden fees on top of your account usage. For any inquiries, please contact Customer Service 866.730.6959 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world! ”


No Avatar

Verified Customer
Rating 6/10
3/5
2017-03-02

"it is to early for me to submit a review since we just join the company. "

Rep reply posted Mar-03-2017

A rep from BlueTone, BlueTone Telecom, has responded

“Thanks so much for your comments! Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world! ”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-10

"I am very satisfied with your services !"

Rep reply posted Feb-14-2017

A rep from BlueTone, BlueTone Telecom, has responded

“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-01

'zanderfull'

"verry nice people to work with!"

Rep reply posted Feb-02-2017

A rep from BlueTone, BlueTone Telecom, has responded

“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.

BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 6/10
3/5
2017-01-25

Somewhat dial-up of the past

"Very often can't reach anybody whole day, guys do not hear me properly all the time while I can hear them very good, delay all the time. Very rare can communicate fine."

Rep reply posted Jan-26-2017

A rep from BlueTone, BlueTone Telecom, has responded

“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that in order for us to troubleshoot what is causing your connection issues we will need the destination phone number you were trying to reach as well the date and time of your call. Once that information is submitted a trouble ticket will be opened to fix the matter. For further assistance, please contact Customer Service 866.730.6959 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 4/10
2/5
2017-01-24

Cost more then it seems when you sing in.

"My overseas conversations cost me more then when I was using prepaid long distance calling cards.
For that reason I am no longer a costumer of Blue Tone
"

Rep reply posted Jan-25-2017

A rep from BlueTone, BlueTone Telecom, has responded

“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that state and federal charges are applied on top of the regular rates, therefore the cost of the calls might be higher than the usual long distance calling cards. Please note that our company provides customer service or technical support for any issues you might experience, unlike the pre-paid calling cards which do not provide any assistance to the customer. For more information and further assistance, please contact Customer Service 866.730.6959 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-01-17

Worse experience

"Tells you that you will pay 10 dollars for unlimited talk .
Talked twice first month and the bill was little bit less then 30 dollars .
I cancelled this subscription at once after that .
Would never recommend this company .
"

Rep reply posted Jan-17-2017

A rep from BlueTone, BlueTone Telecom, has responded

“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that the preset plan for unlimited phone calls to more than 50 countries costs $9.99 per month and is valid for one telephone number only. Please note that state and federal taxes are applied on top of the preset plan. Please note that if there is an unpaid invoice there will be a continuation fee which will increase the amount of the bill and also the previous balance will be included in the current invoice. For more information, please contact Customer Service 617.752.9151: (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world! ”


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