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Stores > Chewy.com

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  • Chewy.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 200 SW 1st Avenue #810
    • Contact: service@chewy.com
    • Phone: 786-320-7111
    • Customer Support: 800-67-CHEWY
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.12/10 9.12/10
    Chance of future purchase: Rating 9.21/10 9.21/10
    Shipping & packaging: Rating 9.04/10 9.04/10
    Customer service: Rating 9.25/10 9.25/10
    Return/Replacement policy: Rating 9.78/10 9.78/10
Rating 10/10

Chew on this!

"I found Chewy.com by accident. Another pet food direct delivery company really screwed the pooch with my food order and offered nothing but excuses. So a reasonably quick search led me to Chewy.com.

I couldn't be happier with them! And the hand-written Christmas card was completely unexpected. I know they probably can't keep doing that but what a nice touch.

Food is always shipped on time and there's never any issues with the packaging. I'm an auto-ship subscriber and will be for a long time!

Rating 10/10

I love this company

"One of the best companies out there. There are so few companies that have the level of customer service they have. Shipping is fast. prices reasonable. Customer service friendly and helpful. The answer the phone quickly. No long wait time.
I just started using their service the beginning of October and so far I love them.

Rating 10/10

Problem Solvers

"I have ordered my pets' food from Chewy for over a year, including prescription food for one as well as toys and treats. I have only had two mistakes - one wrong food type and one case sent when two were ordered. Both times the items were corrected, replaced and resent with no questions asked while I was on the phone, I was never on hold, and the wrong items that had been sent they told me I could feel free to donate to my vet or a shelter.

I am very happy and very impressed with their service and their business.

This review was modified by saunderm on December 17 2016 04:52:54 PM

Rating 10/10


"I thing I love isn't just the price but We get a HAND WRITTEN CHRISTMAS CARD every year!!!
It's really amazing that a company in today's world would take the time to really write it. Even in different ink! Really appreciate the extra effort great PR Chewy.com

This review was modified by Endless.summer1111 on December 10 2016 01:15:21 PM

Rating 10/10

Excellent Customer Service & Quality Products

"This was my first time using chewy.com, and I definitely will in the future! I bought harnesses for my dogs and a pooper scooper for my yard. First of all, I absolutely love thew quality of all of the products I bought. Everything that I got was nicer than the options at my local PetSmart.
Additionally, my initial shipment with the pooper scooper was not delivered successfully, and FedEx was not helpful with finding a resolution. Within an hour or two of emailing Chewy, they sent me a new one without question (with express delivery)! Needless to say, I will definitely be shopping there again.

Rating 10/10

The Nordstrom of pet supply websites

"I can't say enough great things about this website. I took forever on the phone with customer service, trying to get dimensions on possible clippers to buy. She was so patient, and I was difficult (I know). Thanks to them SO MUCH for great products, prices, and service!"

Rating 10/10

Fast Service

"I Love Chewy! I ordered pet food from Chewy and Petsmart within minutes of each other just to see who I got the best service from. In 2 days I had my order from Chewy and 6 days later I still haven't gotten my petsmart order. If you want your pet food and things right away, Chewy is the place to order from. Great prices too."

This review was modified by addiecats on December 04 2016 04:46:40 PM

Rating 10/10

The bomb dot com

"I purchased some poop bags on Chewy, but when they arrived they were not in a convenient roll for my leash attachment like I'd expected. Chewy not only gave me a refund, I was told there was no need to send my bags back, and I should feel free to donate them to an animal shelter or rescue. Might not have found what I was looking for the first time, but you bet I'll be back to shop Chewy again!"

Rating 10/10

Luv this store!!!

"I ordered an Elevated Feeder for my cats, but it was too tall. Whitney from customer service credited back the full price to my credit card and said to donate the feeder to my local shelter.....How awesome is that idea!!!!"

Rating 10/10

Great site, highly recommended

"Best site for pet supplies! The site is easy to use, the shipping is very reasonable and prompt, and the customer service can't be beat. The autoship options make keeping pet supplies at the ready a total breeze. Can't recommend this site enough."

Rating 10/10

Best customer service hands down!

"They resolve any problem happily, have great prices, and the product ships fast. Whats better than that?"

Rating 10/10

More than amazed by the customer service!!!

"I ordered wet cat food and by the time it was delivered I realized that I purchased the wrong brand and need to return it at buy the correct brand. I contacted them via their online chat service and explained that I made a mistake and needed to exchange the food. Without a moments hesitation Johnathan P. (the online rep) credited back my card and said to go ahead and donate the food to a local shelter or rescue. I was floored. I asked him if he was sure I didn't need to ship it back. His reply
"Not this time. We'd prefer to help out some other furry friends in need."
What a great service model. I have a new pet site for sure.

Rating 10/10

Impressive Delivery Time. 24 Hours and Delivered.

"24 hours ago I ordered on Chewy.com for the first time. My order was placed at 12:57 pm West Coast Time and arrived 12:15 pm the next day. IMPRESSIVE delivery time. Additionally, I am ordering for multiple animals with multiple sensitivities. Of course my fur loved ones cannot all eat the same food. And unlike any other site, Chewy has all that I need.....Primal, Canada (dog and cat), Zignature, and Acana. My sensitive guys are on a rotation diet. Also, I live in a rural area and not all the foods are available without special order which takes planning. This was remarkable. And while my local pricing is a bit lower by a few dollars per item, speed is a wonderful thing."

Rating 4/10

Kinda good they need more practice

"The first time i ordered some flea spray it came in bags leaking out. I complained and they Sent a replacement order. This is the second time i ordered from chewy.com some bullie sticksand a bag of dog food. I sent it to my boyfriends house instead of my house i was logged into my account and the next day it says the address doesnt match up so they are holding my order i have never ever heard of that EVER. What does one do of they want to sent a gift? Get it sent to their house and then UPS it where i originally wanted it to go? Very upsetting so much that i asked for a refund and told them to close my account with chewy.com "

This review was modified by Diamondneedstogo on November 03 2016 09:20:12 AM

Rating 10/10

Oops, I got a cat!

"We have been using Chewy for our dogs ever since we found out about them and have recommended them to everyone we know! I had planned to adopt a kitten this weekend so I ordered everything I would need (food, litter, litter box, toys, treats, etc) on Friday morning. Everything arrived at my house Saturday at noon. I could not believe how quickly it shipped! I went to the shelter and came home with a 2 year old cat, not a kitten as originally planned. This meant I now had a bag of kitten food that I didn't need! I called Chewy to figure out how to return it and then simply refunded the amount and requested that I donate the kitten food to the shelter at which I got my cat! What a wonderful company with great values!! Thanks Chewy :)"

This review was modified by Sarah8337 on October 29 2016 01:34:54 PM

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