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Stores > CustomInk
  • CustomInk CustomInk Elite Status
    • Address: 2910 District Avenue
    • Contact: service@customink.com
    • Phone: 800-293-4232
    • Customer Support: 866-485-8160
    • Business Hours: 8am-Midnight ET Mon-Fri, 10am-6pm ET Saturday and 10am-9pm ET Sunday
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.99/10 7.99/10
    Chance of future purchase: Rating 9.61/10 9.61/10
    Shipping & packaging: Rating 9.67/10 9.67/10
    Customer service: Rating 9.57/10 9.57/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review CustomInk by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-03-17

Thank you! CustomInk

"I was very pleased with the entire process (design, group order, fulfillment). Great work to your team!"

This review was modified by ltannerapp on March 21 2017 12:15:02 AM

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Verified Customer
Rating 8/10
4/5
2017-03-17

Sizing for Hoodies

"Design was great! Long Sleeve and short sleeve were great!!! Small hoodies were very small and did not fit people who ordered them. Did not match sizing chart. Very disappointed with the hoodie sizing. "

This review was modified by mibevilacqua82 on March 21 2017 12:15:02 AM

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Verified Customer
Rating 10/10
5/5
2017-03-16

Job well done.

"Thanks. Ordering was easy and delivery was quick."

This review was modified by duane_sheperd on March 21 2017 12:00:32 AM

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Verified Customer
Rating 10/10
5/5
2017-03-16

Wonderful customer service!

"Thanks for working so much on our order"

This review was modified by rbhpiano on March 21 2017 12:00:31 AM

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Verified Customer
Rating 10/10
5/5
2017-03-16

"Amazing service! No doubt a lot of work was put into to make sure our order was a success and all the details came out just how it should have."

This review was modified by jefrcastro on March 21 2017 12:00:31 AM

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Verified Customer
Rating 10/10
5/5
2017-03-16

Husband's balls

"We bowl every Tuesday. Whenever my husband throws a bad ball, he says, "I hate this game". I had that printed on the back of a t-shirt with an angry looking bowling ball picture. He loves the shirt and so does everyone at the bowling alley that sees it. The picture and the printing looks great. Very happy with it. "

This review was modified by softaildeuce on March 21 2017 12:00:30 AM

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Verified Customer
Rating 2/10
1/5
2017-03-16

Shirts and sweatshirts

"These product looked great but shrunk to sizes where I won't even be able to use them. Very frustrating to spend money on a product you plan on using to drive business to end up not being able to use any of it."

This review was modified by isaac-39125 on March 22 2017 06:59:14 AM
Rep reply posted Mar-22-2017

A rep from CustomInk, customink1, has responded

“Hi there- I’m so sorry that you weren’t satisfied with the shirts that you received! I’ve passed your comment along to my service team and we’re looking into this for you right now. Thanks for reaching out!”


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Verified Customer
Rating 10/10
5/5
2017-03-16

They answer their phones!!!!!

"Their customer service is the best. Cost a few dollars more, but they are always there to help.
Don't believe me? Try calling their competition.
Tim
"

This review was modified by twolff-9385 on March 21 2017 12:00:29 AM

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Verified Customer
Rating 10/10
5/5
2017-03-16

Perfect!!

"Was on a tight time line, not only did it come on time, was actually delivered a day early!!! "

This review was modified by selphlori on March 21 2017 12:00:29 AM

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Verified Customer
Rating 8/10
4/5
2017-03-16

Thoughts

"T-shirts turned out very nice for the most part, though for medium sized shirts they seemed quite big."

This review was modified by husky11191993 on March 21 2017 12:00:29 AM

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Verified Customer
Rating 6/10
3/5
2017-03-16

A lot of back and forth

"Their service is ok, but their website interface is what makes this a winner above others. There was a lot of back and forth and delays with my order. The final design and product was mediocre."

This review was modified by melcasipit on March 22 2017 07:01:00 AM
Rep reply posted Mar-22-2017

A rep from CustomInk, customink1, has responded

“Hi there- I’m so sorry that you’ve had a frustrating experience with us. I’ve passed your comment along to my service team and we’re looking into this for you right now. Thanks for reaching out!”


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Verified Customer
Rating 6/10
3/5
2017-03-16

King Family Vacation

"We were overwhelmingly satisfied with every aspect of the production process, but we were a little disappointed with how thin/light weight the t-shirt fabric was at delivery. The t-shirts were planned to be our travel attire on Delta Airlines to Atlantis in the Bahamas, but they will now have to be our bathing suit cover-ups."

This review was modified by lenoreking on March 22 2017 07:00:31 AM
Rep reply posted Mar-22-2017

A rep from CustomInk, customink1, has responded

“Hi there- I’m so sorry that you weren’t satisfied with the shirts that you received! I’ve passed your comment along to my service team and we’re looking into this for you right now. Thanks for reaching out!”


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Verified Customer
Rating 10/10
5/5
2017-03-16

Easy and timely

"I had a logo I wanted on 6 different colored shirts in 3 different sizes. they had a great variety to chose from and made it super simple with a few clicks. I even had them in time for my meeting."

This review was modified by jeff-22718 on March 21 2017 12:00:29 AM

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Verified Customer
Rating 10/10
5/5
2017-03-16

Quick and Good Quality!

"Design and delivery were very quick. Tshirts were good quality. Will use again!"

This review was modified by meglindgren on March 21 2017 12:00:29 AM

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Verified Customer
Rating 10/10
5/5
2017-03-16

Munchy yum yum

"They were fast and the quality of the print is great"

This review was modified by danielbryant10 on March 21 2017 12:00:28 AM

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