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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Dalton Wholesal Dalton Wholesale Floors Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

75 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-16

"What a great company to do business with. They made a minor mistake and shipped the wrong size reducer piece, but quickly resolved the issue by shipping the replacement piece without any push back. Great company. Great prices. We will definitely use them again if the opportunity presents itself!"


Rating 10/10
5/5
2015-07-08

"Ordered some Spanish hickory flooring as a sample to try it out. This site was very easy to use and the product photos made it easy to see the details of the wood as I am very particular. Thanks!"


Rating 10/10
5/5
2015-06-09

"Excellent customer service. More knowledgeable than any of the other internet companies. Prices were the best. I received my material in a timely manner. I am extremely impressed. "


Rating 10/10
5/5
2015-03-03

"FIVE STAR *****
I too was skeptical, as I am with anyone on the internet. FANTASTIC is all that I can say. I ordered (52) cases of Versini Consenza Eucalyptus 5" x 1/2" and other assorted pieces. I dealt with Dustin. Extremely professional, kept all promises, shipped and delivered when they said. In addition all of my (52) cases were the same batch number. So, no concern as to seconds or mis-marked dye lots. My professional installer was totally blown away with the quality of the materials and the manner in which they were shipped and protected. These people are real, have a job-site building and can be seen at anytime. They all speak real good Southern English. AND the price was simply outstanding.

Panama City, Florida
Business Owner (43 yrs.)"


Rating 2/10
1/5
2014-07-17

"My flooring from True Hardwoods was shipped in a timely manner. When we inspected the product shipped it did not appear to be correct even though the numbers on the boxes were correct. We left two messages (due to no one answering our calls)asking if Armstrong could have shipped the wrong product? I tried emailing True Hardwoods again no response. I finally called Armstrong to verify what I had ordered and discovered changes had been made to the flooring from the sample I had view and therefore was not what I had expected. I'm keeping the flooring. I did call the Better Business Bureau and they said not returning my calls was not acceptable and to file a complaint. Once True Hardwoods had my payment and shipped the product they were done too bad because had this worked out they would have gotten more business. "

Rep reply posted Jul-31-2014

truehardwoods, Dalton Wholesale Floors rep has responded

“Hello,

We apologize that you weren't able to get in touch with us.

Sincerely
True Hardwoods Inc”


No Avatar

Verified Customer
Rating 10/10
5/5
2014-07-07

"Very knowledgeable, friendly and responsive customer service"


No Avatar

Verified Customer
Rating 10/10
5/5
2014-07-01

"True Hardwoods verified my order by phone when I did not order a complete box. The shipping company they use was easy to access to keep track of the shipment. I would use then again.


"


Rating 10/10
5/5
2014-06-22

"True Hardwoods has great selection, excellent quality, very good pricing and their service is top notch. Excellent experience with John in operations! Very very pleased with the product and their service - they answered all the questions I had and helped me make my final selection on flooring based on questions they asked...all over the phone! Very knowledgeable staff that care! One note - if you are ordering more rare types of woods like hickory the manufacturer (such as Somerset for example) only does runs in batches so you would want to order early because lead times can be longer than expected. This is just something to keep in mind when ordering that is out of True Hardwoods control. "


No Avatar

Verified Customer
Rating 10/10
5/5
2014-06-19

"the order was filled on time and the quality was very good."


Rating 10/10
5/5
2014-06-02

"Living almost 500 miles from True Hardwoods all my communication with them was by phone and email. They rate a perfect 10 in knowledge of their product, customer service, prices and tracking delivery of the order. Thanks for making an unplanned "remodel" less stressful!"


No Avatar

Verified Customer
Rating 10/10
5/5
2014-05-01

"Outstanding service, great product."


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Verified Customer
Rating 10/10
5/5
2014-04-29

"We couldn't be happier with our new floor and the excellent customer service from True Hardwoods. We've recommended them to anyone we know considering new flooring."


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Verified Customer
Rating 8/10
4/5
2014-04-25

"the products came in as promised and look great. we did have a little bit of an extended wait to receive the product, and it did not come at the time promised. we had to call the delivery company several times to find out where our flooring was. "


Rating 10/10
5/5
2014-04-17

"I would highly recommend True Hardwoods to anyone. The price was good and the people were exceptionally nice."


No Avatar

Verified Customer
Rating 10/10
5/5
2014-04-11

"I talked to John two times and he was very helpful in answering my questions. I would highly recommend them anyone."


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