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Stores > East Coast Music
  • East Coast Musi East Coast Music Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      3420 Pump Rd
      #163
      Henrico, VA US
      23233
      Note: This is a local storefront
    •  
    • BUSINESS HOURS
      n/a
      GENERAL PHONE
      n/a
      FAX
      n/a
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.26/10 8.26/10
    Chance of future purchase: Rating 8.15/10 8.15/10
    Shipping & packaging: Rating 7.71/10 7.71/10
    Customer service: Rating 8.33/10 8.33/10
    Return/Replacement policy: Rating 7.19/10 7.19/10
Voice your opinion! Review East Coast Music by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-10-11

Score and Parts were perfect and fas delivery

"Score and Parts were perfect and fas delivery"


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Verified Customer
Rating 10/10
5/5
2017-10-06

Got the Score I wanted and quickly.

"Got the Score I wanted and quickly."


Rating 10/10
5/5
2017-09-29

Excellent service

"Excellent service. Fast delivery and Instructions especially Checkout instructions were very helpful"


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Verified Customer
Rating 2/10
1/5
2017-09-29

Extremely Poor Servce

"Please read my Google review.
Product arrived damaged due to poor packaging and East Coast refused to replace it. I shipped it back as they wanted me to and they shipped it back to me.
"

Rep reply posted Sep-29-2017

A rep from East Coast Music, EastCoastMusic, has responded

“The Sheet Music was inspected and no damage found. The customer wanted a perfect flawless product which can only be obtained by personally examining and purchasing the product from a local music store. The manufacturing and shipping processes are not flawless and a few insignificant scratches and/or flaws should be expected. For this futile replacement attempt, the customer was not charged for shipping costs to return the product to East Coast Music and then to redeliver the product to the customer.”


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Verified Customer
Rating 10/10
5/5
2017-09-28

NOT Better Late Than Never!

"Ordered 3 items on a Monday and the shipping I chose said my order would arrive in 2-3 days; however, it took until THURSDAY to process my order so it did NOT arrive in time to be taken Saturday morning to a long-distance wedding as part of the bride & groom's gift. (I made 3 attempts to call East Coast Music to make sure I had chosen the right shipping option, but never got to speak to a human.) Upon finding the package on our doorstep when we arrived home Sunday night, my husband called the company and spoke to "Ben." He said to call Customer Service the next day; we did...and learned that shipping charges and a restocking fee would cost more than our order! We reluctantly decided to keep the package...but won't be ordering from East Coast again. "


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Verified Customer
Rating 10/10
5/5
2017-09-19

Outstanding service!

"Ben was able to answer my questions and responded to my needs with breathtaking speed. I will be visiting this store many more times in the future."


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Verified Customer
Rating 2/10
1/5
2017-09-18

poor telephone response

"when you call, 90% of the time you get a recording promising a call back that almost never happens"

Rep reply posted Sep-18-2017

A rep from East Coast Music, EastCoastMusic, has responded

“Today is Monday morning I have discovered tht you left this bad review and that you placed many calls and phone messages during the weekend when we are closed. We cannot call during the weekends and off hours. Also, we cannot violate copyright laws by making a PDF of a book for you. We have had 6 email conversations with you and the answer has always been No and it will always be No. ”


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Verified Customer
Rating 10/10
5/5
2017-09-17

Good Price, fast shipping and quick reply to problem

"Very good experience, the best price I found for needed music score. I received one incomplete book, they send me immediately a new one. I highly recommend this seller."


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Verified Customer
Rating 10/10
5/5
2017-09-15

Fast and attentive.

"They were fast and gave me all the assistance I needed. "


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Verified Customer
Rating 10/10
5/5
2017-09-15

Great place to order music

"East Coast Music had the music I needed, which wasn't available almost anywhere else. Prices were good, it arrived in plenty of time, and free shipping as well. Would definitely use them again! "


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Verified Customer
Rating 6/10
3/5
2017-09-14

I ordered the item, and the item was shipped to me. I had no problems with the order.

"I ordered the item, and the item was shipped to me. I had no problems with the order."


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Verified Customer
Rating 10/10
5/5
2017-09-14

Exactly as it was supposed to be.

"Order and fulfilled order were timely and exactly as requested.
"


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Verified Customer
Rating 10/10
5/5
2017-09-14

large inventory of Songbooks and sheet music

"large inventory of Songbooks and sheet music

Fast delivery
"


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Verified Customer
Rating 10/10
5/5
2017-09-14

Excellent shopping experience

"They had what I was looking for at a good price, and it arrived in a timely fashion."


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Verified Customer
Rating 10/10
5/5
2017-09-14

What I expected

"I received the score I ordered and when I expected. "


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