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Stores > East Coast Music
  • East Coast Musi East Coast Music Elite Status

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    • ADDRESS
      3420 Pump Rd
      #163
      Henrico, VA US
      23233
      Note: This is a local storefront
    •  
    • BUSINESS HOURS
      n/a
      GENERAL PHONE
      n/a
      FAX
      n/a
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.26/10 8.26/10
    Chance of future purchase: Rating 8.15/10 8.15/10
    Shipping & packaging: Rating 7.71/10 7.71/10
    Customer service: Rating 8.33/10 8.33/10
    Return/Replacement policy: Rating 7.19/10 7.19/10
Voice your opinion! Review East Coast Music by clicking a star below.
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Verified Customer
Rating 2/10
1/5
2017-09-14

Terrible company

"Use at your own risk. The package was stolen and they refused to assist in any meaningful way. "

Rep reply posted Sep-14-2017

A rep from East Coast Music, EastCoastMusic, has responded

“The shipment was delivered to your front porch.

The US Postal Service states "Delivered On: Monday, July 10, 2017. Your item was delivered at the front door or porch at 4:54 pm on July 10, 2017 in TOMS RIVER, NJ 08753." Follow the link below for the tracking information and the Postman statement.

https://tools.usps.com/go/TrackConfirmAction?tLabels&origTrackNum=9249090112702020349644


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Verified Customer
Rating 10/10
5/5
2017-09-14

Great Choice

"Awesome place to get your supplies quick with great service."


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Verified Customer
Rating 10/10
5/5
2017-09-14

Great

"I received my score immediately and quickly.
Excellent
Thank YOU
"


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Verified Customer
Rating 10/10
5/5
2017-09-14

Pleasure to do business with . . .

"A problem arose with the shipment, but it was taken care of quickly and efficiently. Will definitely use them again."


No Avatar

Verified Customer
Rating 2/10
1/5
2017-09-14

Vile Spammer

"I would never purchase from this company again. A single purchase leads to a lifetime of spam. A disgrace to the publishing industry. Never again."

Rep reply posted Sep-14-2017

A rep from East Coast Music, EastCoastMusic, has responded

“What spam are you referring to?

The customer responded: "Your many unsolicited messages - including this one - constitute spam. " The customer considers one review request to be spam."

If you do not want any emails then do not use your email address when ordering.”


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Verified Customer
Rating 10/10
5/5
2017-09-05

Great Prices and Service was good.

"Great Prices and Service was good."


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Verified Customer
Rating 10/10
5/5
2017-08-28

Fast Delivry

"Fast Delirvery and nice prices"


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Verified Customer
Rating 10/10
5/5
2017-08-13

Fast Delivery and great service

"Fast Delivery and great service"


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Verified Customer
Rating 10/10
5/5
2017-08-04

Fast deliverry and nice people on the phone

"Fast deliverry and nice people on the phone"


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Verified Customer
Rating 6/10
3/5
2017-07-06

Very satisfied

"Except that I am still waiting for two piano books to arrive, four weeks out. "


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Verified Customer
Rating 2/10
1/5
2017-07-01

Never arrived

"I ordered sheet music which was supposedly was delivered but I never got it. East Coast Music was not helpful at all. By the time I reordered the price had gone up considerably.
I'm not happy about this.
"

Rep reply posted Jul-02-2017

A rep from East Coast Music, EastCoastMusic, has responded

““Hello Vivian Gramley

I think you must have us mixed up with another company. I emailed you a copy of your invoice. You order 4 copies of “25 Baroque and Classical Duets - Book 1”. Your order was delivered 7 days after your placed your order, and that was almost 2 months ago? Our records indicate that you nevr contacted us about not receiving your order. I would have expected you would have contacted us after 2 weeks of submitting your order if you did not received your order.

The USPS States “Updated Delivery Day: Monday, May 8, 2017. Your item was delivered at the front door or porch at 4:44 pm on May 8, 2017 in WILMINGTON, NC 28409”. Follow the link below for the latest tracking information. https://tools.usps.com/go/TrackConfirmAction?tLabels&origTrackNum=9249090112702020059956


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Verified Customer
Rating 10/10
5/5
2017-06-30

Great!

"Thanks so much! I really enjoyed your website and service."


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Verified Customer
Rating 10/10
5/5
2017-06-30

Great selection, great price, fast shipping

"ECM had what I was looking for at a great price and I received it very fast. "


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Verified Customer
Rating 10/10
5/5
2017-06-30

Music for C.Karl

"When I emailed my order, the invoice stated that delivery would occur in 5-10 business days.
The very next day, I received an email saying the order had just been shipped, and two days after that the music arrived. With free shipping and a discount on the cost!
How could I not rate the service as excellent!
"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-06-29

Fantastic

"Great people to deal with. Fast shipping "


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