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Stores > FragranceShop

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Full Rating Profile
  • FragranceShop

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

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    Shipping options

    • option not available UPS Ground
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    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
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    • option not available Require User Registration
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    • option not available International Order
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.25/10 6.25/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 6.25/10 6.25/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: 0.00/10

58 Customer Reviews

Rating 2/10


"I ordered a perfum a month ago and it didn't come "

This review was modified by brunsaclombardi on May 23 2016 11:05:46 AM

Rating 10/10

Perfect, Authentic Creed Irish Tweed!!!

"I can not imagine why there have been sketchy reviews! I was a bit nervous due to some of the reviews but decided to give Fragranceshop a try. I could not have been more satisfied with the customer service, shipping, packaging, etc. and the Creed Irish Tweed 4 oz was in original packaging and is authentic! Thank you Fragrance Shop!!!

Very Happy Client and so is my awesome smelling hubby!!!

Rating 10/10

J'adore Sisley

"I was skeptical about ordering a perfume online, but the price the Fragranceshop offers to the customers was hard to beat. It was half of the price for the same size perfume at Nieman and Marcus. The only doubt I had if the perfume was authentic. I didn't want to order a sample of Sisley 3 perfume as shipping cost the same as a miniature sample. So, I decided to take a risk, and I am glad that I did. I received my perfume 10 days after it was sent by FedEx. It was all authentic: the box, the bottle, and the scent which I know so well. Sisley Eau du Soir has been my signature scent for 20 years. Sisley 3 is better for the summer. I just wonder if all bad reviews about Fragranceshop are sincere or written by the competitive perfume shops? How can one believe that a bug was put inside the perfume bottle? Don't believe what people say. Try it by yourself if you know the perfume and want it at a discount price."

This review was modified by Sisleyfan on February 13 2016 10:32:46 PM

Rating 2/10

Fake fake fake

"I ordered my perfume it came 7 days later than the expected delivery date, the perfume top was so hard to open the sprayer was detached from the bottle. The fragrsnce ks not even close to the original. I got a skin reaction from using it once. "

This review was modified by Ahmed.ezz on January 24 2016 04:44:31 AM

Rating 10/10

"Great fast service and I'm HAPPY with my Juicy via Noir TESTER perfume !!
I would order again !!!

Rating 2/10

"The fragrance is not the original and mine I feel has been diluted down. I still have a bit of the original fragrance and compared it.

Quick no hassle delivery but doesn't matter if the product is not worth the full price I paid for it.

This review was modified by mech81 on August 31 2015 09:18:23 PM

Rating 10/10

"I have purchased products from fragranceshop.com many times. Their service has been flawless! Immediate shipment and first rate communication. I would not hesitate to purchase from them again!"

This review was modified by brendaw85 on July 27 2015 07:43:37 PM

Rating 2/10

"Purchased perfume on the 23rd of April it has been over two months and I have not received my item. The first perfume was not delivered as it had been broken in shipping. They then said they had sent me an email asking if I would like a refund or a replacement (which i never received) I asked for a replacement and to this day I have not heard back from them about a tracking number or information on when it will be sent. They may seem cheaper but the hassle is not worth the few extra dollars saved. What a joke of a business. "

Rating 2/10

"I ordered perfume on April 19th. I contacted them when it didn't arrive over a month later. No one could locate the package and after having me call every carrier, had me fill out a insurance form. I promptly filled it out and returned it to them. They assured me within 5-7 days a replacement would be shipped. This all transpired on May 26, 2015. Now it is June 30th, I haven't heard another word from them and nothing has arrived. I called customer service and the associate hung up on me. I can't believe this place! Seems like a scheme to rip people off who don't stay on top of things. I strongly warn others about buying from Frangranceshop.com "

This review was modified by krouth22 on June 30 2015 02:32:07 PM

Rating 10/10

"I have been shopping with fragranceshop.com for the last 7 years or more and have never been anything but more than satisfied with purchases, customer service and shipping!!! It doesn't get any better!!!!!"

This review was modified by Joyolson on June 23 2015 10:29:15 AM

Rating 10/10

"This advertisement came up on another site that I was using. The perfume that I ordered was hard to find, so I wanted to see if it was available. and much to my surprise it was. I started to order a couple of bottles but, my concern was that it would not be authentic. Well low and behold I have received it, I smelled it and it is the real thing. As a matter of fact, I have it on right now. This was my first purchase from Fragrance Shop and will be my "go to" place in the future. I would recommend this site to my friends."

This review was modified by sandylele on May 30 2015 08:40:30 PM

Rating 2/10

"I ordered a men's cologne that was listed & pictured on there website. What I received was not the same item, different scent & different bottle altogether. I called to ask if there was a mistake in my order. The woman who answered seemed to care less. She said it states on there website that pictures are "soft pictures" meaning what is shown is not necessarily what you will receive. To have to pay for return shipping and a restocking fee."

Rating 2/10

"Beware of these crooks who cheated me and robbed my money as I never received my shipment. They ate away my 100 odd dollars. The USPS site clearly showed nothing but just some shipment details. Their customer service sucks. They are the big theives in the perfume industry who went to the extent of blocking my email id when I took up the matter with them. BEWARE IF YOU CARE FOR YOUR MONEY AS THEY WON'T. Don't even think of placing any order from this fraud site looking at the price. I had to forego my 100 odd dollars but not without cursing them almost everyday since July 2014. Please spread awareness about these theives in all social media and blogs so that customers like me don't get caught in their trap"

Rating 2/10

"I ordered as a birthday present two weeks before birthday and it took twice as long to get my order as predicted (almost a month to get the order) and when I finally received the product there was a bug in the bottle. They did not care about the long shipping time and would not return the shipping fee. They did not care about the bug in the bottle and said it was the manufacturers problem. I will never order from there again. Awful customer service, awful shipping speed, and subpar products. Buyer beware!"

Rating 2/10

"I purchased a bottle of perfume from FragranceShop.com and when it arrived it has been leaking - and had clearly been leaking for a long time (the packaging was coloured). The perfume had already assumed that "old" smell perfume gets when air gets to it. I have had all sorts of problems getting it back to them, getting a refund, even getting a response. I'm so disappointed with them and their customer service. It really is unacceptable. "

This review was modified by cheekydani on January 15 2015 04:35:40 PM

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