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Stores > Gilt Groupe
  • Gilt Groupe

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 0.83/10 0.83/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 0.83/10 0.83/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Gilt Groupe by clicking a star below.
Rating 2/10

"Honestly Gilt has quite a lot of products and deals that are enticing but the shopping experience including their return policies is absolutely the worst.

First, they don't accept returns from all countries which is bizarre compared to other online shopping websites.
Second, the recent order I purchased should have come with a return label (as the country qualifies for return) but it didn't - had to speak to two separate customer service agents and was told to just email them. Nice.
Third, the return and handling fees are just ridiculous - it is just as expensive as the price I've paid for the good which meant that I could only get a refund of 15% of the original price + shipping. Such nonsense because then why accept returns at all? Or what is the point of getting a refund? Not sure about US deliveries but international deliveries for Gilt are horrible.

This review was modified by asdlok on January 12 2015 02:10:54 PM
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Rating 2/10

"I bought a dress that was listed on Gilt for $500 but with an extra 40% off, so I only paid $300. The website said that the dress retailed for $1360. I received the dress yesterday which had a tag that stated the MSRP was $698. Yes, the gilt price is still a discount but not the 80% off I thought I was getting. I wrote customer service upset about how I was deceived and I was told that the purchase was non-refundable so they couldn't do anything for me. Evidently misrepresenting their products is okay. I will not be shopping at Gilt again."

This review was modified by steinamite on December 31 2014 07:56:50 AM
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Rating 2/10

Purchased what was supposed to be a new, authentic Roberto Coin gold & diamond bracelet. It arrived packaged in a flimsy plastic bag--not the box that all new Roberto Coin jewelry is packaged in--and had no papers to attest to its authenticity, which also comes with all new Roberto Coin jewelry. There is also a defect in the bracelet. I have tried working with customer service, including sending a picture of the defect. They replied that the picture was not good enough; however, everyone else I have shown it to can immediately pick out the defect. As to why it came with no box or papers, I was told that the description did not indicate it came with these, and I would just have to take their word that it is authentic. At best I believe I was sold a "second" or at worst a "knock off." This was an expensive mistake; one I will not make again. I will no longer be purchasing anything from Gilt.
I have also contacted the Department of State Division of Consumer Protection for New York State.

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Rating 2/10

"A very dishonest merchant! I purchased a Balenciaga bag for $1469 (orig price is $1835). First I found the authenticity cards are missing. Contacted their customer service and was told the description doesn't say the cards come with the bag. I was unsatisfied with the reply because every bag has these cards coming out of the factory. Then I purchased another bag from Neiman Marcus. After comparing the two bags, I found the bag from Gilt was a used one! The quality is much worse than the NM one. There is no leather smell, the tassel split, stains on the bag, lack of authenticity cards etc. These all confirm that the bag is a used one. In front of these facts, they still don't admit the facts and claim the bag is brand new. This is the most terrible shopping experience I had in the US. They just try to grab money by describing the product dishonestly and enforcing their final sale and no return policy. I will pursue further help in law for their scam behavior!"

This review was modified by xlyang on December 28 2014 02:55:08 PM
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Rating 2/10

"Be careful - I ended up with a suitcase that I could easily fit into - much too large for me to use to travel with - because they won't take a return. This may not be true of all their items but it was a $400 suitcase and it is much larger than I thought it would be but they won't let me return it. I won't be using gilt again and I would say be very careful if you do! Here's the really unfortunate part - I could have purchased this from almost any other retailer for the same price or less (did not realize this until they refused to let me return it) and from any of them luggage is always returnable, even after it has been used if something breaks or doesn't work. Please don't use this site, their customer service is the most unreasonable and unpleasant of any."

This review was modified by jzierler on December 20 2014 02:35:54 PM
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Rating 2/10

"When I first opened the box from Gilt, this is what I saw. (The links below are safe cause those are from gilt email account I sent to service@gilt.com)


I've never seen these kinds of packaging anywhere.
Used box, wrapped up with used plastic bags, no box of the product ended up being all over the dust.
I contacted its customer service, and show this to a representative. She didn't seem care very much, but she said I will get you $10 refund. Get $10 refund or just return it. Since I hate to return stuff, I decided to get $10 refund. However, when I took the product out of the box and took a look at it, I found this.


It was used one they sent me! Look at the onion residue totally dried up. I felt terrible!
I contacted the customer center again, and got a full refund. I threw it out of my house right away.
Well, I guess they sell nice stuff described as brand new item at low cost by sending used items.
It was the worst online shopping experience ever.

+ They read my review, and I got a sincere apology from Gilt's customer care team. Even thought what happened to me is still unacceptable, I will rate its customer service better.

This review was modified by ShadyS on December 08 2014 09:06:02 AM

Rating 6/10

"I buy from this site every 2-3 months. They usually have good deals and I particularly like their deals on toys and kids clothes. Their shipping is very fast, you only have to be careful with non-returnable items as once they ship you cannot change the order anymore. Unfortunately they do not ship big items internationally so I sometimes miss out on great deals :)

Their customer service is ok, some people are great and understanding and others not so much so thats why I only give them a three for service. it really depends on who you are dealing with.

So far I never had issues with the stuff I bought, They are in impeccable condition and are exactly what I expected. If the size is wrong you send it back and if they have stock they will send another size or give store credit.

This review was modified by Annouck on December 05 2014 04:59:05 AM

Rating 2/10

"Received a holiday offer from Gilt in the mail and was unable to use it. Gilt sends different offers to different people"

This review was modified by JohnSwafford on November 18 2014 07:37:27 PM
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Rating 2/10

"I ordered a bomber jacket and ended up getting a sweater instead. I requested that I have that right item exchanged only to be told the item was sold out and they may never have it in stock again. They also claimed they did not place orders for customers and I would be placed on the wait list for it. Pretty much, they just want me to return the sweater and say tough luck. This is totally shit service and they really do not care all that much about how satisfied you are."

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Rating 4/10

"Terrible customer support and merchandise fulfillment.
Out of the last three orders Gilt short shipped one item (in fairness they did not charge me) and now after a delay in shipping another item - they shipped the wrong thing. Call center is in Ireland and sounds like you're dealing with a boiler room of agents incapable of saying "Sorry we keep messing up." Having spent a lot of time in Ireland for work in the customer support industry what is acceptable to the Irish customer is not to Americans which is neither right or wrong it just IS. This time t Gilt's solution was to re-ad the item to my cart w/o my permission for a more expensive rate than I initially paid with no offer of price matching or resupplying the member points I'd used in the original order. Just a free shipping which I believe I'm currently entitle to anyway and a 20% discount. Ironically the item was added only after I emailed a third time with a screen shot showing the agent hadn't added the item as she claimed. This is the customer service of third rate companies at their very worst and does not match the price point of Gilt. I'm done.

This review was modified by gabbod on November 11 2014 02:26:45 PM
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Rating 2/10

"Terrible customer service and a complete waste of time to even call. The lady I spoke with didn't care and I'm confident she told me a straight up lie. Make absolutely sure you what you are ordering is what you want and the right size. I ordered a pair of boots and called back the next day to cancel because I tried the same boots on in a store and realized they wouldn't fit. I was told the order had shipped … on a Sunday. The online order details said it was still processing, what a joke. Price was good but didn't matter. "

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Rating 2/10

"Bought a set of italian made sheets, paid over $100 + shipping and duty to Canada. When I received them the retail sticker price on the package was $85. The slash through price said they regularly sold for $400. Total bullshit scam. I am deleting this app."

This review was modified by Amoruso007 on October 06 2014 07:55:02 AM
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Rating 2/10

"Gilt 's final sale stuff didn't provide any warranty of the product, but their description did not mention about it, after you place an order, you can't cancel it, If you call the customer services, they will blabla a lot but do nothing about it. I think they are lier, the behave is cheating, I will suggest everyone for looking this review, Not buy anything on Gilt"

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Rating 2/10

"Sent my shoes in other address and in system say Item received ;( contact them but no answer yet and no money back.Very very bad site, I buy on-line for many many years now but never happened a situation like this :( "

This review was modified by dona10 on September 15 2014 03:45:58 PM
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Rating 2/10

"Absolutely the worst customer service I have experienced thus far. I bought a $2K bag. Their stock photo was washed out but the color was described as beige. It ended up being light grey. I sent them photos, but their customer service agents insisted the info was accurate and refused the return. I will never purchase a final sale item from this site again."

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