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"I was trying to use a giftcard before Gordmans closed. I found out that not all stores are closing but it took 15 min to use the old giftcard. Part of that was due to headquarters being in Houston, but there should be a contingency plan or something. The clerk just kept repeating the same few sentences and then got her supervisor. It was settled satisfactorily (I guess) but not handled very professionally or timely."