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Great customer service, Thanks Tom!
"Ordered some parts for a nutrient injector build for my medical marijuana garden. One of the PVC reducers I ordered came in backwards. (easy mistake) Tom from customer service straightened it out and shipped out the correct parts with no problem and no extra work on my end... which is great! I will be using Grainger again for future needs!"
Website delivery information is useless
"I ordered $50k in modular platform components online. shortly after placing the order, I called the branch and main office to make sure the order was being processed. I check again 22 days later. The website says the items are available for pickup, so I call to arrange for pickup of my order at the branch. Guess what......the items had not even moved from the manufacturer. NOTHING had happened in 22 days. No phone call or email notifications about a delay -- NOTHING! So what is the point of having an online system that obviously does not work? "
Unreliable - Cancel order in last minute- No communication-
"Order was cancelled in last minutes without any communication. Transaction screening as reason, with no call, no email, no communication!Unreliable when you need item in last minutes and lean on them."
"it was fine, didn't delve too deep, but plan on registering when i return."
"It is a good place to star looking what i need"
"GOOD JOB WITH NEW WEBSITE!"
"It was great and knowing the item number helped to process the order without difficulty."
"Ease of ordering will keep me coming back.. that and the freebies you put out there, much appreciated."
"generally it was very efficient and allowed for quick data."
"your survey is way too long other than that Grainger is a good company, I have dealt with them for years"
"General experience was okay, but I HATE the annoying pop-ups for your survey and your chat pop-up."
"I use your website dailey and it is difficult to find the catalog icon at time and then each item does not completely have all the Related parts which requires further research."
"Grainger is too expensive and you have to joina club to get pricing that other companies offer as just standard pricing."
"My name is Elana L. Seelye and my name directed me to your store so I was curious and interested in what I saw."
"It was easy to find what I needed and checkout was quick and easy as well."