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Stores > ZenHydro
  • ZenHydro

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      91746
    •  
    • BUSINESS HOURS
      9AM-6PM M-F
      GENERAL PHONE
      626 863 7344
      FAX
      n/a
    • SUPPORT EMAIL
      sales@zenhydro.com
      SUPPORT PHONE
      626 863 7344

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review ZenHydro by clicking a star below.
Rating 2/10
1/5
2017-07-26

They stole my money

"I purchased fans and a couple of things and they never got to my house. I called and they said the order was never paid for but I got charged through my bank. For experienced people don't go to them unless you want to get robbed. Horrible customer service, they work out of a warehouse you can just imagine. Never again "



Rating 2/10
1/5
2017-07-11

Placed order and product never came

"First time customer. Ordered 2 exhaust fans that was it. Product never came and zen pretty much tells you to F yourself. Been fighting with them for a month finally had to get the refund from my banks end. Horrible customer service shouldnt even be up and running business. Their employees are incredibly incompetent."


Rating 2/10
1/5
2017-06-26
ResellerRatings.com TOP REVIEWER!

Lied about in stock merchandise

"I have placed several orders with ZenHydro but this will be my last. I placed two large orders and checked out. The following day I received a full refund for both orders with emails explaining that the items were out of stock. I went back to the website and sure enough all items were shown as in stock. The only difference is when I added to cart and went to check out the freight charges had gone from $50 to over $500 for the same orders. I would have preferred they just let me know about the freight discrepancy instead of lying about the in stock status."


Rating 10/10
5/5
2017-06-19

Incredible Customer Service, Great Products, Straightforward, Experienced Team

"Incredible,

every time i order, my items are there promptly, never any issues, always something extra in there, whether it's free shipping, or a future discount.

courteous
quick
prefessional
best deals anywhere most of the time
always willing to help, even if i havent purchased the equipment from this seller, they are eager to make sure i am happy with everything in my ponds and gardens!
"


Rating 10/10
5/5
2017-05-05

Fast service

"I ordered 40 1 gallon pots and 20 smaller. I received tracking number and it arrived within 5 days of ordering. Sturdy plastic as described."


Rating 2/10
1/5
2016-10-03

NEVER EVER BUY FROM ZEN HYDRO

"this place is the worst costumer service I've ever encountered. Placed an order and they immediately called asking for a cc number and me to verify the info which I had no problem doing but I left the card at home. I told him I would call back in a hr when I got home. I got home and called back and was hung up on 3 times by the same guy who told me not to worry about it that he already cancelled the order on me. It took my bf having to call them to finally not get hung up on and after he had to wait on hold for an hr to talk to the manager the manager said his employee didn't hang up I must've lost service. And then he offered my bf 5$ off his order to place another order. You get 5$ off just using the code on there home page. I will encourage everyone to never shop with these guys. Alexis
Johnschultz1212@gmail.com
"


Rating 10/10
5/5
2016-02-01

Got my goods

"Had a smooth transaction with this company. Got regular updates on my order and it was delivered in the shipping time I selected. Well satisfied."


Rating 2/10
1/5
2015-10-23

"Is Zenhydro a scam site?

Does not provide tracking number and does not ship out orders... Customer service continues to tell me the orders have been sent out.
"


Rating 10/10
5/5
2015-07-08

"great prices, friendly and helpful staff. very knowledgeable staff. great success!"


Rating 10/10
5/5
2014-12-16

"This store is great. They have super prices and excellent customer service. They accidentaly sent me a larger ballast than they were supposed to. I called them at 3:30 in the after noon and the correct ballast was delivered at 9am the next morning. This store is the best!"


Rating 2/10
1/5
2014-12-16

"Ordered at total of 11 items. They only shipped 2. Have not responded to any emails for over 4 days. Even opened up a dispute with paypal and they have yet to respond. "


Rating 10/10
5/5
2014-12-12

"Great quick and efficient"


Rating 10/10
5/5
2014-12-11

"Ordered a 400w ballast from them. Powered it up and so far I'm extremely satisfied. Great communication, super fast shipping took 3 days to my house. Will definitely be ordering from them again. Thanks"


Rating 10/10
5/5
2014-11-19

"Ipower is a great company, their customer service was out of this world. The product was easy to use, right out of the box."


Rating 10/10
5/5
2014-11-11

"hello very happy with the service , the lights and other products great deal saved lots of money"


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