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Stores > Hive
  • Hive Hive Elite Status
    • Address: 820 nw glisan
    • Contact: info@hivemodern.com
    • Phone: 866 663 4483
    • Customer Support: 866 663 4483
    • Business Hours: n/a
    • Fax: 503 242 5573

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Hive by clicking a star below.
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Verified Customer
Rating 4/10
2/5
2016-10-31

Returns - Only store credit?!?

"We recently returned a pair of fairly pricey sconces, to find out that Hive doesn't issue refunds - only store credit. Had we read the fine print we surely would have ordered these from another online retailer.
#booHive
"

This review was modified by sachaspector on November 01 2016 09:46:41 AM
Rep reply posted Nov-03-2016

A rep from Hive, hivemodern.com, has responded

“customer's credit card was refunded in full upon receipt of return.”


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Verified Customer
Rating 10/10
5/5
2016-10-26

Excellent Products, Information and Service

"I purchased a Herman Miller Noguchi table from Hive. I was promptly informed of the lead time for delivery; the delivery was scheduled at my convenience; and the service was excellent. Nothing to lift or carry; no packing to discard; placed perfectly inside. The table itself is a treasure."


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Verified Customer
Rating 10/10
5/5
2016-10-26

Viva Vitra!

"Always wanted a George Nelson Vitra desk clock, so as soon as I got my business credit card I initiated racking up the debt by ordering myself said clock from Hive. No charge for shipping or tax and it arrived super quick via UPS. I am now a happy camper."


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Verified Customer
Rating 8/10
4/5
2016-10-23

"The customer service and the space were overall agreeable. "


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Verified Customer
Rating 10/10
5/5
2016-10-19

"BEAUTIFUL
,GREAT DESIGN GOOD VALUE CAREFUL DELIVERY VERY HELPFUL SALES SERVICE
"


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Verified Customer
Rating 10/10
5/5
2016-10-17

Always pleased

"Always pleased with Hive. Quick & professional. Appreciate the free ship...
Will continue to utilize them!
"


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Verified Customer
Rating 2/10
1/5
2016-10-16

"Extremely poor customer service after the sale. And now I receive emails asking me to change my review because they are unhappy with it. Instead of asking me to change my opinion of what I experienced, I suggest you focus on your customer service training."

This review was modified by legeneques on October 21 2016 02:44:24 PM
Rep reply posted Oct-23-2016

A rep from Hive, hivemodern.com, has responded

“reached out to customer to see what the issue might be and if we could help as our detailed notes for this order were exhaustive and indicated nothing that would warrant a 1 star rating. customer replied but wasn't willing to provide other information other than to double down on unproductive commentary.”


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Verified Customer
Rating 10/10
5/5
2016-10-15

Local and helpful!

"I love the local Hive store. Always well put together - wish they had a bigger spot though!"


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Verified Customer
Rating 10/10
5/5
2016-10-15

"HIVE is everywhere! Handsome graphics, Dwell ads, online pop ups, etc. The temptation is so great that someday I really will buy something. In the meantime I'll just enjoy being tempted...."


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Verified Customer
Rating 10/10
5/5
2016-10-15

"The product and service were great! The item purchased was a gift, and the recipients are very pleased!"


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Verified Customer
Rating 10/10
5/5
2016-10-14

Excellent representation and service

"After a recent remodel of my house, I purchased almost all the furnishings through hive. The service is always excellent and they are happy to supply all the needed swatches, material and finish samples. The products and manufacturers they represent are top of the line. Delivery estimates are accurate. Very professional and responsive. These are high end, quality products and the prices reflect that. "


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Verified Customer
Rating 10/10
5/5
2016-10-14

"Love the entire shopping experience at Hive!"


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Verified Customer
Rating 10/10
5/5
2016-10-14

What I expected and great service

"I have ordered numerous pieces and have gotten what I was promised. What I didn't expect was wonderful personal service. I will continue to use hive for similar purchases. Recommended!!"


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Verified Customer
Rating 10/10
5/5
2016-10-14

Right on Time

"I ordered the Cherner counter height stools. They arrived within the time frame provided and in great condition. These chairs are gorgeous and a wonderful compliment to my new kitchen. "


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Verified Customer
Rating 10/10
5/5
2016-10-14

"From phone and in-person customer service to the product quality, everything was excellent. "


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