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Stores > HME Medical Shop
  • HME Medical Sho HME Medical Shop Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      n/a
    •  
    • BUSINESS HOURS
      Mon- Fri 8 a.m. - 6 p.m. EST
      GENERAL PHONE
      800-258-6313
      FAX
      800-258-6313
    • SUPPORT EMAIL
      customerservice@hmemedicalshop.com
      SUPPORT PHONE
      800-258-6313

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review HME Medical Shop by clicking a star below.
Rating 10/10
5/5
2017-03-29

Help for disabilities

"I have been caring for a now 86-year-old-lady the past six years. Trying to get her in and out of a shower or tub was more excitement than I could stand. It took only a few moments to discover that no way I could afford one of those sit-down in tubs. I found a bath lift on line and was interested. I researched companies until I had narrowed it down to three. Now was the time to get serious. I investigated specs, capabilities, weight allotment, price, and particularly service-after-the-sale. HME Medical had everyone beaten on the price. Then, I called each store and talked in length with salespersons. HME impressed me the most. True to their word, HME has not failed me yet. I have had to call them twice with problems; besides right after receiving the lift, I called many times with questions. Every time, customer service and techs were wonderful. They were polite, informative, and attentive, checked the part I needed for correctness, availability, price, and warranty conditions. They told me the exact day the part would arrive, then sent e-mails to make certain I could install the part. They even called later to see if i had any problems with installation. I highly recommend HME Medical. I have had two APRNs coming to check on my lady. Both loved the lift--just looking at it. When I told them of the service, they have carried HME's name and number to various other patients. If you need anything in the medical field, call HME Medical.
"


Rating 10/10
5/5
2017-03-01

Good last minute shipping

"Ordered late in the afternoon Thurs and was still able to get the item shipped out same day. Got before the weekend"


Rating 2/10
1/5
2016-05-04

No phone service

"A product ordered April 23 has not arrived by 5/4. Errors can happen and I can make an allowance for them. But HME does not provide adequate support for complaints. Phone calls (5) to the 800 number instructed me to leave word and to expect a call back. Never a return call - no one to answer direct calls. This is one of the worst companies I have dealt with for internet shopping.

Jh
"


Rating 10/10
5/5
2015-11-13

"The support from Michele over the chat in HME Medical Shop was fantastic. I needed a wheelchair for my mother and she assisted me during the hole process and once I placed the order, she processed immediately to ensure that I receive the wheelchair on time.

She also informed me that the team at the warehouse was pushing to have the shipment out today. This is what I call great service, and for the type of products you are acquiring from this type of company, that service is a must even do if the price is higher than other sites.

Initially, I ordered the wheelchair in other site, and they never replied or confirm shipment of the order. Just when I follow up they informed me that was in backorder, even do that I purchase the item with a 2nd air delivery, and was never informed that the item was not available.

"


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Verified Customer
Rating 10/10
5/5
2015-08-09

"I could not order by he computer but I got a very nice lady on he phone and my order was completed in a short time and the item arrived sooner than expected"


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Verified Customer
Rating 10/10
5/5
2015-07-31

"It only took 2 days to receive what we ordered, which is remarkable. Also, it was quite easy to assemble. Ann was very professional and friendly and a credit to your company. I love my desk. Thank you!

Carolyn Zimmerman
"


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Verified Customer
Rating 8/10
4/5
2015-07-31

"The product is wonderful.......but I think you should at least let the customer know regarding the day of delivery and when I called to find out about delivery ...no one knew."


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Verified Customer
Rating 10/10
5/5
2015-07-30

"Great service....Received product next day!"


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Verified Customer
Rating 2/10
1/5
2015-07-29

"We haven't received the product! "


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Verified Customer
Rating 4/10
2/5
2015-07-29

"I was told product was on back order until he end of October. That is a long time to wait for a medical product used to help a person ambulate."


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Verified Customer
Rating 2/10
1/5
2015-07-24

"Internet price advertized the product by the case, not true! Still showing on the web as selling by the case instead of actual quantity. I ordered expidited shipping and had to follow up only to find out they hadn't shipped my order yet.
They offered me less than advertized quantity so I cancelled my order 10 days later.
"


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Verified Customer
Rating 10/10
5/5
2015-06-29

"Arrived on time and in excelent shape"


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Verified Customer
2015-06-26

"We are very satisfied with our shopping experience for the Nitro drive walker. When it arrived we didn't have to put anything together. Some one has already seen it and was going to order one this week."


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Verified Customer
Rating 10/10
5/5
2015-06-18

"THis is my second stool but the craftsmanship of the item was a little off. "


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Verified Customer
Rating 10/10
5/5
2015-05-30

"It came much faster than expected. The therapy group here put it together and I'm enjoying its height as I am taller than most. Enjoy everything else too--especially the price!"


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