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Stores > Home Depot
  • Home Depot

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.21/10 2.21/10
    Chance of future purchase: Rating 1.02/10 1.02/10
    Shipping & packaging: Rating 0.74/10 0.74/10
    Customer service: Rating 1.04/10 1.04/10
    Return/Replacement policy: Rating 1.43/10 1.43/10
Voice your opinion! Review Home Depot by clicking a star below.
Rating 2/10

**** poor customer service

"Never can find anyone available to assist you with anything in the Home Depot Store on Roberts Dr. in Kennesaw GA."

Rating 2/10

Comparison shopping

"I purchased 132 #2 pine fence boards for 1.69 apiece then found them at stines for 1.25 went back to customer service and asked for credit and was told there boards are a 16th an inch smaller no comparison so you basically pay more for a thinner board, my point is there both #2 pine!!! Will never shop there again "

Rating 2/10

Delivery almost a week late

"My vanity was to be delivered April 13 - 19. On the 20th I started one of 4 phone calls.
No one really cared or could do anything. Beware their 6 day delivery date is only a estimate. They really can't tell you when a product will be delivered. No one called to tell me this and 2 of the calls told me they would call me back in 2 hours and never did. I am very disappointed that I choose Home Depot for my purchase. I can only hope the product is fine because I doubt I would get any help from Home Depot.
I even went to the coordinator and this environment of not caring diffidently starts at the top.

Rating 2/10

Bought new 3400.00 lg refridg

"Delivery guy says can't get in my home and it's the same size as last one they brought, I talked with sales manager at Kingsport, tn store and he said he would take care of it next day , guess what he lied I went back to store and he said I needed to go to go to lowes and buy one . "

Rating 2/10

Patio set

"Bought a patio set on line and it says it will be delivered on 3/31. Three days later they sent me a tracking information that says it will be deliver between April 6th and April. This is a very horrible service they are providing and when I called them they told me that the shipping company they are using probably gave it to somebody else. Will never order anything else on line from home depot"

Rating 4/10

Poor Help Loading

"Well I just got back from home depot. Me and my mother had a cart and two loadings. This guy showed our grill to someone else, NEXT moved the grill outside, THEN he left me the 10 YEAR OLD GIRL INSIDE WITH THE CART ALONE WAITING FOR MY MOM. When my mom got there he wasn't there then she was about to go to the manager BUT another man tried to help her but he needed extra help. NOW the car was loaded. PEOPLE SAY BLACK WOMAN BE PUSHY WELL NOW YOU KNOW WHY!!! PLEASE PLEASE TAKE MY ADVICE AND MAKE SURE YOUR EMPLOYEE8S PAY ATTENTION NEXT TIME AND EVERY TIME PLEASE!!!!"

Rating 2/10

Roanoke Hersberger Road Location the single worst!

"Home Depot continues to give the worst customer service of any store in Roanoke. From now on I will only buy online and make them load my car from the parking lot! #homedepotsucks"

Rating 2/10


"Wife was doing dishes counter was about a month old water got on counter top and some water got on edge it peel up swelled now the say it's not covered​ this place is a joke paid around 1800 to 2000 "

Rating 2/10

bath tub liner

"I had home depot do a bathtub overlay. It took 4 1/2 months and they used inferior products. The tub was good but the shower surround was the cheapest 3 piece garbage you can find. I told the installer not to caulk the surround because I was going to tear it out as soon as he left. The better 3 piece surrounds have over lapping joints to prevent leaking, this was 3 pieces of flat plastic on the wall with 5 feet of caulk in the corners, they don't even go this cheap in mobile homes. My neighbor had just had her bath done by Bath Fitter. She invited me in to see it. Bath fitter did a great job, a one piece surround with no caulk in the corners. I called Home Depot and complained about the 4 1/2 months it took to do it ( they told me 8 weeks) and the quality of the product they used, after a half hour on the phone and threatening them with going to court I finally got some money back. I called Bath Fitter to come and finish the job, the finished product is great. Home Depot charged me $5,200 for the job and Bath Fitter was $3,200 for the same work but with better materials. "

Rating 10/10

No good contractor

"I am very satisfaction with Home Depot but the contractors they and Lowes have need to be checked out better. There is a company name Unforgettable Remodeling don't use them to do a job you will be sorry.

Rating 2/10

WOW Online order !!

"WOW Don't waste your time and money with the The Home Depot online click to amazon or any one else I love to welding and I had order filler tig rod that I had for a project that used ER5356 and what I got was ER4043 (well I have 12 pounds ) and I have no ER5356 and after I received it I open 2 days before I needed the filler rod and they ship the wrong so I had to order the rod from Amazon overnight air !! And 2 days later I returned to the store and just wanted to have them do exchange and ship my the right filler rod . That was to easy for them to do this they said I had to refund and it would take 3-5 for the refund and then I would have to order the filler rod again 5-6 days (with NO idea if I would get the right filler rod again ) Don't waste your time like I have trying to buy a product for a co. That's this we server them as customers I did make file a complaint with Corp. But i don't think they give a **** So we will giving owe money to Amazon ,Lowe's and any one else but the Home Depot again "

Rating 2/10

Extremely poor customer service

"Giving one star as I no lesser option is given. The overall customer service, urgency and respect of customers time, equals a 0 star rating.
I purchased a dishwasher before early November and was supposed to get it installed on Dec 2nd, I took the day off work just to sit at home all day waiting, as nobody showed up. After calling supplied number and getting rerouted a couple of times I was told that they unfortunately didn't have the item I order, it just wasn't important to inform me. A new delivery date for Dec 15th was promised and the exact same thing happened, I took off work and nobody showed up! This time I had a phone number to call direct and once again empty apologizes were given and I was promised a delivery on the 17th, plus I was told I would receive compensation for my experience.
On the 17th the dishwasher was installed, no correctly though as the brackets to mount the washer to the counter were missing, I was told by the installer to call Home Depot which I did and have done several time since without any luck getting my concerns addressed, I have now had an improperly installed dishwasher for 2 months, still missing the brackets and still missing the compensation. No need to say I have done my last purchase at Home Depot.

Rating 10/10

Happy customer

"The Okeechobee home depot has very helpful employees the cashier helped direct me to the items I was looking for her name was Carolyn I enjoyed shopping in this store"

Rating 4/10

Customer Service doesn't appear to be a big interest.

"The delivery people were polite and efficient but were unable to vent my dryer with the vent that the salesperson REQUIRED me to buy to get the free install so I was left with a nonworking dryer and had to sort the install out myself. I ended up buying a different vent tube. Of course there was no packaging left with the old and bent up tube so I just threw it away. Haul away has to be for the same type of appliance that you are buying. Thought I would try HD as I haven't used them in a while, but next time I will go back to using the other big home store as they seem to be interested in providing good service and getting the job done."

Rating 2/10

Horrible experience purchasing an LG appliance through local Home Depot

"We purchased an LG fridge in mid-Nov. 2016 through the Plymouth, MN Home Depot. A few days later, our new fridge was delivered heavily scratched & the water line broken. We duly called HD’s warranty line, filed a claim for repair & thus began months of poor experiences with both LG & Home Depot.

Over the next several weeks, we had a very difficult time understanding who we were communicating with (LG versus HD Warranty), as we received contradictory info. about next steps moving forward. LG was responsible for delivery issues (the scratched appliance), but HD’s warranty was responsible for covering appliance problems (non-working water line). Neither wanted to make responsibility for fixing both problems. In the meantime, we had several visits from LG repair services. New parts were ordered. However, LG also reported that, due to the scratches on the new appliance, a new fridge would be delivered instead. The local LG repair person came to our home, planning to fix the water line problems, but reported he knew nothing about a replacement appliance. Eventually, after 5+ hours of phone calls to LG, and with local HD staff, we determined there were two different LG offices dealing with us (one Customer Service, one Direct services to HD); they were not communicating with each other, & they were making separate/contradictory decisions on how to proceed. Eventually local HD staff arranged, through LG Direct services, for a new fridge to be delivered.

Over the next two months, took FOUR attempts to deliver the new fridge.
#1: The aptt was scheduled. After waiting all afternoon, & receiving several calls that the fridge *would* be delivered, we received a call *after* the time window past saying the appt was cancelled. Their truck had had an accident.
#2: LG staff arrived, but delivery was not made as the new fridge was covered in scratches.
#3: At the end of the delivery window, LG again cancelled the appt. This time, their delivery truck had had a flat tire.

At this point we called our local HD and requested a full return of the appliance, reporting a lack of confidence in LG’s inability to actually deliver a fridge (given the multiple failures and cancellations) & our poor experience with LG’s customer service. HD staff asked that we “try one more time.” They expressed complete confidence that the delivery would take place AND that the fridge would be undamaged. I was expressly told that if, in fact, this LG appliance was also damaged, they would arrange (through the appliance department & their store manager) for a full replacement of the fridge through a return of the LG fridge and a replacement fridge.

#4: Successful delivery. LG deliverymen reported, upon taking the old fridge, that it had not only a damaged water line, but also compressor problems. They also made comments on how badly scratched it had been delivered. They were unable to attach the water line to the new fridge as they discovered that, in the previous LG repair appt, our water line coil had been damaged/kinked in several places. We therefore had to arrange, for a second time, for a professional contractor to come to our home to install a new water line. The water line worked, and we waited 24+ hours for the ice maker to work. The ice maker was broken. This fridge was also delivered damaged.

We called HD to report the damage, saying we would attempt to have it fixed through LG. After multiple phone calls with LG customer service to fix the fridge, we were told that a repair apt was being scheduled. We then, once again, began to receive contradicting statements about who was responsible. The local LG repairman reported no appt was scheduled. We thus called our local HD, finally speaking with the manager, requesting that a return (per their own staff’s promise to replace the fridge if, in fact, the second new one was also damaged) and a replacement (non-LG) fridge. That was several days ago. The manager, promising to call back, has failed to return our call. Appliance dept. staff report that it’s out of their hands, that the manager we spoke to was not the “correct manager,” and that another manager was determining next steps (likely a repair, not a replacement). Apparently HD does not stand by their employee’s promises, nor stand behind the quality of the appliances that they sell. LG finds it acceptable to deliver broken products and then cancel delivery appts.

In sum, we purchased a new appliance, in November 2016, & three months later still do not have a fully functioning one. We've lost a good $1000+ in lost wages and countless hours on the phone & waiting for unfulfilled delivery attempts. I have never had such a bad experience with any company in my life. Never. LG delivers damaged products. And Home Depot makes promises that they don’t stand behind, and, when called on it, fails to take steps to remediate problems with their products.

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