We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Ice.com
  • Ice.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      78741
    •  
    • BUSINESS HOURS
      n/a
      GENERAL PHONE
      8005393580
      FAX
      n/a
    • SUPPORT EMAIL
      info@ice.com
      SUPPORT PHONE
      8005393580

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 2.50/10 2.50/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Ice.com by clicking a star below.
Rating 2/10
1/5
2016-08-15

Customer service needs to improve!

"I'll try and make this as short as possible, 1st order: I get a email about address does not match card address=I call and verify(all good) 2nd order: same email from first order=another call to ice to let them know to look at address($9 back for my troubles) 3rd order: same email, at this point I'm at the end of my rope=me telling them to look at the address. All I get is "oh OK I see it now" and sorry!! I was VIP before the call but I quickly dropped it, why pay money each month for a discount when they can't even process your order correctly and it delays shipment!!!"



Rating 10/10
5/5
2015-01-30

"I was truly hesitant to purchase from Ice.com. I always search for company reviews before considering purchasing from them, and their reviews were not so good. I decided to give them a shot this holiday season. Their customer service was superb. I mean usually it is a mess for companies during the holidays, but they were so nice and the communication was great. I would recommend them."


Rating 10/10
5/5
2014-10-30

"All my previous experiences with ice.com have been great. Today i signed in into my account and use the chat, my question was not an easy one, but the representative, Todd Porter, researched on one of my orders, one from 2011, he ever emailed the manufactured for specific details on my ring, and got me an answer in less than 20 min. It really made me feel like appreciated. I will never forget ice.com, their customer service is outstanding. What a great day to start my day! "


Learn about Our Reviews

Share Ice.com's store rating

Ice.com is not a merchant member. If you're this merchant, learn more!

Ice.com is not a merchant member
Ice.com does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!


See all Merchant Members »