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Stores > J&R Music and Computer World
  • J&R Music and C

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 23 Park Row
    • Contact: custserv@jr.com
    • Phone: 800-806-1115
    • Customer Support: 800-426-6027
    • Business Hours: 7:30am - 12:00am Mon - Fri 8:00am - 9:00pm Sat -Sun
    • Fax: 800-232-4432

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review J&R Music and Computer World by clicking a star below.
Rating 10/10
5/5
2013-10-28

"J&R has a wide choice of products so I nearly always find what I am looking for. The on-line order process is easy and shipping is prompt. On my last order, I received it 2 days earlier than anticipated! I've had similar good service when I have called them with questions or unique service requests."



Rating 10/10
5/5
2013-10-27

"The employees at J&R Music and Computer World were very helpful when I was looking for my products."


Rating 10/10
5/5
2013-10-26

"Good product great price/"


Rating 10/10
5/5
2013-10-24

"Everything went smooth with the purchase, until I received the box. I called before and talked to the customer service guy and what he told me was not what I received. He said that everything was on the box as if was new. But the article was missing the power supply, even though the website had it advertised and the seller assured me that it was complete.

I called JR with the complaint and the customer service rep this time a lady told me that she was sorry but since it was an open box they couldn't assure that it was complete (different from the guy on the selling side) and also said that if I want it I could just return it. Pretty disappointing and bad conflict management. She could simply offer a discount on a future purchase or sent the power supply and it will be all good.

At the end of the day, it was a great discount and the power supply costs only 20 bucks, so I could solve it with a trip to a local store. But still I feel disappointed and cheated since the seller assured me it was all there and the customer service did a sloppy job resolving the issue. that's why I cant give them 5 stars.

Update: Just received a call from JR and they did an excellent job resolving the issue, they will send a refund for the amount I spent on the power supply which is very pleasing. And also is a nice touch from them to take the time to read the review and make things right with the customer. They deserve the five stars for that. Definetly, will check JR when purchasing other equipment, very good job.
"


Rating 10/10
5/5
2013-10-15

"Very helpful, easy to work with, answered all questions in a helpful manner. The product recommended was a big hit and well received and appreciated."


Rating 10/10
5/5
2013-10-14

"Great site for super deals on electronics either for a gift or for your own enjoyment. Always find just what I am looking for, and the service is excellent!"


Rating 10/10
5/5
2013-10-11

"Good Support from all Departments."


Rating 10/10
5/5
2013-10-11

"I couldn't be happier! I ordered these same four chairs from another supplier on 9/30/13 and promised delivery 10/7-9/13. I found out on 10/10/13, after three e-mails to them, that they had cancelled the order for unknown reason and never bothered to advise me.
I contacted J&R on 10/10/13, great info and service from Robert, purchased and they shipped the same day. Thank you so.... much - it was a pleasure and I will order from J&R again.
"


Rating 10/10
5/5
2013-10-09

"Item as described and free fast shipping"


Rating 2/10
1/5
2013-10-08

"Dear sir in J&R
the item shipped to me was not as described
item has major Crack on the top left Corner
laptop doesnt not work unless its Connected to a Power source
Laptop doesn't charge at all stays 0 % all the time
"


Rating 10/10
5/5
2013-10-07

"I am satisfied with my shopping experience at J&R. I have been going there for many years and they are the first place I go to when I need computer equipment, in Downtown Manhattan. I was satisfied with my interaction with the sales person, with the price and with the performance of the item. I am not sure if the item I received exactly matched the online photo, but it performs well so I do not mind."


Rating 10/10
5/5
2013-10-06

"Bought a Sandisk SD card for my phone.
They had it in stock and it shipped quickly.
I have used them before and I am very happy with their service.
"


Rating 10/10
5/5
2013-10-05

"Kid Designs DJ-M13 Portable Stereo Speaker System - Jack Nightmare was as it was decribed and came fast as lighting. Nice and portable great casing for those that love jack nightmare gear!"


Rating 10/10
5/5
2013-10-04

"Great product, and fast shipping. Very happy with my purchase. "


Rating 4/10
2/5
2013-10-01

"I ordered a Samsung monitor s22c200b and J&R refused to match a price of $129.99 since it was below their cost. What really irks me is when I called a second time I was quoted a price of $159.99 even though I had been quoted a price of $139.99 which is what I paid. They are absolutely working on comission. Buyer beware. I will think twice before I order again. "


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