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Stores > JustFab
  • JustFab
    • ADDRESS
      2301 Rosecrans Avenue
      El Segundo, CA US
      90245
    •  
    • BUSINESS HOURS
      Available 24 hours, 7 days a week
      GENERAL PHONE
      1-866-337-0906
      FAX
      N/A
    • SUPPORT EMAIL
      Member Services
      SUPPORT PHONE
      http://www.justfab.com/fa

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.72/10 7.72/10
    Chance of future purchase: Rating 7.59/10 7.59/10
    Shipping & packaging: Rating 7.74/10 7.74/10
    Customer service: Rating 7.61/10 7.61/10
    Return/Replacement policy: Rating 7.31/10 7.31/10
Voice your opinion! Review JustFab by clicking a star below.
No Avatar

Verified Customer
Rating 2/10
1/5
2017-10-17

havent received my package yet

"never experienced this before"

Rep reply posted Oct-17-2017

A rep from JustFab, Daniel.M, has responded

“Hello Ashley,

We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member services team will be contacting you within 48 hours to assist you.

Best,

Daniel


No Avatar

Verified Customer
Rating 8/10
4/5
2017-10-17

No return page

"I needed a return page, but my shoes didn't come with any."

Rep reply posted Oct-17-2017

A rep from JustFab, Rae.T, has responded

“Hello Nakia,

Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,
Rae”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-10-17

Theives

"Your first purchase is 10 plus shipping and handling them once your things are delivered they WILL CHARGE YOU an additional 39.99 for a membership you never signed up for . "

Rep reply posted Oct-17-2017

A rep from JustFab, Daniel.M, has responded

“Hello Cheyenne,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

So far, so great.

"Ordering was very easy and straight forward. Selection of boots was amazing! I will share more information once I get my boots."

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Katherine,

Thank you for sharing your positive experience with JustFab. We can't wait to see your review as soon as you received your order. Hope you have a Fabulous day!

XOXO,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

Boots

"Love the boots they fit woukd buy more"

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Heavan,

Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase! Hope you have a Fabulous day!

XoXo,
Rae”


No Avatar

Verified Customer
Rating 8/10
4/5
2017-10-17

Great value

"Boots came on time and seem to be excellent for comfort and quality."

Rep reply posted Oct-17-2017

A rep from JustFab, Rae.T, has responded

“Hello Kimberly,

Thank you for your review. We're happy to hear that you're pleased with your purchase. Hope you have a Fabulous day!

XOXO,
Rae”


No Avatar

Verified Customer
Rating 8/10
4/5
2017-10-17

Wide Calf?????

"Mostly happy,bought 3 pairs of wide calf boots, the wide calf size is very small. One pair doesn't fit. Will return. How are these wide calf? Barely fit someone who is a size 12-14. Shipping was right on time. Styles are cute just wish they were they were actually made for someone with larger calves. "

Rep reply posted Oct-17-2017

A rep from JustFab, Rae.T, has responded

“Hello Barbara,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A member of member services will email you within 48 hours.

Best,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

Awesome customer service

"I am pleased with my exchange process!"

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Meagan,

Thank you for your feedback. We're happy to hear that you're satisfied with our service. Hope you have a Fabulous day!

Cheers,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

Just Fab is awesome!

"Just Fab's clothes are nice!"

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Sherrich,

Thank you for your review. We're so glad to hear that you're happy with your purchase. Hope you have a Fabulous day!

Love,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

Love the shoes

"Order came when expected, love the shoes. I got them using a credit I had from returning a pair previously. Didn't have to pay shipping. Nice quality, great price."

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Brittany,

Thank you for your feedback. We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

Take care,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

My grand daughter loves her new boots

"My grand daughter was so happy with her new boots she wears them all the time. Delivery was timely"

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Norma,

Awe! Thank you for your review. We’re glad you’re enjoying your purchase! Hope you have a Fabulous day!

XOXO,
Rae”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-10-17

Upsetting

"Sent the wrong size and when I tried to get the boots I really want in my size they didn't even have them also received boots missing eye loops and the bracelet I ordere broke after wearing one time "

Rep reply posted Oct-17-2017

A rep from JustFab, Daniel.M, has responded

“Hello Sue,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member services will be in touch within 48 hours.

Best,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

Love them

"Quick delivery and l9ve my new boots. Well made and just what I wanted "

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Cheryl,

Thank you for your awesome review. We're happy to hear that your order has met your expectations. Hope you have a Fabulous day!

Many thanks,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

Awesome!

"I love everything I’ve ordered so far!"

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Angela,

Thank you for your review. We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

Stay Awesome,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

Great

"Order from this website last year I love it and now I’m back! "

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Ebony,

It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! Hope you have a Fabulous day!

Many thanks,
Rae”


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