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Stores > JustFab
  • JustFab
    • ADDRESS
      2301 Rosecrans Avenue
      El Segundo, CA US
      90245
    •  
    • BUSINESS HOURS
      Available 24 hours, 7 days a week
      GENERAL PHONE
      1-866-337-0906
      FAX
      N/A
    • SUPPORT EMAIL
      Member Services
      SUPPORT PHONE
      http://www.justfab.com/fa

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.67/10 7.67/10
    Chance of future purchase: Rating 7.65/10 7.65/10
    Shipping & packaging: Rating 7.89/10 7.89/10
    Customer service: Rating 7.65/10 7.65/10
    Return/Replacement policy: Rating 7.36/10 7.36/10
Voice your opinion! Review JustFab by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-17

Great fit

"Love how different they are and so cute!"

Rep reply posted Sep-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Bethany,

Thank you for your review. We’re glad you’re enjoying your purchase! Hope you have a Fabulous day!

Many thanks,
Rae”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-09-17

Very poor service

"Its been about 3 weeks and I still have nothing. I have no idea what's going on with my order but the money was taken out of my account. I will probably never buy with justfab again. Actually, I know I wont"

Rep reply posted Sep-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Stephanie,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-17

EXCELLENT!!

"I bought 2 pair's of boots! They're great! They look so expensive! Fit like a glove. Made very well! Comfort is a 10! Will be ordering MANY more. Look designer for 90% less!! MANY options!!"

Rep reply posted Sep-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Melanie,

Awesome! Thank you for your positive feedback. We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

Lots of love,
Rae”


No Avatar

Verified Customer
Rating 6/10
3/5
2017-09-17

If you don't mind waiting...

" Delivery date was pushed An extra 2 days but overall happy with the product "

Rep reply posted Sep-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Mindy,

We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.

Best,
Rae”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-09-17

Not worth it

"Received my item half a month later while others I know who live in the same city as me and ordered after me received their items in a few days "

Rep reply posted Sep-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Kiran,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member services will be in touch within 48 hours.

Best,
Rae”


No Avatar

Verified Customer
Rating 6/10
3/5
2017-09-17

Too pricey

"Shoes are cute but too pricey for the quality
As a member you should be able to buy sale shoes without having to purchase full price shoe to fill monthly requirement as long as you're buying
"

Rep reply posted Sep-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Lauren,

Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and service. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!

Smiles,
Rae”


No Avatar

Verified Customer
Rating 8/10
4/5
2017-09-17

The shoes look great, just a bit big but overall satisfied

"Good experience and will buy again"

Rep reply posted Sep-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Tiessha,

Thank you for your review. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-17

I love the delivery updates

"I loved being able to plan for my delivery and it came as scheduled. Everything as ordered."

Rep reply posted Sep-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Angela,

Thank you for your awesome review. We're glad to hear that you're pleased with our shipping service. Hope you have a Fabulous day!

XoXo,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-17

Just Fab is great!!

"Easy website to use, products are as described, purchases/returns are straight forward. No wonder why I have so many shoes - Just Fab is the least difficult thing in life to navigate/operate LOL."

Rep reply posted Sep-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Traci,

Awe! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Hope you have a Fabulous day!

Cheers,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-17

Great

"It was great no problem good"

Rep reply posted Sep-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Lola,

Thank you for taking the time to share your positive experience with JustFab. Hope you have a Fabulous day!

Love,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-17

"My shoes fitted perfectly"

Rep reply posted Sep-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Rocio,

Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase! Hope you have a Fabulous day!

Take care,
Rae”


No Avatar

Verified Customer
Rating 6/10
3/5
2017-09-17

Long Wait!!!

"Love JustFab but it took them almost 2 weeks to ship out my package. Normally takes 3/4 days the most even during holidays."

Rep reply posted Sep-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Chanelle,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A member of member services will email you within 48 hours.

Best,
Rae”


No Avatar

Verified Customer
Rating 4/10
2/5
2017-09-17

shipping took too long

"It took quite a while for me to receive the order, and they didn't give an estimate "

Rep reply posted Sep-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Brianna,

We apologize for any inconvenience and will use your feedback to improve our products and service. We strive for 100% satisfaction, so a member of member services will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Rae”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-09-17

I'm over it

"I'm over it. I'm canceling my VIP memebership "

Rep reply posted Sep-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Sierra,

We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

Best,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-17

Great choice

"Love everything I buy from them. Never disappointed "

Rep reply posted Sep-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Irene,

Awe! Thank you for your review. It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! Hope you have a Fabulous day!

Stay Awesome,
Rae”


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