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Stores > JustFab
  • JustFab
    • ADDRESS
      n/a
    •  
    • BUSINESS HOURS
      Available 24 hours, 7 days a week
      GENERAL PHONE
      1-866-337-0906
      FAX
      N/A
    • SUPPORT EMAIL
      Member Services
      SUPPORT PHONE
      http://www.justfab.com/fa

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.73/10 7.73/10
    Chance of future purchase: Rating 7.76/10 7.76/10
    Shipping & packaging: Rating 8.08/10 8.08/10
    Customer service: Rating 7.73/10 7.73/10
    Return/Replacement policy: Rating 7.45/10 7.45/10
Voice your opinion! Review JustFab by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-23

Great

"I loved my shoes! The delivery was fast. "

Rep reply posted Jul-23-2017

A rep from JustFab, Kim.P, has responded

“Hello Octavia,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

XO,

Kim”


No Avatar

Verified Customer
Rating 6/10
3/5
2017-07-23

Somewhat pleased

"Both pair of shoes arrived in a timely manner. The black heels I selected had an extreme potent scent of chemical smell to them. They are somewhat uncomfortable around the top of the toe area. The promotional price made this purchase acceptable. As for the booties, very cute. Not very comfy but they are cute."

Rep reply posted Jul-23-2017

A rep from JustFab, Kim.P, has responded

“Hello Veronika,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member services will be in touch within 48 hours.

Best,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-23

Love!

"Great quality, amazing products, easy to shop , great services , great offers! I just love shopping here "

Rep reply posted Jul-24-2017

A rep from JustFab, Rae.T, has responded

“Hello Gladys,

Thank you for your awesome feedback. We're glad to hear that you're satisfied with our service and you're happy with your purchase. Hope you have a Fabulous day!

XO,
Rae”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-07-23

they just don't want to help me!

"would take too long to text"

Rep reply posted Jul-24-2017

A rep from JustFab, Rae.T, has responded

“Hello Lisa,

We value you as a member and want to make things right! A member of member services will email you within 48 hours.

Best,
Rae”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-07-23

I canceled my account two months ago

"I had two months credit and you still charged my credit card and you only credit me 39.99 back to my account. Your company sucks and I will never deal with you again"

Rep reply posted Jul-23-2017

A rep from JustFab, Kim.P, has responded

“Hello Noretta,

When our members are unhappy, we're unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-23

Great Customer Service Experience

"The customer service rep who handled my call was very professional, courteous, and knowledgeable. She was able to correct my order and give me the discount I was looking to apply. "

Rep reply posted Jul-23-2017

A rep from JustFab, Kim.P, has responded

“Hello Shereen,

We are glad you that you are having a great online Shopping experience! We love hearing from fabulous members like you!

XO,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-23

great

"Overall happy with Justfab"

Rep reply posted Jul-23-2017

A rep from JustFab, Kim.P, has responded

“Hello Betsy,

Thank you for sharing your positive experience with JustFab! We hope you have a joyful day!

XO,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-23

Was very pleased

"Came in at a reasonable time frame and the shoes were packed well! Love the shoes thus far. "

Rep reply posted Jul-23-2017

A rep from JustFab, Kim.P, has responded

“Hello Mashell,

Perfect! Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

XO,

Kim”


No Avatar

Verified Customer
Rating 6/10
3/5
2017-07-23

16w is more like 20w

"Your plus size are off :( ordered a 16w slim boyfriend jean and it fit my sister who is a size 20 ."

Rep reply posted Jul-23-2017

A rep from JustFab, Kim.P, has responded

“Hello Hannah,

We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member services team will be contacting you within 48 hours to assist you.

Best,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-23

Love the Shoes!

"Found great styles at perfect prices. "

Rep reply posted Jul-23-2017

A rep from JustFab, Kim.P, has responded

“Hello Ouida,

Thank you! We love offering our members a vast array of styles and designs they will enjoy!

XO,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-23

Great

"Great fit and comfortable"

Rep reply posted Jul-23-2017

A rep from JustFab, Kim.P, has responded

“Hello Thomas,

WOW! Confidently beautiful. Thanks for the fabulous review! We are sure you look stunning!

XO,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-23

Love!!!

"Truly in love with my shoes"

Rep reply posted Jul-23-2017

A rep from JustFab, Kim.P, has responded

“Hello Shanika,

Stunning! Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your positive experience with the other members.

XO,

Kim”


No Avatar

Verified Customer
Rating 6/10
3/5
2017-07-23

Can't quite say love...

"The prices and shipping is amazing but, I wish your wide width option was wider. I always want to order tall boots but even the wide width options aren't big enough and that's really upsetting."

Rep reply posted Jul-23-2017

A rep from JustFab, Kim.P, has responded

“Hello Jalyn,

Thanks for writing a review! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!

Best,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-23

Just fabbb is fabbb!!

"On time shipping.gr8 qlty"

Rep reply posted Jul-23-2017

A rep from JustFab, Kim.P, has responded

“Hello April,

Awesome! It's great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

XO,

Kim


No Avatar

Verified Customer
Rating 8/10
4/5
2017-07-23

Soft fabric

"Both of my items felt so good on my skin! I got a summer dress and a bikini. The summer dress was so comfy and heavy but my bikini was a wee bit too tight. I ordered the bikini in a large and the undies felt more like a medium and the top was just a little hard to put on. I'm keeping it because they're comfy and super cute plus summer isn't over to lose a lb"

Rep reply posted Jul-23-2017

A rep from JustFab, Kim.P, has responded

“Hello Cecilia,

Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and service.

Best,

Kim”


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