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Stores > JustFab
  • JustFab
    • ADDRESS
      2301 Rosecrans Avenue
      El Segundo, CA US
      90245
    •  
    • BUSINESS HOURS
      Available 24 hours, 7 days a week
      GENERAL PHONE
      1-866-337-0906
      FAX
      N/A
    • SUPPORT EMAIL
      Member Services
      SUPPORT PHONE
      http://www.justfab.com/fa

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.68/10 7.68/10
    Chance of future purchase: Rating 7.64/10 7.64/10
    Shipping & packaging: Rating 7.83/10 7.83/10
    Customer service: Rating 7.65/10 7.65/10
    Return/Replacement policy: Rating 7.34/10 7.34/10
Voice your opinion! Review JustFab by clicking a star below.
No Avatar

Verified Customer
Rating 8/10
4/5
2017-09-20

Very pleased with my boots!!

"Ordering was easy. Time period for delivery was fair and they kept me aware when there was a delay. Comfortable fit. "

Rep reply posted Sep-21-2017

A rep from JustFab, Daniel.M, has responded

“Hello Valencia,

Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

XO,

Daniel


No Avatar

Verified Customer
Rating 8/10
4/5
2017-09-20

Boots

"I love JustFab. Good quality products at a reasonable price. "

Rep reply posted Sep-21-2017

A rep from JustFab, Daniel.M, has responded

“Hello Missy,

Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!

XO,

Daniel


No Avatar

Verified Customer
Rating 8/10
4/5
2017-09-20

Good shipping and price but money ugh

"Not sure what happened, but I paid through PayPal and figured my money was taken out immediately. But it wasn't until a week later when my account was negative "

Rep reply posted Sep-21-2017

A rep from JustFab, Daniel.M, has responded

“Hello Maranda,

Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

Best,

Daniel”


No Avatar

Verified Customer
Rating 8/10
4/5
2017-09-20

Size

"A couple of the things I ordered are a little too big, I hope they shrink after washing them."

Rep reply posted Sep-21-2017

A rep from JustFab, Daniel.M, has responded

“Hello Whitney,

Thanks for writing a review! Your comments regarding our products will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

Best,

Daniel”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-20

Never going to a shoe store again!!

"My shoes arrived earlier than expected. Every pair felt like they were custom made for my feet. Will be ordering again and soon!!"

Rep reply posted Sep-21-2017

A rep from JustFab, Daniel.M, has responded

“Hello Cherita,

Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

XO,

Daniel


No Avatar

Verified Customer
Rating 8/10
4/5
2017-09-20

You'll look JustFab!

"Very happy with Just Fab!!"

Rep reply posted Sep-21-2017

A rep from JustFab, Daniel.M, has responded

“Hello Grace,

Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

XO,

Daniel


No Avatar

Verified Customer
Rating 4/10
2/5
2017-09-20

Full order?

"Some items didn't ship, which would have been fine , but I never got a follow up email telling me when I would receive the rest. "

Rep reply posted Sep-21-2017

A rep from JustFab, Daniel.M, has responded

“Hello Tracey,

Thanks for writing a review! Your comments regarding our service will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

Best,

Daniel”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-09-20

Absolutely Ridiculous

"Nothing was in stock although it said it was and they didn't even bother to let me know that my items were not going to be restocked until I called 3 weeks after my order was placed and I asked them to just cancel my order. Absolutely ridiculous. :("

Rep reply posted Sep-21-2017

A rep from JustFab, Daniel.M, has responded

“Hello Melissa,

We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.

Best,

Daniel


CharlesCadogan Sr's Avatar

Verified Customer
Rating 10/10
5/5
2017-09-20

EXCELLENT

"I was FULLY satisfied by the price and the product. HIGHLY recommend my family and friends to shop at JustFab;"

Rep reply posted Sep-21-2017

A rep from JustFab, Daniel.M, has responded

“Hello Charles,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

XO,

Daniel


No Avatar

Verified Customer
Rating 6/10
3/5
2017-09-20

Okay

"The shoes look Better on the site
"

Rep reply posted Sep-21-2017

A rep from JustFab, Daniel.M, has responded

“Hello Yvonne,

Thanks for writing a review! Your comments regarding our products will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

Best,

Daniel”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-09-20

I ordered a bag and after 10 days it hasn't been shipped,

"Hmmm poor customer service "

Rep reply posted Sep-21-2017

A rep from JustFab, Daniel.M, has responded

“Hello Tonii,

We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.

Best,

Daniel


No Avatar

Verified Customer
Rating 2/10
1/5
2017-09-20

Terrible

"They take way to long to deliver and send the package also haven’t received it yet so it might’ve gotten lost in the mail. Overall, it shouldn’t take over 14 days to get the package. "

Rep reply posted Sep-21-2017

A rep from JustFab, Daniel.M, has responded

“Hello Melissa,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member services will be in touch within 48 hours.

Best,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-20

Love Just Fab.

"My four new pair of boots are awesome."

Rep reply posted Sep-21-2017

A rep from JustFab, Daniel.M, has responded

“Hello Peter,

Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

XO,

Daniel


No Avatar

Verified Customer
Rating 2/10
1/5
2017-09-20

Needs Improvement

"I'm not satisfied with my most recent purchases. One order i had 2 pairs of boots that did not fit, i had to return them. I have still not seen a credit back and its been almost 2 weeks. The new order to replace the wrong order took almost 7 days to just ship, and took almost 2 weeks to get here. "

Rep reply posted Sep-21-2017

A rep from JustFab, Daniel.M, has responded

“Hello Joann,

We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.

Best,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-20

Excellent

"My experience was professional, and to the point, friendly, and fast everything was on time.. overall, a good exprience"

Rep reply posted Sep-21-2017

A rep from JustFab, Daniel.M, has responded

“Hello Celestine,

It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

XO,

Daniel


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