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Stores > L'Occitane
  • L'Occitane

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    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
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    • option not available Money Order
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    • option not available Wire Transfer
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    Shipping options

    • option not available UPS Ground
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    • option not available Priority Next Day
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    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
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    Online Ordering

    • option not available Online Ordering
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    • option not available Secure Order Processing
    • option not available Require User Registration
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    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review L'Occitane by clicking a star below.
Rating 10/10
5/5
2017-06-24

L'Occitane Review should be named after one of thei Product Lines: DIVINE !!!

"Excellent products. Excellent and timely delivery.
Customer Service is The Best of Any Deptartment Store, Product or Boutique,. EVERYTIME!
"



Rating 10/10
5/5
2017-01-06

Good

"Good, as always, love their products."


Rating 8/10
4/5
2015-08-18

"Totally good quality. It's really a great place to make an order
Everyone is very nice and very helpful.
I would recommend anyone to this company.
"


Rating 10/10
5/5
2015-01-26

"Shipping is always free and super fast, and my orders have always been 100% correct. Yes, they're expensive, but the products last a long time and work well.

Love the Divine collection and shea hand creams. I'm about to turn 29 and was last week was mistaken by two people in two different stores for an 18-year-old. The products I've been using have definitely played *some* part in that!
"


Rating 2/10
1/5
2014-12-04

"1 Star for sure!!!!! If only there's 0 start
I ordered some L'Occitane hand cream, and received confirmation email with order number before I went to sleep two days ago. The next day when I checked my order in my order history, it was gone, and nothing was there. I heard that this retailer often cancel customers' orders without any notice. Very disappointing experience.

I also tried to contact them via email, and got auto-reply telling me to wait for response within 24-48 hours. So far(at least after 36 hours), not seeing any response yet.
"


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Verified Customer
Rating 10/10
5/5
2014-09-25

"They were very prompt in responding and made suggestions regarding the products. We love L'Occitane and appreciate the chance to purchase the product for our small B&B."


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Verified Customer
Rating 10/10
5/5
2014-09-22

"Great products. Great Service."


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Verified Customer
Rating 10/10
5/5
2014-09-19

"Good service and fast delivery."


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Verified Customer
Rating 10/10
5/5
2014-09-17

"Was very pleased with the service. "


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Verified Customer
Rating 10/10
5/5
2014-09-17

"I always receive my order within a day or two depending on what time/day I ordered. Very pleased with service..."


Tewdric's Avatar

Verified Customer
Rating 10/10
5/5
2014-09-15

"They always shipped my order very fast. i have been purchasing skin care products, perfumes and body care items from them since 2007. They always packed my orders properly. Any time, I needed to contact their CS, they were always extremely helpful and solved the problems quickly. I love their products , they always pampered my skin very well and also love the authentic aromas, they smell and feel so natural , especially the lavender bath gel , it is my favourite. "


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Verified Customer
Rating 10/10
5/5
2014-09-15

"I have been using L'Occitane for over 10 years and i have never been disappointed. I have also introduced a bundle of friends and they are now clients of L'Occitane. Thank you L'Occitane for making a difference in family's lives around the world specially in Africa!!!"


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Verified Customer
Rating 10/10
5/5
2014-09-14

"Arrived quickly and was sealed properly.
Exactly what I wanted.
Thank you
"


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Verified Customer
Rating 10/10
5/5
2014-09-14

"Order was shipped quickly."


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Verified Customer
Rating 10/10
5/5
2014-09-13

"Very easy to place an order. Arrived in record time."


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