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Stores > Lens.com
  • Lens.com Lens.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      63353
    •  
    • BUSINESS HOURS
      Mon to Fri (7:00 AM to 9:00 PM CST)Sat (8:00 AM to 4:00 PM CST)
      GENERAL PHONE
      1-800 LENS.COM (536-7266)
      FAX
      1-573-754-5200
    • SUPPORT EMAIL
      Service@Lens.com
      SUPPORT PHONE
      1-800 LENS.COM (536-7266)

    Payment options

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    • checkmark icon American Express
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    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.14/10 9.14/10
    Chance of future purchase: Rating 9.22/10 9.22/10
    Shipping & packaging: Rating 9.14/10 9.14/10
    Customer service: Rating 8.78/10 8.78/10
    Return/Replacement policy: Rating 8.72/10 8.72/10
Voice your opinion! Review Lens.com by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-06-20

Great service

"Arrived on time, good price"


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Verified Customer
Rating 4/10
2/5
2017-06-20

Bait and switch

"Ordered a a small qty to make sure lenses were correct. Went back to order more less than 10 days later and the price doubled!!!
Had to call to get the old price again so I am not impressed at all.

If I have to call and argue for a competitive price every time after initial order it does me no good.

Reminded me of dealing with AT&T on my internet service:(.

"


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Verified Customer
Rating 10/10
5/5
2017-06-20

Good service

"Great quick response and service"


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Verified Customer
Rating 10/10
5/5
2017-06-20

fast delivery fresh product

"i have ordered lenses online for years. lens.c has great pricing and fast service. also lenses have long expiration dates vs other etailers I've ordered from before."


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Verified Customer
Rating 10/10
5/5
2017-06-20

Simple enough

"Received my contacts well before the stated date and they are the correct ones."


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Verified Customer
Rating 10/10
5/5
2017-06-20

Great experience

"Great experience with lens.com on first order. Went with them since visiondirect was purchased by Walgreens and their site was uncooperative. Liked the quick shopping, no hassle system. Although, the lens case included could have been better quality"


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Verified Customer
Rating 10/10
5/5
2017-06-20

Flawless service

"Easy process. Took a pic of my lens prescription to go along with the order and 3 days later, contacts arrived. Great price, great service. Plan to be a repeat customer!"


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Verified Customer
Rating 10/10
5/5
2017-06-19

Great service

"Easy to order, contacts shipped quickly. Very pleased!"


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Verified Customer
Rating 10/10
5/5
2017-06-18

Delivered as promised

"All you can ask is that a company delivers as promised, and they did. They even confirmed my prescription promptly. Will use again."


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Verified Customer
Rating 10/10
5/5
2017-06-16

Amazing

"Shipping was great and fast and the contacts were exactly what I wanted!!
"


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Verified Customer
Rating 10/10
5/5
2017-06-16

More than expected!

"After seeing the prices and how low they were I was a little skeptical. When the contacts arrived and I tried the first pair on, they were more comfortable than the trial pair that I got from my eye doctor. I have found my new lens provider."


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Verified Customer
Rating 10/10
5/5
2017-06-16

new order

"this is the first time ordering from Lens.com. I was very pleased how easy it was and how fast I got my new contacts. I have not try them yet but the prescriptions matches what I needed. I will make another review when I have use the new ones. but first around I would use them again for the next order.
thanks
"


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Verified Customer
Rating 2/10
1/5
2017-06-16

Bad customer service

"I've been trying to return my contacts for 3 months. They don't answer emails and when I called they apologized and then said they would send a return label. Of course no label and when I email them, they ignore me again.

"


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Verified Customer
Rating 10/10
5/5
2017-06-16

GREAT SERVICE AND EVEN BETTER CONTACTS

"VERY QUICK SHIPPING, AND GREAT QUALITY FOR THE PRICE"


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Verified Customer
Rating 8/10
4/5
2017-06-16

Very Good

"All services delivered were what they claimed to be"


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