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"I don't even think this company is worth one star. Ordered something on 12/10/15, leaving two weeks for delivery and it never arrived. It was a special Christmas Eve present. When I called today (12/30) the representative said it was being sent back to Napa! Address was correct but she said FedEx has a new delivery system and that must of what caused the problem. No apologies or anything. Napa didn't even let me know it wasn't delivered. I will NEVER order from this place again. At least they are resending it but the whole gift is ruined as it was for Christmas Eve. Thanks for nothing Napa. I will stick to Amazon next time."
"We ordered a Butcher Paper Towel Holder on 3/1/15 for $109.00 . We received it yesterday 4/30/15 & are shocked at the shoddy quality. It was very loose & didn't stand straight, so my husband tightened it. Then we noticed that the tear off bar was installed upside down, so he had to take it apart and reassemble. The black paint is chipping off of the cast iron. I tried to call CS. After almost 15 minutes on hold, had to leave message. No call back yet!"
"I placed the order in December for over $2,000 of merchandise (Christmas gifts). I am now told that one of the items is now on back order until March and the other until February. Seems like NapaStyle is just interested in getting the order but not so interested in telling people up front when things will be back ordered or how long it will take to get them. Horrible!"
"Purchased a set of three (pricey) canisters from Napa Style and over the course of a year the tops have all broken off in my hands. Napa Style will not replace the tops, even at my cost, so the canisters are basically useless. I'm asking for my name to be removed from the catalog list, I am done shopping with them."
"I have purchased several items from NapaStyle over the past several years, usually without issue. In September, I placed two orders, one from their traditional site and a second through Barn Door. The magazine rack from Barn Door arrived without the necessary hardware to assemble it. When I called customer service, it linked back to NapaStyle; this was in mid-September. Customer service indicated they resend the hardware right away. While I was speaking with the customer service rep, I was viewing the product online and noted that the cost for the same item on NapaStyle's site was $20 less than the "discounted" Barn Door price I had paid. They were good enough to credit the difference. However, in mid-October I had still not received the hardware and contacted customer service again on 10-19. I was told they would check on the request and get back to me. Today is November 15th. I have not heard a word and I have not received the hardware to assemble my magazine rack. Additionally, the NapaStyle order I placed on 9-4 included a tomato press. I was notified the next day that the item was on back order and would ship on 9-21. On October 19th I received an email that the press would ship on 10-26. On 10-26 I received an email that it would ship on 11-02. Here we are on 11-15 and still nothing has arrived. Interestingly the item is still available on line and shows as in stock, but mine is still MIA. Not reliable, not responsive and at this point I have called their corporate office."
"The worst catalog/web order system I ever dealt with. Their products are very much embellished by pictures and words and way too overpriced. Unfortunately it took me several orders to learn how bad they really are. Forget about any recourse if you purchased on sale!! I ordered what was listed as "Olive Wood Chairs and Table from Italy" but there was no olive wood in sight (just formica type resembling olive wood) and it doesn't say made in Italy anywhere. If you hide something....it may be because it's not legit (maybe China made?) Another time I ordered some chocolate covered figs and they arrived all melted, I had to throw them away. Another time I did not receive my order and when I called a person answered and told me FedEx would investigate and if lost order would be re-shipped. When I called the second time 2 weeks later, a rude person answered saying it was too late to report a lost order and my previous call was never reported. Needless to say, I am done with them! I don't know if the founder Michael Chiarello is a good chef but when it comes to quality products, not even close. Does his food match the quality of his products? Just saying."
"This company is an internet-ordering disaster. I've had two bad experiences (should have learned from the first one, I guess). The first time, they accepted the order and then told me a week after the fact that the item was backordered. It was someone's birthday present, and it never arrived! The second time, the web site wouldn't give the "promised" free upgraded shipping, so I placed the order over the phone. (Everything seemed to be fine, no problems). I then get an email at the end of the day that tells me only a portion of the order was shipped, and that one item is backordered. Another botched gift for a family member, this time for Christmas. Buyer beware!!!"
"Received an incomplete order package, called the customer service several times, but there was never a person available. So I left several voice messages, but never got a call back. Worst service ever."
"I ordered a wine rack and a large piece of furniture (Intermezzo sideboard) in November 2010. I received the wall mount wine rack very quickly. For $120 it was rather disappointing but I didn't send it back. As of 3/10/11, I have not received the sideboard. The catalog says 8-10 weeks and I have called every two weeks and wrote emails inquiring about time of delivery and the process of delivery set up etc. My emails were never returned. The phone message that I left for the "furniture specialist" was never returned and the 3 times that I spoke to various customer service on the phone were slightly better than rude. Each time I was given a generic explanation as to why the shipment has not come in. Two weeks ago it was supposedly to bad weather in Ohio. I still have not yet received a phone call for delivery set up."
"Napa Style is quite clearly a mom-and-pop operation. Their web site provides inaccurate information on shipping, their fulfillment system does not sync with third-party order tracking, and I have literally left phone messages during business hours - still unreturned - for customer service. It's a shame that a cataloger with such nice items has such a poor business infrastructure. "
"We ordered Coverflex Silicone Lids from Napa Style - two sets, and they weren't cheap. The first time we used one, it ripped wide open, and the bowl we were putting it over was not that large. I contacted Napa Style, and there was no response.We also ordered globe lights. The glass is very thin on the lights, and very easy to break. While they are rated as outdoor lights, within a year, one of our strings no longer works.Their catalog is artfully done, but the quality of the products they sell is not that great."
"We ordered two painted Tuscan roof tiles. When received, my husband was a bit surprised that I'd purchased something so ugly. When I showed him the photos in both the NapaStyle catalog and on the website, we both agreed the product received was no where near the quality they had represented. Colors were much more bold and art quality was much worse. The co. refused to pay return shipping costs. In fact, they did not respond to my email, and, after 10 days, I called, and explained my situation. Without even seeing photos of the product I received, the customer srv. rep said, we do no agree that the product was misrepresented because you did receive "paintings on tile". Enough said. They have no intent of standing by their products nor much leeway in resolving customer complaints."