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Stores > Portable One, Inc.
  • Portable One, I Portable One, Inc. Elite Status
    • ADDRESS
      95376
    •  
    • BUSINESS HOURS
      8AM - 5PM (PST) MON-FRI
      GENERAL PHONE
      800-650-4006
      FAX
      925-924-0564
    • SUPPORT EMAIL
      support@portableone.com
      SUPPORT PHONE
      925-924-0558

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.61/10 6.61/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review Portable One, Inc. by clicking a star below.
Rating 10/10
5/5
2016-11-02

Excellent trade-in program

"I walked in last week to get a sense of how much i could get towards an iPad Mini, in exchange for a four-year old Dell laptop. After a bit of research i realized i couldn't find a better deal than here, at least for my particular model. The whole process was pretty transparent and i was able to get quite a bit of information about the value of used electronics from the helpful staff. A very welcoming experience."


Rating 10/10
5/5
2016-10-26

Excellent tech support response

"I brought in my Asus laptop for a memory and storage upgrade, after attempting to do it myself unsuccessfully. The tech support staff at P1 took care of replacing my aging HDD with a brand new 1TB SSD, as well as transferring all my file and operating system. Now my laptop runs twice as fast! I'll definitely be back here again!"


Rating 10/10
5/5
2016-10-19

Awesome people

"I moved back to California after several years in the East Coast, and remember these guys from way back when their store was still in Morgan Hill. New owner, new people, new location but the service is still great and reliable."


Rating 10/10
5/5
2016-10-13

A company to count on

"Found Portable One, Inc. couple months ago when everyone was out of the Appl cable... not Portable One, Inc. - in stock and ready to ship. Big help and I no longer go to those other sites. Portable One is a company I can count on."


Rating 10/10
5/5
2016-10-12

just a great place to shop

"I purchased my first MS Surface Pro 4 here and i have to say i was impressed by the friendly customer service, and savvy staff. One of the best places to shop for electronics here in the East Bay."


Rating 10/10
5/5
2016-10-05

Top-notch customer service

"I had a very good experience here. I just purchased an MSI Prestige laptop, and asked the store if it were possible to replace the HDD that comes with the laptop, with a 1TB SSD after purchase, and was told it wasn't a problem. I was able to pick up my new laptop the next morning with a brand new SSD and Windows 10 installed, and was able to get an external enclosure for the 1TB HDD.

Great job guys!
"


Rating 10/10
5/5
2016-09-28

Great first impression

"I ordered a smart cover for my iPad Air through their website and picked it up at their store. I can't remember the name of the person who helped me (not good with names), but i was very impressed by how professional he was. I had some questions about some of the devices they had on display, and it was refreshing not to be harassed into purchasing stuff i don't need, like it happens at department stores. This store deserves many future visits. I highly recommend it."


Rating 10/10
5/5
2016-09-21

top notch support

"I went to pick up my new Chromebook, and thought i'd bring in my older MacBook Pro as well, to replace the hard drive with a solid state drive. The tech i spoke to at P1 was very helpful and i was able to bring my Mac and get everything done in less time than it would have taken if i took my Mac to a nearby Apple store, and with no guarantee that all my data would be backed up.

Needless to say, I'm typing this review from my MacBook Pro with a brand new SSD!
"


Rating 10/10
5/5
2016-09-14

Very satisfied

"I've been a customer for a few years, up to my third and latest MacBook now. I recently decided to give the 12 inch Retina a try and i was lucky enough to find one in stock at P1 where Scott, the owner, gave me a good overview of this laptop, and recommended a number of accessories. The staff is always very professional and friendly, and never pushy. I'll definitely keep shopping here!"


Rating 10/10
5/5
2016-09-07

Great service, prompt response as always

"I recently ordered an MSI gaming PC from the website, and it was definitely a painless experience compared to what I'm used to. I also called in about an unrelated issue with my older MacBook Air, and wasn't really sure about the extent of support i could get without Apple Care. Fortunately it turned out to be nothing that couldn't be fixed with a system restore, and the staff at P1 helped me within a very reasonable amount of time."


Rating 10/10
5/5
2016-08-31

outstanding customer service

"As a long time customer i hardly ever had anything to complain about when it comes to customer service. These guys are excellent, local and ready to provide outstanding support. "


Rating 10/10
5/5
2016-08-24

Competent and curteous

"I had a wonderful experience shopping here for a Surface Book laptop. This is not a huge department store, and there is a very familiar atmosphere you just don't get somewhere else. The person who helped me was very professional and smart, and i'm very happy with my purchase!

"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-08-20

Excellent service

"IPAD Pro 9.7 received in brand new packaging. Price was lower at Portable One than the Apple site, for the same product. Sent by Fed Ex with need for a signature upon a fast delivery. I would buy from them again."


Rating 10/10
5/5
2016-08-17

A very good experience

"I have brought in my older Asus laptop after seeing a promotion on their website some time ago about a trade-in program, to see if i could get a new one. My older one was still in pretty good conditions (i take care of my things), and i was able to get a little bit towards my new laptop, which i didn't expect, as i purchased my old one almost six years ago with Windows 7 on it.

The person who helped me was very easy to talk to, and talked me through the whole process. Very happy with the whole experience!
"


Rating 10/10
5/5
2016-08-11

Fast, Efficient, and Excellent Service

"Very impressed with the repair service I received from Portable One. I took a Toshiba All-In-One computer to them that was having display issues and they repaired it within a couple of days. The specific unit I brought them is no longer made, so I was worried about whether or not they would be able to source the parts, but they had no problem doing so and even provided me with the old (malfunctioning) part. I had previously sent this unit to Toshiba for a repair, and they charged me over $100 for diagnostics, without actually performing a repair. (they claim they couldn't find a problem) The unit is functioning perfectly since sending it to Portable One, and the process was fast, easy, and thorough. I'll be sending more business their way."


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