The I 8:17 laptop is as described. Oooh-able 17" glossy display, Intel Turbo Memory for fast app launch...very nice.

This review was modified by its author, engine411, on 1/3/09 4:28 PM.

Ordered a Sager laptop from this site after seeing how highly rated they were on reseller ratings. I was not disappointed. Within 15 minutes they had phoned both the person I was purchasing the laptop for and myself to thank me for my purchase and to ask if there was anything else they could do for me.  
They also wanted to make sure that I understood what I was getting into by purchasing a system without an operating system as other users have had issues with that.  
E-mails were returned promptly and all questions answered.  
 
Laptop arrived by ups ground a day before scheduled and was just as described. It came in a package roughly 24"X18"X8" and weighing roughly 12 pounds. Included in the box was the laptop, the basic carrying case that I purchased along with the laptop (it is black and has two zipper pockets one larger that the laptop goes into and the smaller which you can place accessories, in bubble wrap was the battery (the battery fits snug into the laptop and sticks out only a little which is encouraging. I have yet to test the battery life, typical laptop batteries allow 1-2 hrs run time), two CD's (Cyberlink powerDVD suite with cd key, and Driver disk), The driver disk contains a index.html page that the user may view and install drivers, this enables the user to be very minimalistic if they only wish to install certain things instead of having the laptop preloaded with garbage. The only concern I had here was that there be a better description of the different drivers. The fingerprint software is nice, there is also face recognition software that I have played with a little bit. It seems that you can set it up to randomly check or check every time for a face match to make sure it is you using the laptop. There is the ability to set up as many users as you desire for both fingerprint software and the face recognition software. There is also a program that allows for encryption of files for protection of your data.  
 
As my first Sager notebook I was impressed with the spec's and am even more impressed with its performance. I did not get the top of the line model yet it still performs spectacularly with graphics and gaming.  
Donald e-mailed me asking how I liked the laptop after I received it and again asked if there was anything he could do for me.  
This company goes above and beyond the normal company to ensure that you have a smooth buying experience and you know what you are getting into.  
 
On another note the laptop I purchased was discounted shortly after I purchased it. I did not receive any correspondence from Donald offering a refund of the difference (120 bucks) nor have I asked yet, but I plan to.  
 
update: I did receive correspondence from Donald after I posted this review thanking me for the review but also updating me on the price. The lower price had a different configuration but the same link on the website. It had one step down on the processor than it had previously so that is why the price was cheaper.

This review was modified by its author, paroxysmal, on 1/3/09 6:10 PM.

These guys are great! Lots of TLC - great communication. Lots of options to choose from in your configuration. They check out exactly what you want & let you know how long it will be to custom-build your laptop / test it out. Shipping was very fast - arrived a day early on 2-business day shipping!!!  
Price was competitive  
I highly recommend them to anyone looking for a gaming laptop.  
Wil H.

I bought a Sager NP8660 from Donald and everything was just as promised. I had back and forth communication with PowerNotebooks.com from finalizing my order to my order confirmation and through the shipping process. I was able to track my order from door to door. Donald emailed me along the way. I would definitely do business with PowerNotebooks.com again and highly recommend you do too.

I had an excellent experience ordering a laptop. The website was very easy to navigate and use. After I placed the order, I received a phone call to verify my purchase. Donald was very nice to talk to. He even commented positively on my choice of hardware options. I was very impressed with the professionalism and personal touches by the staff. I received emails throughout the ordering and shipping process. I received my laptop on the date that was estimated. I am also very impressed with the quality and performance of this laptop. I would definitely purchase another laptop from them, no question.

Donald provided excellent customer service with my order.  
Order shipped several days before original estimated ship date.  
Excellent deal, I've already referred several friends to the site.

I am not sure where to begin except to say WOW! I was hesitant to do business with a small company online, but I am truly blown away by the service I received from PowerNotebooks.com. I ordered a high-end custom 'gaming' notebook and they worked with the manufacturer directly to make sure I could take next-day delivery direct from the factory. Yes, custom ordered, built and received in ~24 hours. And the price was way better than Dell/AlienWare, Asus, or any of the retail guys.  
 
Thanks PowerNotebooks.com for a great buying experience!

Very personal and courteous service in all aspect of the transaction from Donald Stratton.  
 
I was particularly impressed by the expeditious delivery service as promised by Donald.  
 
They will be my first choice for future business of this nature.  
 
RP  
Seattle, Washington

As many other reviewers have said, Powernotebooks is truly a fantastic company. I ordered my laptop on Dec. 8 and received it on the 16th. I called and spoke with Donald Stratton, who was very patient and a huge help. He saved me $100 and explained a number of other things I had questions about. There was never any pressure or sales pitch. He even stayed with me on the phone and guided me through the payment process to make sure everything went smoothly. When I finally received my computer, it was absolutely perfect and blazing fast right out of the box. There weren't dozens of useless trials and programs installed as is often the case. It only had what I asked for. I've only had it two weeks now, but I haven't had a single problem and don't expect to. Mr. Stratton even sent follow-up emails checking to make sure everything was working. The customer service I received is truly remarkable and I would absolutely recommend Powernotebooks to friends and family. My laptop was expensive in some sense, however, for the power, service, quality, and peace of mind there is no better value out there. I checked around for months before purchasing it, and many other retailers offered much lower spec systems for a higher price and terrible ratings. I plan on doing business with the folks at Powernotebooks for as long as they're around--which will hopefully be a long, long time.

Excellent product and excellent service. I was trying to acquire my computer in time for vacation and powernotebooks.com worked hard to not only help me choose the correct model but also to receive the notebook on time.They kept me informed of progress and sent a personal email upon reception to ascertain my satisfaction. Very professional.

Outstanding service. On time delivery. I ordered a Sager at Powernotebooks.com as a Xmas gift on Dec 12. A CSR called me to verify information and helped me out with some configurations. I know it was a hard time for on-time delivery but PN is doing a good job to make customers happy by expediting their processes.

I recently purchased a Sager laptop from PowerNotebooks.com and would strongly recommend this business to family, friends and anyone reading this review.  
 
As someone who has worked in the sales/service industry for almost 10 years, I would consider myself quite critical of the overall sales/purchasing experience. I am typically very skeptical of commission driven motives to up-sell unnecessary products/services and generally decide what I'm going to buy via personal research and do not consult a sales person.  
 
On this occasion though I did call and speak to Donald at PowerNotebooks prior to ordering my machine and was grateful I did. I hung up more confident in and educated about each of the components of my new laptop as well as excited about a price point roughly 10% less than what I had planned to spend - and this wasn't simply because they were running a sale I didn't know about.  
 
Donald spent over 40 minutes with me, learning about what I planned on using the laptop for and discussing every component from the HDD to the OS to the warranty. Donald actually suggested I downgrade some of the components I had previously selected and provided concrete reasons why the upgrade wouldn't be worth my money.  
 
I guess the best way to describe it was I felt Donald was on the level. I felt like I was consulting a knowledgeable friend about my purchase instead of talking to some used car dealer who was trying to make a quick buck and move to the next guy. Donald made some other great suggestions like a third party insurance plan for theft/accidental damage which I hadn't considered, and buying an extra power supply which has already made things more convenient as he suggested it would.  
 
After the money changed hands, I received a 'thank you' email, a shipping confirmation email with tracking information, and finally a follow up email once the laptop had been delivered asking how I liked the machine so far. A link to this review site was in one of the emails I received.  
 
This really was a great purchasing experience for me overall. The product is solid, the service was great and I am 100% sure I got the best price out there for what I bought - believe me, I put in a lot of research. Thanks again to Donald and PowerNotebooks.com!

After doing some internet research, I came across PowerNotebooks.com. They came highly recommended and now I know why. The customer service was great. Donald, the sales person I dealt with, was very responsive. He fielded a number of questions before I made my purchase and continued to be extremely helpful after I bought as well.  
 
Top quality. Great service. Fantastic communication and great product.

The Intel vPro Notebook I got from Power Notebooks is state of the art (maybe for quite a few years). I got WinXP on it with all the latest features like WiFi 5300AGN (!), Intel P8600 Power saver processor (adjustable performance/power savings), 1066MHz FSB, Port Replicator, low latency ram, 3Gb/s Sata II hd, 9 cell backup battery,10 numeric pad on keyboard, Very intelligent mousepad, and everything works perfect on MSI top of the line box with every feature. And with Intel vPro, it is a faultless system in a class by its own.  
 
With WinXP and WiFi 5300agn (VERY hard to find) combo, you may never have to pay for wireless Internet: lots (and lots) of range available and fast! So far, up and downloads sampled on wireless are incredible and most beat my 3Mb/s dsl at home!  
 
Power Notebooks not only had all the features no one else had, but it was near half the price of large name brands with only MOST of the same features (and Vista). Power Notebooks were only one of two custom builders I could find who had this box featured with XP as an option (without other critical options!).  
 
But I chose Power Notebooks for all the intangible qualities of a Custom Laptop Market Leader: total service, best options, lowest price, and high volume expertise. Just compare any box to this one, talk it over with Power Notebooks expert sales, and they will catch you up on any technology areas needed. Then look until your eyes bleed and I doubt you will find a better deal. All things considered, this combination of Power Notebooks and MSI vPro (PR621) box has no equals in my opinion. THANK YOU GREATLY POWER NOTEBOOKS!!  
 
Power Notebooks installed all the hardware and operating system: ready to rock at rock bottom comparable prices. So far it hasn’t missed a beat :-)  

I ordered a Sager NP9262 Gaming Laptop from PowerNotebooks.com in early December using their website. I was amazed when Donald Stratton from Power Notebooks called me within half an hour to confirm my order and make sure everything was okay. I received several emails from the company and from Donald personally as the order was processed and shipped.  
 
I've ordered dozens of items from numerous web based companies over the last several years, and never have I encountered personal customer service like this.  
 
The laptop and the convertible laptop bag arrived in perfect condition last week. Yesterday, Donald sent me a subsequent email to ask if I was happy with my new laptop and to tell me to call any time if I needed help with my laptop.  
 
I would be happy to do more business with PowerNotebooks.com. I've already recommended them to a friend and will recommend them to anyone looking for a laptop computer.