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Worst ever experience
"I placed an order, didn't hear a thing from PureFormulas. I tried calling them, and get to talk to no one. Then finally I get through to someone, they can't find out a thing... in the meantime, while on phone with them someone from Chicago calls me saying he received my order! Then I am told by PureFormulas that my order is being reshipped. Fine. Sounds good. Then... 10 minutes later I get a call... the stuff I ordered is not in stock! Come on!"
"Francisco from PureFormulas.com Customer Happiness Agent completely ignored all my questions. Francisco from PureFormulas.com Customer Happiness Agent failed to answer the same question about my international order, its export and any discounts. As I complained that Francisco from PureFormulas.com Customer Happiness Agent ignored to answer to any of my questions. However in his first email Francisco stated "We appreciate your business and the opportunity to serve you. We do offer international shipping! " and in his second email the same date Francisco stated "checked this away from the office and this product is not available for export". Such discrepancies confirm that Francisco is a liar with no integrity or profoundly incompetent. Disgusting inconsistent and contradictory service provided by PureFormulas.com customer service."
"I use Pure Formulas for my dog's treats and chews. I have checked many sites for best pricing and customer service, and by far, Pure Formulas is the best. How is it that Pure Formulas is so customer-focused while other sites are "meh"? Love and appreciate the free shipping, too. "
"I ordered a supplement from pureformulas.com on 12-15-15. I received it today, 12-17-15. This is very fast service. I am impressed with this company. It was a simple process to order on-line, and the supplement came in only 2 days! I got the supplement for a good price. I definitely recommend this company."
"Great company with free shipping! I've order from them a few times and no problems at all. "
"I just purchased over $100 of Standard Process supplements from another company because you were "Out of Stock" on the items that I needed, and have been out of for more than a few months. I had even requested to be e-mailed when these items were received for your stock. I have ordered from you before and was happy. Now, I am just frustrated with your web site."
"I have purchased from PureFormulas for quite some time. They have excellent products and ship very quickly. The reason I gave them 1 star is because of their horrible customer service. This is the first time I have had to return an item unopened and every time I call (so far - 10 times at different times of the day) the company I get a voice message stating they are busy and will call me back. I finally got a call from one of their representatives and was told they would send me an email "right away" with the necessary information for me to do so. That was 6:43pm the previous day and it is now 1:15pm the following. I have been on their website trying to use their return process with no luck and have had two emails from them thanking me for my request, but no information to return item. EXTREMELY FRUSTRATING!"
"Fast shipping and quality products. I'm on my second bottle of Pineal/Lyph by Nutri-West. I have suffered insomnia for many years and this is helping me sleep!! I also like the free samples of other products to try."
"Awesome! searching for supplements my doctor recommended and found PureFormulas with excellent bargains for quality products and easy ordering. Quick delivery and everything as promised. "
"WORST CUSTOMER SERVICE EVER. JUST CANCELLED A PERSONAL US$ 1,000.00 ORDER AFTER FOUR (4) PHONE CALLS.., BEING HUNG UP ON TWICE BY NICOLE.., ON HOLD FOR TEN (10) MINUTES AFTER ASKING TO SPEK TO A SUPERVISOR.., THEN TOLD.., "SORRY SHES BUSY." THIS GIRL NICOLE SHOULD BE CANNED ASAP> I CANCELLED MY ORDER AND GOING TO THE COMPITION>"
"Very rude and poor customer service on a defective / spoiled item they shipped me. Ended up just throwing the $20.00 item away. A complete waste of both time and money. Would not deal with this company again. Use caution in purchasing from pureformulas. "
"Terrible customer service experience. They are quite condescending to their customers and instead of being helpful they tell you to call their 1-800 number not nearly up to par with either Amazon or Vitacost. I do not recommend anyone to ever use their services. Don't you dare ask me to call that number and tell me all the reasons I'm wrong. In this business, the customer is always, always right no matter what.Here's a copy of my experience: "So I liked the layout of the site as well as the ordering process but that is where the bucks tops. First I never received any emails after my first order confirmation email even though the site promised to send me a tracking number for my order. 10 Business days later I email the business only to receive the automated answer that I would have to wait until Monday morning prior to the business even offering any assistance in my case. Monday morning arrives and the business replies that my order should be here either the 17th or 18th of August. In my opinion their customer service is one of the worst, second to that of Walmart. I would not recommend this site to my friends or family because the business does not make you, the customer feel important or that their services are oriented towards that of a customer. I think I will stick with Amazon even though they charge more they actually resolve their customer services issues quickly and well done."PureFormulas replied by saying: "Thank you for taking a moment to rate and review our services, Ebony. We are sorry to hear that you are not satisfied with our customer service. There have been some difficulties with the tracking information emails not being sent out. We apologize for any inconvenience that caused you, our tech team is working on fixing that. We do see that you emailed us late one night and we had replied the very next morning, providing your tracking information as well as the scheduled delivery date that UPS provided. We believe in customer satisfaction and knowing that you are not happy compels us to make things right. Please contact our Customer Happiness Team at 1-800-383-6008 to let us know what we can do to make your online shopping experience more pleasant.""
"Every time I place a order with this company my Debit Card gets declined for some reason there are no problems with bank or card. They lock those funds for as many times as you try to get it processed Called there 800 number spoke with representive said she was not able to do anything about it. Find yourself another company to due business with......"
"I called Pure Formulas today because there was an item missing from my order when I received it.I spoke to a VERY RUDE NON CARING supervisor named Mary.I am taking my business to vitacost.com and would suggest you do the same. Rude people representing this company, they will no longer receive my business."
"I do not recommend this company for any purchases. I found them by searching Google while looking for vitamins. They had good pricing and the website looked nice so I gave them a shot. Bad choice. #1 I ordered health bars, packs of 15 and one of them showed up with only 12. #2 I ordered probiotics which require cooling during shipping and did not receive any. Their website showed advertisements for free 2 day shipping yet it still added a 2 day cooling charge of $24.99 to my cart. Since this was confusing I called their customer support and the lady kindly told me to remove the charge from my cart and ask for complimentary cooling in the comments before I checked out. I did this and sure enough no cooling was included. The ironic thing is at the top of their packing slip it included my comment! In addition I emailed email@example.com to confirm the cooling, no one responded. #3 I choose a freebie toothpaste at checkout, it was not included. #4 I called their customer support after receiving the shipment and the lady I spoke was not very friendly and would not take responsibility for the cooling issue, she offered to give my money back which I accepted however I am still waiting on the return shipping label so I can send the items back for refund. #4 I emailed their customer service the next morning explaining my experience and frustrations. 24 hours later no response. Bottom line, don't be fooled by their slick marketing website. I've seen no evidence this company actually cares about customer satisfaction. The true test of a company is how they respond when they've made a mistake and this company has failed. Buyer beware. "