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Poor web site
"No communication. After more than 4-5 weeks no answer from seller. I ask him a refund. He did not even reply. I won my cause with paypal and got the refund via paypal. DO NOT BUY. "
"I order some Tygon silver antimicrobial tubing on the 25th and just got it today, I will say that's pretty standard. People need to give this guy a break. It is a little unnerving he doesn't a phone # for first time buyers like me but hopefully he'll get he's business going eventually. I sent him an email and he replied the next day. I'm very happy with the product."
"Bought several watercooling items from website an paid by PAYPAL. Got one email 1 week after order was place indicating all items were in stock and apologizing for late response. No indication of ship date. Then NOTHING!. I've sent 4-5 more emails and still Crickets. This guy must be pulling a FrozenCPU move. He's collecting money from his website but not communicating or shipping. I's a shame. I have bought from him in the past and the level of gear and service was exceptional. Incidentally I ordered and received 3 different orders from Performance PC in the same time period.This is the status as of today 7-27-2015Order Status: Tracking: Order Date: 07/15/2015Order Number: Sidewinder_Computers_Order-#-118809"
"Awesome! Great support and seems to be the only company left out there that has great water cooling components. 10/10- Colby"
"Guys, if you have problems ordering stuff here just email Gary, he is most respective owner I've came across when I ordered just 2 custom tapped pump from him on his website. I think most people need to chill out cause what I think his shop is like a one man doing everything, sure he can be slow but once you email him, he will response respectively to you, even if you're a stuck-up person who's thinking that his just taking your money or whatever you're thinking of him. Sure I will shop at his store again in the future. I highly recommend it."
"Similar experience to other reviews. Got automated order confirmation, but nothing else. Seller has removed phone from contact options and doesn't responf to email inquiries. Don't expect this guy to ship on time or be responsive in any way. "
"Placed an order on about ~$200 worth of parts. I've placed many orders with sidewinders throughout the years. I emailed the owner of Sidewinder Computer Systems before placing the order because I had a few questions. He replied promptly in a professional manner. I received the parts today, Feb 23, 2015. Happy Customer! Signed,BigMyke"
"Can anyone tell me what to do when an online order hasn't delivered after I paid for the item 3 weeks ago? I purchased a water cooling pump on 11/28/2014. I have patiently waited for 2 weeks before trying to reach Sidewinder. No one pick up the phone calls and no one return the emails....."
"3 weeks from the time I order to the time a receive the order, and it was only 1 part! I have never done business with Sidewinder before and I will never do business with them again."
"I've purchased from Sidewinder Computer multiple times in the past, but they have gone AWOL and isn't the same great company as they used to be. I've been waiting for over a weekfor my order, and it still has not been shipped. All of my orders are in stock, and there should be no reason for a delay of this long. They have not replied to a single one of my email, and no one ever picks up their phone. There has been far too many times this year where customers complains for the exact reasons. Some has reported that Sidewinder has ignored them for as long as a month! They are completely unreliable anymore, and you're better off buying your watercooling parts elsewhere to save the headache. "
"Fast shipping, good service as usual!"
"I was very impressed by the quality of my product, and how quickly it was shipped. I was expecting no tracking number, but they have it. I am very pleased with this store and will definitely buy again. I highly recommend checking out this store."
"Was supposed to be thermal ADHESIVE, got thermal COMPOUND. uggg"
"Best price and perfect performance a year ago. Best price and perfect performance again this year. What more could any one ask for?"
"Fastest shipping and order processing I've ever experienced. Great prices. Great business. Awesome! I'm very impressed."