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Stores > SkyMall.com

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  • SkyMall.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1520 East Pima Street Phoenix, Arizona
    • Contact: CustomerService@SkyMall.com
    • Phone: n/a
    • Customer Support: 1-800-759-6255
    • Business Hours: 24/7
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.25/10 6.25/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 5.00/10 5.00/10
Rating 10/10
5/5
2015-05-13

"Great table! Some assembly required. Easy to read instructions and it was easy to put together. Although this item was backordered, it was well worth the wait. "



Rating 2/10
1/5
2015-05-13

"I ordered a $300 item 3 weeks ago and haven't seen any tracking number. Only an acknowledgment that SkyMall.com has my money. Contacted customer service twice with no response/ Last time I ever get anything from them. Ready to cancel the order if I don't hear from customer service today.

Dan Fahy
"


Rating 2/10
1/5
2015-05-12

"I ordered product April 12th 2015 and as of today may 12th 2015 a month later still have not received order. I contacted customer service multiply times took two weeks get resonse and they only said they contact the manufacturer to see when they would be getting product in. Of course I never did get an update. On May 6th I asked for a full refund . Haven't checked credit card statement as of yet. There better be refund. "


Rating 2/10
1/5
2015-05-12

"This place sucks....beware in ordering!! my item supposedly "


Rating 2/10
1/5
2015-05-11

"No confirmation of order. Customer service response - liars and have no clue what they are talking about. Deleted my account on me so I could not get in to see order. Absolutely unacceptable business practice. No phone number to call them and they would not call me.
Horrible service!!!!
"


Rating 2/10
1/5
2015-05-09

"Wow, what can I say. THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED! I ordered this over a month ago and still have not received it. I emailed multiple times, and finally received an reply after my 3rd attempt. I was told it was shipped on 4/30/15, but no tracking number. A day or so later I received a nother email stating it would ship in 1-2 weeks!? Which is it? All the emails seem to be automated, no signature or contact person. the 2 replies I received were very generic and didn't address any of my specific concerns. This was for my daughter's prom which is in one week. I stated that in all my emails that go back three weeks. They don't seem to care.

Funny thing is I received an automated email this morning to "review the product while it's still dress in my mind"! I HAVEN'T RECEIVED IT YET!!!

I've purchased from time to time from this company over the years but this will be my last order. I wonder if this is why Delta doesn't have their catalog on the planes anymore?
"


Rating 2/10
1/5
2015-05-07

"I ordered this product EONS AGO FOR MY WIFE BIRTHDAY! YOU have failed to give even basic customer service in your Apathetic approach to my order. A POX on you"


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Verified Customer
Rating 8/10
4/5
2015-05-05

"Marvelous experience eith Skymall. They have top notch products."


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Verified Customer
Rating 10/10
5/5
2015-05-04

"i like it good prices i woul have a cat named pickles "


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Verified Customer
Rating 4/10
2/5
2015-05-04

"I am a frequent and loyal shopper and didn't even get a special discount for Mother's Day. "


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Verified Customer
Rating 10/10
5/5
2015-05-03

"I really like Skymall. I hope you guys can find a way to keep the business going strong. "


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Verified Customer
Rating 10/10
5/5
2015-05-03

"sure, I DIDN'T RECEIVE 20% COUPON FOR SIGNING UP FOR THE NEWSLETTER."


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Verified Customer
Rating 10/10
5/5
2015-05-03

"Don't really know. First time user!








































"


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Verified Customer
Rating 8/10
4/5
2015-05-02

"really quick answer to my questions on shipping my order"


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Verified Customer
Rating 8/10
4/5
2015-05-02

"I like your products, and would probably buy more. But the ordering is complex! Kathy"


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