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Stores > Traffic Safety Store

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  • Traffic Safety Traffic Safety Store Elite Status
    • Address: 1247 Wright's Lane, Unit E
    • Contact: info@trafficsafetystore.com
    • Phone: (800) 429-9030
    • Customer Support: (610) 701-0844
    • Business Hours: 8:00AM - 5:00PM EST
    • Fax: (610) 701-9369

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.75/10 7.75/10
    Chance of future purchase: Rating 8.50/10 8.50/10
    Shipping & packaging: Rating 7.78/10 7.78/10
    Customer service: Rating 8.75/10 8.75/10
    Return/Replacement policy: 0.00/10

2,476 Customer Reviews

No Avatar

Verified Customer
Rating 4/10
2/5
2016-06-27

Velcro instead of zipper

"My first order came without a zipper in front, do I had to order another one. All the vests say they come with zippers and mine came with velcro in the front."


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Verified Customer
Rating 10/10
5/5
2016-06-27

"Traffic cones were delivered on time and in excellent condition. Carrying around collapsible cones in their own case take up minimum space in the trunk. They are very useful for traffic warning and safety. At night the lights provide an additional measure of safety."


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Verified Customer
Rating 10/10
5/5
2016-06-27

Quick Turnaround

"I got a very quick Turnaround."


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Verified Customer
Rating 8/10
4/5
2016-06-27

Great customer service!

"When the initial order was placed, it had said it would ship the next day. It took 2-3 more days to ship, but I did not expect it to ship that quickly in the first place.

Customer service was very helpful, quick response, and easy to communicate with. I noticed the live chat on your website and of all my questions were answered plus some extra advice regarding returns.

Thank you!
"

Rep reply posted Jun-27-2016

A rep from Traffic Safety Store, WSnook, has responded

“Dear valerie-37628,

Thank you again for your order of four 18" traffic cones. We appreciate your business.

Since we take customer satisfaction very seriously, when I saw your 4 out of 5 star review and read your comments, I was extremely distressed, so I pulled up your order.

Your order was placed 6:59 PM Eastern Time on Friday, June 17th. Unfortunately, we close at 6:00 PM Eastern Time so we were not open to process your order until Monday morning, June 20th. I just tracked your cones and see that they did ship from our Sparks, NV distribution center on Monday the 20th, and that they delivered on Wednesday, June 22nd.

I am sorry that our website did not indicate that we were already closed for the day when you placed your order on that Friday evening. Rest assured, we're working with our IT department to see how we can do that.

Thank you for letting us know what happened and please do not hesitate to contact me if you have any other questions or concerns.

Sincerely yours,
Will Snook
President
TrafficSafetyStore.com”


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Verified Customer
Rating 10/10
5/5
2016-06-24

"I ordered online and was very pleased with the time of delivery.
"


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Verified Customer
Rating 10/10
5/5
2016-06-24

best cones ever

"Ordered up 4 cones for my food booth and they are exactly what i wanted"


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Verified Customer
Rating 10/10
5/5
2016-06-23

Fast and friendly

"Excellent service and products!"


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Verified Customer
Rating 10/10
5/5
2016-06-23

Excellent Service

"Just want the doctor ordered"


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Verified Customer
Rating 10/10
5/5
2016-06-23

Thanks from Tampa

"Ordered online. Product descriptions were clear and easy to understand. My order shipped on the same day it was ordered. I have the product in house and ready when my project begins. Excellent service, fair pricing, and great product! Thanks!"


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Verified Customer
Rating 10/10
5/5
2016-06-23

Great customer service!

"From the communications of the order received, packed, and shipped. Received the package in the timeframe originally provided. Thanks!"


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Verified Customer
Rating 10/10
5/5
2016-06-22

Satisfied !!!

"Quick delivery and great product!"


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Verified Customer
Rating 8/10
4/5
2016-06-22

What I paid for

"Everything went well, except, I paid for two day express delivery. I completed the order before 12:00 PM MST, hoping I would have them by Friday, so I had them for my crew on Sunday night. They arrived on Monday."

Rep reply posted Jun-22-2016

A rep from Traffic Safety Store, WSnook, has responded

“Dear jamesa-
Thank you again for your order of six LED Slim-Line Marshalling Wands. We appreciate your business.
Since we are fanatics about customer service, when I saw your 4 out of 5 star review and read your comments, I was extremely distressed, so I pulled up your order.
Your order was placed 5:25 PM Eastern Time on Wednesday, June 15th. Since we do have so many west coast customers, especially since we opened a distribution center in Sparks, Nevada, our customer service representatives (CSR) work until 6:00 PM, so they were able to process your order and get it over to Sparks, NV before we closed for the day. The problem is that that is after the 2:00 Pacific Time ‘cut-off’ our warehouse has for UPS small package shipping (which is what your UPS 2nd Day Air package is considered). The fact that the website did not make that clear and that our CSR didn’t call you in 100% our fault and we are working to correct it.
Please note that I have already gone in and refunded the $27.69 that you were charged for the UPS 2nd Day Air shipping that you paid for.
Had we known that these were critical for your job on Sunday night we could have upgraded these and gotten them to you on Friday or Saturday.
I am very sorry that we did not give you the normal ‘5-star’ experience that we strive for and we investigate ways to handle the time difference between our two locations.
Thank you for letting us know what happened and please do not hesitate to contact me if you have any other questions or concerns.
Sincerely yours,
Will Snook
President


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Verified Customer
Rating 10/10
5/5
2016-06-21

They did awesome!

"I even messed up my order, they caught my error, called my to confirm what I messed up and corrected it. It was a great experience!"


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Verified Customer
Rating 10/10
5/5
2016-06-21

Perfect for my Reserved Parking Spaces!!

"Such a classy and easy way to designate my store's reserved parking spaces. We can easily bring them in at night and they look classy by day! So glad you were able to put my store name on them. Website was easy, delivery was prompt and the communication was seamless. Thanks!!!"


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Verified Customer
Rating 10/10
5/5
2016-06-21

Perfect

"Excellent quality, Fast shipping We will be buying from them again. "


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