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Stores > US Appliance
  • US Appliance US Appliance Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      48326
    •  
    • BUSINESS HOURS
      Phone Hours: 8:00 am - 6:00pm EST Mon - Fri Get a live person! No recordings during 8-6 M-F hours
      GENERAL PHONE
      877-628-9913
      FAX
      248-364-0701
    • SUPPORT EMAIL
      sales@us-appliance.com
      SUPPORT PHONE
      877-628-9913

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.91/10 8.91/10
    Chance of future purchase: Rating 7.67/10 7.67/10
    Shipping & packaging: Rating 7.68/10 7.68/10
    Customer service: Rating 7.69/10 7.69/10
    Return/Replacement policy: Rating 6.94/10 6.94/10
Voice your opinion! Review US Appliance by clicking a star below.
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Verified Customer
Rating 8/10
4/5
2017-09-01

great experince

"the people I worked with were nice and knew their job."


Allie Kat's Avatar

Verified Customer
Rating 10/10
5/5
2017-09-01

Thumbs-Up Experience

"Ordering was quick and easy, even with a "chat" technical question about the appliance (36" range). Delivery notification by email, followed up with a phone call from US Appliance as to what to expect. Delivery process was smooth and and timely. Would definitely shop US Appliance again for this type of purchase."


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Verified Customer
Rating 10/10
5/5
2017-09-01

Excellent service

"Very easy website to navigate. Delivery went very smoothly. "


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Verified Customer
Rating 10/10
5/5
2017-08-31

Double ovens

"Great! Ovens arrived ship shape and in the expected time. FedEx driver inspected his delivery and left when he was satisfied that all was ok."


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Verified Customer
Rating 10/10
5/5
2017-08-31

Exactly as listed

"Was hesitant to buy a microwave online but was very please. The unit was exactly as expected and arrived in perfect condition. Will buy from US Appliance again."


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Verified Customer
Rating 10/10
5/5
2017-08-31

Awesome experience

"Highly recommend US appliance to everyone. Awesome experience, quick delivery! Very satisfied customers, twice!"


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Verified Customer
Rating 10/10
5/5
2017-08-31

They Solved An Insurmountable Problem!

"I had very specific size limitations on purchasing a new stack washer and dryer, and after much searching, the CSR was able to find a Bosch dual unit that would fit into my limited space! The units were shipped out promptly and arrived with no damage. They're being put to good use, and we're still having fun figuring out all the settings. The best part of the deal is - the dryer does not have to be vented! Still don't understand it, but if we clean the heating element periodically, we find traces of lint. Amazing!!!"


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Verified Customer
Rating 10/10
5/5
2017-08-31

Skip the big retailers and go USappliance

"Fast secure shipping, all items arrived safe and sound, just as described on their website. Go to the big retailers to check it out in person then order from US APPLIANCE."


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Verified Customer
Rating 10/10
5/5
2017-08-31

On Time and Perfect Condition

"I have nothing to say except A++!"


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Verified Customer
Rating 10/10
5/5
2017-08-31

Everything just as they said.

"Stuff shipped and worked just as they said. Prices beat the big boys."


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Verified Customer
Rating 10/10
5/5
2017-08-31

Good

"Shipping as predicted,Item arrived in perfect shape...will buy from again."


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Verified Customer
Rating 10/10
5/5
2017-08-31

Excellent!

"No fuss, no muss. Rapid delivery and no problems. Good purchase, better price than anyone, and a nice appliance."


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Verified Customer
Rating 10/10
5/5
2017-08-31

Excellent service!

"Great service, quick shipping I'm very satisfied."


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Verified Customer
Rating 2/10
1/5
2017-08-09

Not allowed to inspect before signing for delivery of dishwasher

"US Appliance calls you to inspect your appliance before signing for it. The delivery person refused to let me do that. US Appliance should insure their contracted freight companies know the US Appliance rules. As it turned out, the delivered dishwasher had been damaged during shipping, but the damage was only visible inside the dishwasher. It had obviously been dropped while in the box on its upper front corner. The dishwasher had hidden damage as well which required 5 appliance repairmen visits over a 2 month period, and I'm still not sure it's really fixed. This wasted a lot of my time. We had also recently ordered a washing machine from US Appliance that had 2 shallow dents in the bottom of the front panel. Not that big of a problem, but given the dishwasher damage, I will definitely not order anything else from US Appliance, since their shipping can't be trusted."


Rating 2/10
1/5
2017-08-02

HORRIBLE CUSTOMER SERVICE

"I was in need of kitchen appliances set checked on their website it showed items was in stock ready to ship and would be delivered in 5 to 7 business days. And I called them over the phone to make sure if everything is accurate in terms if delivery date and such and she double checked with warehouse and confirm that items were in stock and ready to ship. So I went ahead and place the order July 19th. I called them today August 2nd and they told me they are out of stick for range and they may get it in 10 days and such. This is just redicilious . The set was one of my customer who is trying to sell his house. His because of this company everything delayed for 2 weeks. Never buy anythin6from them. They have very horrible customer service. They never try to help you out.
HORRIBLE EXPERIENCE
"


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