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"Paid for a phone not even activated when it arrived and they give you a hard time after you paid for the phone "
Wilder Ave. On BayCity Mi
"I had bought a cell phone 3 days ago for $237.00 and was unhappy with the cell. Went back in 3 days later to pay $35. Restock fee! And $90.00 more to upgrade. And 1 worker was dumb and had no clue about anything was going on in the Wilder location. Then his co-worker teamed up with him. On me. I felt very disappointed. And left. Upset! They were Extremely. Not Caring to help me! I showed him I had. 700.00 on me. so he knew I was Serious! He Was Still Very ignorant to me! ! I am so Discussed !! With wilder and Euclid Ave Services!!.. And their behavior!! that I left the store. And they Shut down my prepaid cell. No calls or Texts were able to go Through. Not even the Web! WoW"** I Hate That Store! With Passion Now** In Freaking Believe Able!!"
More Than Happy!
"Having nearly every carrier in my area at some point, I can say without a doubt that Verizon is the best carrier by far. Best service, best customer service and awesome tech support."
Loyalty Means Nothing to Them
"I've been with Verizon Wireless for 11 years. Paying a bill I hit the wrong button and paid the full amount. I'm on a share plan so we divide it. I was told a reversal would be put in, which could take 3-5 business days, and someone would follow up with me on the status of it.No one ever did, no call, no email, it smoke signal. I had to call, and I was getting the run around being transferred multiple times, then to a do you want to purchase automated system instead of someone telling me the reversal was denied. There should be a confirm yout amount option when calling in a payment even if it's REOCCURRING payment. So because that amount was owed they basically said it's there's, share plan or not try to get it from the person on the plan to pay me. I was mad because I had to leave my job to take care of my mom who had heart surgery so my income is really tight.I really feel some way about all of this. I pay on time, I've been a loyal customer for 11 years and the way I was treated and the lack of communication really has me ready to look for a different cell phone company. I am not happy."
Verizon Wireless store at 2608 East Stone Drive Kingsport, Tennessee 37660
"The first words out of the mouth of the service representative was about another customer. Calling him (the customer) The Jerry Springer Show! I was there to buy a new I phone for my wife and add unlimited data to our hotspot. The service representative (Male) was too cocky and wired up to help us. It was not not what I wanted to purchase but what he wanted us to have. He would not let me talk, even telling me to quite talking so he could talk. However he got one thing correct ,he knew when we were done talking and were leaving the store.I have been a Verizon Wireless customer for many years. I always considered Verizon Wireless the best. Another Carrier could not convince me to leave with any offer. But it appears service is failing big time. Sure it will take awhile to phase them out wisely, but it has to be done. Billy Dishner "
"Go in the store, takes about three minutes to get waited on, (which is usually fast) told them it was set back to pick up tonight thinking it should be all ready to go when I get into the store and then told. It's not in inventory after 20 minutes still no screen protector. I left, Verizion truly needs to think about customer service. By the way did I mention the phone is two weeks old and been in the store a total of three times not including today. Very disappointed!"
Bad internet service. Lied about unlimited data.
"My wife and I have 2 smart phones and the home fuzion installed router service from Verizon for 5+ years. Verizon made us angry in the past and we switched the phones to US cellular but kept the home fuzion from Verizon because our home is in the country side with very limited ISP options. We paid close to 150$ a month for many years for 30GB month plan...very expensive. Recently when Verizon resurrected unlimited data I was convinced by a Verizon rep to switch the phones back all under one plan. I was weary and looked at the fine print on what unlimited data meant and I saw they would throttle hot spots and tethering to 3g after 10GB of data. I was told the home fuzion wasn't a hotspot, it was installed and not mobile and excluded from that policy so I went ahead and signed up, traded the phones in and now am locked in for 2 years (or pay 1300$ to get out of the equipment fees early.) They now say the home fuzion is a hot spot, so my home internet is only 10GB and then it gets throttled to about 550kbps speeds. The service is terrible on my home fuzion wifi now on the unlimited data plan. It's really difficult to get anything done when I have to remote in to work through this connection. I did the math and If i downloaded constantly at 550kbs speeds I would get 160GB a month which is much more then I used to have...however the speed is so slow my family can't use it at the same time when we are all awake…I mean who downloads constantly 24/7 for a month? Verizon unlimited data plan on home fuzion is a one user at a time experience. If I would have known they would throttle my home fuzion installed ISP service I would have went with Frontier DSL and Google Fi project. Right now I'm just waiting 2 years so I can say goodbye to Verizon forever! We have given so much hard earned money to this corporation for many years...I can't believe they are treating us like this... Customer service is unhelpful and they just want us to pay for a metered data plan. I don't understand why Verizon is pretending to be an ISP with this installed home fuzion service, but doesn't want to actually provide decent internet service. I'm waiting to see if any class action lawsuits come out of this. 1 year and 10 months until I never have to deal with Verizon again!"
"I **** hate Verizon honestly this complany is pure **** and everyone working for this **** company are **** ****. Don't waste your money or time the wifi **** **** ****. If I could get a negative **** rating I would I hate you guys "
"They say you get unlimited 4g data. After 2 weeks of use the 4g drops to 3G. Liars!"
"customer service is non existent. cost is above competition . i am dropping them"
Kudos to Brian Chapman at Tarboro, NC Verizon store
"Brian Chapman was helping out at the Clayton NC Verizon store last week. He worked with my daughter and I for 2.5 hours to resolve a problem (self inflicted) that would have cost my daughter over $400.00. Brian was able to work his magic to give my daughter more data without raising her rate and wipe out over $400.00 in charges. Oh, and by the way, he made nothing for his time...he made sure that the person who initiated the contract retained their commission. Way to go Brian."
"I recently purchased a phone from this Verizon store. I specifically told the representative that I needed a phone that would work with my new Mazda's onboard Bluetooth as my older phone would not connect properly. I was pressured to purchase a phone different from the one I had chosen prior to coming to the Verizon store. The salesman attempted unsuccessfully to connect my phone to my car's Bluetooth and said it was a problem Mazda would have to fix. After many long distant appointments and lengthy phone calls it was determined that the Motorola phone the salesman insisted was the one I needed was not compatible with Mazda's Bluetooth software. After many phone conversations the Verizon, they finally admitted that it would have been very easy for the salesman to check the compatible but failed to do his job. By the time I discovered the problem, my 14 day window for return had lapsed. Verizon now refuses to do anything to make this right. If you go into this Verizon store, go with the attitude of going into a used car dealership. Buyer beware."
"This is not about the service at the Verizon store, where the guys are helpful. Living in the Adirondacks, I was told Verizon is the way to go for reception. After two months I have had the most worthless service from the company whose customer service reps overseas have twice promised to rectify a)my cellphone which would not make calls-solved after almost two hours at the local centre where the guy had to wait for the overseas call centre who really didnt get anything right, not even changing my password which was one of the requests. The simcard was changed b) shortly afterward my wife spoke to the overseas call centre(once before kept on hold for over an hour) re: my phones wi-fi suddenly not working, and again about my password not working whether online or elsewhere. More promises, including refund of the data portion of the bill. What a joke, nothing as usual. Im leaving them asap."
As a 17 years customer, what I got from Verizon is disappointing...
"It is my experience on 12/26/16 in Verizon Wireless Store at 2141 86th Street, Brooklyn, NY. I am a 17 years customer with Verizon Wireless. I'll join my husband family plan in another carrier so I'll close my Verizon account. On 12/26, the new carrier need my Verizon account and pin #. I didn't have the info on hand so I just walked to the Verizon store (on the same block). I asked a customer representative who is about 30 years old white man with eyeglasses. When he knew I close my account, his face turned very ugly & nasty immediately. I told him I've been with Verizon for 17 years and my reason to close account. He's so rude and yelled, "WHY don't you bring your husband here?....... That is ridiculous to change to T-Mxxxxx.........." He threw my ID back roughly on the table and yelled again, "Your husband has to see me!" He gave me a really hard time and didn't offer any help! I left the store right away and I got my info by calling 611. What a shame! After as a 17-years customer with Verizon Wireless, the last thing Verizon left me are rudeness, disrespectful and insulting."
Worst place ever
"Went into this store on the 2nd of October, first I was told that I was to pay a $250.00 deposit and I let the guy (Boston) know that I would have to wait. He told me that he could do it for $150 and I said fine because the other $100 was for my preemie daughters diaper money. He ran the card for the full $250 and then told me I would get a refund check within 3 days. Today is 12/12/16 and still no refund! I am pissed, in October I ran out of diapers for my daughter and I will be running out of diapers again if I can not place the order for my daughters diapers. I have been told on numerous occasions that my money is on the way and it never arrives! I am ready to move to another carrier. The bill for my one line with a phone that is fully paid for is more that I ever paid for 5 lines with Tmobile. Stay away from Verizon and this store!"