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Stores > Vitacost
  • Vitacost Vitacost Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      27295
    •  
    • BUSINESS HOURS
      8 a.m. - 7 p.m. ET, Mon.-Fri. & 9 a.m. - 6 p.m. ET, Weekends
      GENERAL PHONE
      800-381-0759
      FAX
      n/a
    • SUPPORT EMAIL
      CustomerSupport@Vitacost.com
      SUPPORT PHONE
      800-381-0759

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.98/10 8.98/10
    Chance of future purchase: Rating 9.47/10 9.47/10
    Shipping & packaging: Rating 9.35/10 9.35/10
    Customer service: Rating 9.39/10 9.39/10
    Return/Replacement policy: Rating 9.35/10 9.35/10
Voice your opinion! Review Vitacost by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2017-06-21

Randy's review

"Easy shopping online - prompt shipping at great prices! What more can I ask for?"


No Avatar

Verified Customer
Rating 8/10
4/5
2017-06-21

Kathy K from Michigan

"Trying to check out is confusing. I had to drive a half hour away to pick up from FedEx which was a bummer. But I've been happy with the products, and getting a better price is so very helpful."

Rep reply posted Jun-22-2017

A rep from Vitacost, VitacostCS, has responded

“Hello,
I’m sorry if checking out is confusing. That is not the experience we want you to have when placing your order. If you can be please email me additional information as to the device, browser and or screen shots of what is occurring I can have our IT team review it. You are welcome to email me at customersupport@vitacost.com.

You also mentioned you had to drive an hour and a half to pick up your order. I do see that the order was shipped to a physical address using FedEx Home. If this was not the case again, please let me know.

We are always looking to improve your experience.

Friendly Regards,
Sam


No Avatar

Verified Customer
Rating 10/10
5/5
2017-06-21

Good service and low cost

"I usually spend more for arnica elsewhere. "


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Verified Customer
Rating 10/10
5/5
2017-06-21

otimo site de compra.

"nota 10 para toda equipe da vitacost!"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-06-21

Vitacost is amazing

"I've been buying from Vitacost for a few years now. They have a variety of organic products for every room in the house. The website is easy to use and customer service is outstanding. I recommend it to others."


RjBleimeyer's Avatar

Verified Customer
Rating 10/10
5/5
2017-06-21

i cant beleive i got my order in 24 hrs ,how do they do that

"great company great pices and crazy fast delivery"


No Avatar

Verified Customer
Rating 8/10
4/5
2017-06-21

Great prices and availability!

"I love that Vitacost sells products that I can eat and at a discounted rate. Their prices compare with Amazon. There are a couple things I'd like to mention that would make my shopping a little easier.
When I shop lifestyle, there is a column on the left side that lists several search options. I am allerigic or sensitive to just about everything. When I try to shop using your search options I click one option and then have to wait for the page to reload. Then I click another option and wait, etc. I usually go through this 4-5 times. It would be good if I could choose my search options and then click go or search. So that I only have to do this once.
"

Rep reply posted Jun-22-2017

A rep from Vitacost, VitacostCS, has responded

“Hello,
I am delighted that you love our products and getting them at a great price with a promotional discount is icing on the cake.
I’m sorry that your search for an item while using our filters located on the left hand side had been a bit tedious. I have sent your feedback to leadership team to review the situation.
We are always happy to hear from you.
~ Sam


No Avatar

Verified Customer
Rating 10/10
5/5
2017-06-21

Once again, excellent

"Excellent service and products. "


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Verified Customer
Rating 8/10
4/5
2017-06-21

convenience shopping

"I have found Vitacost very helpful as I am able to order several supplements with one order."


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Verified Customer
Rating 10/10
5/5
2017-06-21

Oustanding

"Quality products delivered when promised!"


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Verified Customer
Rating 10/10
5/5
2017-06-21

Excellent, as always

"Quick, excellent package, good prices...
I love Vitacost.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-06-21

As usual, easy and good.

"I used to shop around the net, but these days I pretty much shop Vitacost for my whole foods and Amazon for most else... :-)"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-06-21

very good

"Very good, except I miss some of the products that are backordered now like the Vitacost phosphtydlcholine product."


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Verified Customer
Rating 10/10
5/5
2017-06-21

Vitacost

"Love the Products Love the Prices and coupons!!"


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Verified Customer
Rating 10/10
5/5
2017-06-21

Great product!

"Items came quickly and were packaged securely. Product quality is great, very happy with my purchase. "


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