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  • Vitacost Vitacost Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 130 Lexington Pkwy. Lexington NC
    • Contact: CustomerSupport@Vitacost.com
    • Phone: 800-381-0759
    • Customer Support: 800-381-0759
    • Business Hours: 8 a.m. - 7 p.m. ET, Mon.-Fri. & 9 a.m. - 6 p.m. ET, Weekends
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.77/10 8.77/10
    Chance of future purchase: Rating 9.54/10 9.54/10
    Shipping & packaging: Rating 9.02/10 9.02/10
    Customer service: Rating 9.14/10 9.14/10
    Return/Replacement policy: Rating 9.38/10 9.38/10
No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-15

Superb service!!

"I ordered Vitacost organic coconut oil and it was delivered on time and in great shape!! I love the service of Vitacost! ( and the coconut oil when cooking,baking,..a good fat)"

This review was modified by hjmahogany on January 17 2017 02:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

Zippity Zap

"I love your site. It's easy to order and delivery is quick...Thanks Karren"

This review was modified by ksfrog319 on January 17 2017 01:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

"received order VERY quickly!!!!!!!!!!!!!!!!!"

This review was modified by westerbeckd on January 17 2017 12:15:02 PM

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Verified Customer
Rating 4/10
2/5
2017-01-15

Recalcitrant delivery personnel

"My building management complains that their delivery people fail to observe the rules of the building on deliveries. Sometimes they drop it outside the building door, and sometimes dump it at the front desk. They are supposed to put it outside the door of the apartment. Building has said it will revoke my ability to have deliveries from this company if they don't comply. "

This review was modified by huntgordon on January 17 2017 12:15:02 PM
Rep reply posted Jan-16-2017

A rep from Vitacost, VitacostCS, has responded

“Hi huntgordon, I'm so sorry about the experiences you have had with delivery! I've contacted you via e-mail so I can assist you in this matter.

Friendly regards,
Hannah”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-01-15

Worst shipping EVER!

"NEVER NEVER NEVER let Vitacost use Laser Ship for shipping ... my order sat in their facility for TEN days, only 5 miles from my home! Every day, it said "out for delivery", then "delay", and this continued for TEN days - didn't get my needed order on time. It arrived LITERALLY on Christmas Day at 1:38 p.m.!!!! For an almost $300 order, this is UNACCEPTABLE. I was so upset, I contacted VITACOST to voice my complaint, and they will no longer use Laser Ship for MY orders - everyone should ask VITACOST to stop using Laser Ship. I feel that VITACOST should have done something, as I'm a GREAT customer - a coupon for something, a discount on another order ... nothing. Laser Ship is awful in summer, too ... no climate control, as these "workers" use their own vehicles. Had many times where boxes, when opened, were hot inside. Request UPS or FedEx Only. Disappointed in VITACOST."

This review was modified by NewJerseyFarmer on January 17 2017 12:00:03 PM
Rep reply posted Jan-16-2017

A rep from Vitacost, VitacostCS, has responded

“Hi NewJerseyFarmer!

I'm so sorry about the experience you had with Lasership, this is certainly not up to our standards. I'm very glad to hear that a shipping upgrade was provided to prevent any further issues.

You're a very valued customer to us and I sincerely apologize if that was not conveyed. I've e-mail you so I can help further. Thank you for reaching out!

Friendly regards,
Hannah”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-15

Did You Make Me Satisfied?

"Yes, you did make me satisfied with my order, as always. I have never yet had been dissatisfied with any order I placed with you.

Keep up the good work and keep prices down :-))
"

This review was modified by esr006 on January 17 2017 11:00:02 AM

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Verified Customer
Rating 10/10
5/5
2017-01-15

Awesome as always

"I love how quickly items ship and the prices on VitaCost"

This review was modified by lslagowski66 on January 17 2017 10:15:02 AM

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Verified Customer
Rating 10/10
5/5
2017-01-15

Hot Diggity Dog!

"Fast Shipping!
A valid comment is required
A valid comment is required
A valid comment is required
"

This review was modified by will15906 on January 17 2017 09:15:02 AM

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Verified Customer
Rating 10/10
5/5
2017-01-15

Super !

"Excellent service at an excellent price !!"

This review was modified by Pmayres on January 17 2017 08:00:02 AM

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Verified Customer
Rating 10/10
5/5
2017-01-15

"Всё хорошо упаковано. Масло витамин е супер. Сиропчики от кашля еще не пробовали ...."

This review was modified by asorly on January 17 2017 08:00:02 AM

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Verified Customer
Rating 10/10
5/5
2017-01-15

Very good!

"It was very fast and the products came safely!"

This review was modified by yardenga10 on January 17 2017 06:30:01 AM

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Verified Customer
Rating 10/10
5/5
2017-01-15

"Fast delivery & great products "

This review was modified by valleyd on January 17 2017 06:00:02 AM

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Verified Customer
Rating 10/10
5/5
2017-01-14

Great Value, Great Product, Great Results

"Ordered Glucosamine and tumeric capsules. Ordered from Vitacost at the suggestion of my physician, she is a customer and said quality it great and prices are better than nutrition stores. I bought items to replace items I was buying and am very happy with them."

This review was modified by fischer-39117 on January 17 2017 12:03:26 AM

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Verified Customer
Rating 10/10
5/5
2017-01-14

Perfect!

"First time ordering from Vitacost was quick and easy - and my order arrived on time! I will be ordering from Vitacost again soon! "

This review was modified by cl45fla-64007 on January 17 2017 12:03:25 AM

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Verified Customer
Rating 10/10
5/5
2017-01-14

Cowboy from Houston

"Very good service and international shipping ."

This review was modified by scottmok on January 17 2017 12:03:25 AM

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