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  • Vitacost Vitacost Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 130 Lexington Pkwy. Lexington NC
    • Contact: CustomerSupport@Vitacost.com
    • Phone: 800-381-0759
    • Customer Support: 800-381-0759
    • Business Hours: 8 a.m. - 7 p.m. ET, Mon.-Fri. & 9 a.m. - 6 p.m. ET, Weekends
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.73/10 8.73/10
    Chance of future purchase: Rating 9.55/10 9.55/10
    Shipping & packaging: Rating 9.03/10 9.03/10
    Customer service: Rating 9.25/10 9.25/10
    Return/Replacement policy: Rating 9.38/10 9.38/10
No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-16

Happy Healthy One

"I'm grateful for Vitacost's excellent selection, fair prices, frequent deals and speed in shipping as physical is one key component of a blessed life! Thanks Vitacost!"

This review was modified by evstreett on January 18 2017 06:00:01 AM

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Verified Customer
Rating 10/10
5/5
2017-01-16

Timely deliveries to Canada

"Thanks for the rapid shipment and delivery of my order and in the Christmas rush period.
Great job.
"

This review was modified by nbarnes13 on January 18 2017 05:00:01 AM

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Verified Customer
Rating 10/10
5/5
2017-01-16

I'm a happy shopper!

"I've been shopping with Vitacost for a few years. I'm always extremely satisfied with my purchases and with returns and replacements. Thank You Vitacost! "

This review was modified by Bjr110 on January 18 2017 04:45:01 AM

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Verified Customer
Rating 10/10
5/5
2017-01-15

Vitacost is a great place to shop for your supplement

"Very easy to find products. Lots of selections and great prices. The delivery is fast."

This review was modified by rutiot on January 17 2017 08:30:03 PM

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Verified Customer
Rating 8/10
4/5
2017-01-15

Shipping Cost is the only problem for overseas customers

"Always enjoy to shop at Vitacost.

I know Vitacost already provided a discount on shipping.

But it would be better if you could provide some shipping discount for overseas shipping ( Since i live in Hong Kong, the shipping is really expensive, may even more than what i had to pay for the products.)

No need to waive all the shipping fee, but please consider to reduce the fee if customer purchase for a certain "price".

Thanks again for refunding my shipping fee at my last order.

Cheers,
Catherine
"

This review was modified by cath_tss on January 17 2017 08:30:02 PM
Rep reply posted Jan-16-2017

A rep from Vitacost, VitacostCS, has responded

“Hi cath_tss!

Thank you for taking the time to provide your feedback; we greatly appreciate having you as one of our international customers, and your honest comments help us improve the Vitacost experience.

Have a great day and thanks again for responding!

Friendly regards,
Hannah”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-15

"The order was shipped very fast. So far so good I'll be buying more"

This review was modified by brittgirl1st on January 17 2017 07:45:02 PM

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Verified Customer
Rating 6/10
3/5
2017-01-15

"Our supplements arrived in a reasonable amount of time. The order was correct.
"

This review was modified by lgrenne on January 17 2017 07:30:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

Great products, great prices

"I was happy to get the name brands at a great price and they didn't take long to arrive at my door!! I also was surprised there was an ice pack in order to keep the one product cold! That says to me the company cares about the customer!!!"

This review was modified by kagind on January 17 2017 04:00:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

Impressed!

"Timely received and well packed!!"

This review was modified by Stevensdonnalee on January 17 2017 03:30:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

Superb service!!

"I ordered Vitacost organic coconut oil and it was delivered on time and in great shape!! I love the service of Vitacost! ( and the coconut oil when cooking,baking,..a good fat)"

This review was modified by hjmahogany on January 17 2017 02:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

Zippity Zap

"I love your site. It's easy to order and delivery is quick...Thanks Karren"

This review was modified by ksfrog319 on January 17 2017 01:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

"received order VERY quickly!!!!!!!!!!!!!!!!!"

This review was modified by westerbeckd on January 17 2017 12:15:02 PM

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Verified Customer
Rating 4/10
2/5
2017-01-15

Recalcitrant delivery personnel

"My building management complains that their delivery people fail to observe the rules of the building on deliveries. Sometimes they drop it outside the building door, and sometimes dump it at the front desk. They are supposed to put it outside the door of the apartment. Building has said it will revoke my ability to have deliveries from this company if they don't comply. "

This review was modified by huntgordon on January 17 2017 12:15:02 PM
Rep reply posted Jan-16-2017

A rep from Vitacost, VitacostCS, has responded

“Hi huntgordon, I'm so sorry about the experiences you have had with delivery! I've contacted you via e-mail so I can assist you in this matter.

Friendly regards,
Hannah”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-01-15

Worst shipping EVER!

"NEVER NEVER NEVER let Vitacost use Laser Ship for shipping ... my order sat in their facility for TEN days, only 5 miles from my home! Every day, it said "out for delivery", then "delay", and this continued for TEN days - didn't get my needed order on time. It arrived LITERALLY on Christmas Day at 1:38 p.m.!!!! For an almost $300 order, this is UNACCEPTABLE. I was so upset, I contacted VITACOST to voice my complaint, and they will no longer use Laser Ship for MY orders - everyone should ask VITACOST to stop using Laser Ship. I feel that VITACOST should have done something, as I'm a GREAT customer - a coupon for something, a discount on another order ... nothing. Laser Ship is awful in summer, too ... no climate control, as these "workers" use their own vehicles. Had many times where boxes, when opened, were hot inside. Request UPS or FedEx Only. Disappointed in VITACOST."

This review was modified by NewJerseyFarmer on January 17 2017 12:00:03 PM
Rep reply posted Jan-16-2017

A rep from Vitacost, VitacostCS, has responded

“Hi NewJerseyFarmer!

I'm so sorry about the experience you had with Lasership, this is certainly not up to our standards. I'm very glad to hear that a shipping upgrade was provided to prevent any further issues.

You're a very valued customer to us and I sincerely apologize if that was not conveyed. I've e-mail you so I can help further. Thank you for reaching out!

Friendly regards,
Hannah”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-15

Did You Make Me Satisfied?

"Yes, you did make me satisfied with my order, as always. I have never yet had been dissatisfied with any order I placed with you.

Keep up the good work and keep prices down :-))
"

This review was modified by esr006 on January 17 2017 11:00:02 AM

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