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Stores > Vitacost
  • Vitacost Vitacost Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      27295
    •  
    • BUSINESS HOURS
      8 a.m. - 7 p.m. ET, Mon.-Fri. & 9 a.m. - 6 p.m. ET, Weekends
      GENERAL PHONE
      800-381-0759
      FAX
      n/a
    • SUPPORT EMAIL
      CustomerSupport@Vitacost.com
      SUPPORT PHONE
      800-381-0759

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.04/10 9.04/10
    Chance of future purchase: Rating 9.52/10 9.52/10
    Shipping & packaging: Rating 9.43/10 9.43/10
    Customer service: Rating 9.40/10 9.40/10
    Return/Replacement policy: Rating 9.35/10 9.35/10
Voice your opinion! Review Vitacost by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-09-18

Quick and packed so carefully - Impressed!

"I received my order so quickly, ordered Sat, received Monday! Everything was meticulously packed - 3 quart glass items, crackers, supplements all in one box!!! I am so impressed, what a class act!! Thank you!!"


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Verified Customer
Rating 10/10
5/5
2017-09-18

Good Quality Supplements

"I'm always satisfied with my Vitacost orders, both value, and quality."


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Verified Customer
Rating 6/10
3/5
2017-09-18

Mix Feelings

"The customer service is very good I must say, however the last few orders I placed have be damaged. I received a complete refund for those damaged products but on my last order I just placed my items where damaged again. This time I just give up and will not request for a refund because I'm tired of going through the same thing. I'll just shop a Wholefoods and pay more money."

Rep reply posted Sep-20-2017

A rep from Vitacost, VitacostCS, has responded

“Dear Idothework247,
I am so sorry you have received damaged products and I thank you for bringing this to our attention. Unfortunately, after packages leave our fulfillment center, there is always a chance that damage and shifting may occur in transit during the shipping process, which is why we constantly revaluate current packaging attributes. We recently discontinued our use of bubble wrap, replacing it with a more eco-friendly alternative -- 100% post-industrial recycled GeƤmi paper which is biodegradable, recyclable, sustainable, and reusable. Please continue to let us know if you have anything damaged because we want to be able to replace it and we can use that information to continue to reevaluate our packing procedures. So are sorry for the inconvenient this has caused you.
Friendly Regards,
Stacy
customersupport@vitacost.com


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Verified Customer
Rating 10/10
5/5
2017-09-18

Amazing!

"I've ordered several times now from vitacost. Have not had a better experience anywhere. Plus they are inexpensive comparatively speaking to grocery store prices."


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Verified Customer
Rating 2/10
1/5
2017-09-18

Damaged Items OrderNumber: 607374622 Subject: RE: Request

"I've received the two bottles of the kit of Garden of Life Vitamin Code Grow Bone System with safety seals broken. Even the box seems that has been used before. I AM ASKING FOR A REPLACEMENT... I need the product, I have to plan the trip and travel 250 Km to pick it up. Please I do not want to have same experience again.

I've sent the photos of the damaged item on September 11 : Garden of Life Vitamin Code Grow Bone System 1 kit and I haven't receive any answer about this.
"


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Verified Customer
Rating 10/10
5/5
2017-09-18

exvellsmt !

"Good offering, price and service !"


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Verified Customer
Rating 10/10
5/5
2017-09-18

Best prices and speedy delivery

"Got what I wanted at a great price with speedy free delivery. "


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Verified Customer
Rating 10/10
5/5
2017-09-18

good deals & lightning fast shipping

"good deals, occasional coupons, and lightning fast shipping i.e. 5 stars"


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Verified Customer
Rating 8/10
4/5
2017-09-18

Good

"Good organics products available but just need to put Canadian dollar conversion "

Rep reply posted Sep-20-2017

A rep from Vitacost, VitacostCS, has responded

“Dear danychillis,
We appreciate your comments, I wanted to point out to you that we do offer a currency calculator on the shopping cart page prior to checking out. The calculator is on the right side of the page just below the shipping calculator. Please do not hesitate to email me should you have any questions or concerns. I am always happy to help in any way that I can.

Friendly Regard,
Stacy
customersupport@vitacost.com


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Verified Customer
Rating 10/10
5/5
2017-09-18

Good prices, good products, fast shipping.

"Everything went swell. Thanks for the promo codes!"


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Verified Customer
Rating 10/10
5/5
2017-09-18

Helen

"Great products and fast delivery I run an Airbnb and I have to have my supplies quickly. Thanks Vita Cost!"


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Verified Customer
Rating 2/10
1/5
2017-09-18

I payed and have not received yet!!

"Too bad at first time!! I have not received yet! I bought August 19, 2017!!!"


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Verified Customer
Rating 8/10
4/5
2017-09-18

Fast & efficient

"Good quality ! Thumbs up on customer service!"


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Verified Customer
Rating 10/10
5/5
2017-09-18

All ways the right price

"Fast delivery and priced right"


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Verified Customer
Rating 10/10
5/5
2017-09-18

Best way to buy food especially hard to find organic or gluten free items

"I always order from Vitacost and they are awesome! Their prices are great, their delivery is quick and their customer service is top notch!"


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