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Stores > Wayfair
  • Wayfair Wayfair Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.78/10 8.78/10
    Chance of future purchase: Rating 9.18/10 9.18/10
    Shipping & packaging: Rating 9.05/10 9.05/10
    Customer service: Rating 9.06/10 9.06/10
    Return/Replacement policy: Rating 8.93/10 8.93/10
Voice your opinion! Review Wayfair by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-05-10

fast deivery and amazing customer service

" MY SISTER WAS MOVING TO A NEW HOUSE. SO AS A HOUSEWARMING GIFT, I ORDERED HER A NEW MATTRESS. I WAS HAVING A BIT OF A HARD TIME GETTING MY ORDER TO GO THRU AND TRIED A COUPLE OF TIMES. THE NEXT DAY I TRIED AGAIN AND IT FINALLY WENT THROUGH. THE NEXT DAY I BEGAN GETTING THE FIRST OF FOUR MATTRESSES! I CALLED AND TALKED TO A VERY UNDESTANDING LADY WHO SHOWED ME HOW I HAD ORDERED THEM ALL AND SHE LAUGHED WITH ME WHILE SHE REMOVED THE CHARGES AND I WAS ABLE TO RETURN THE EXTRA MATTRESSES AND WAS REFUNDED MY CHARGES . NO PROBLEM NO HASSLE. LOVE THESE PEOPLE , PRICES AND SERVICE!"


SandyeSklaroff's Avatar

Verified Customer
Rating 10/10
5/5
2017-05-10

BATHROOM FLOOR TILES

"The delivery man was wonderful, polite, kind and helpful!"


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Verified Customer
Rating 8/10
4/5
2017-05-10

Great experience but

"Have loved everything I've purchased! Unfortunately still waiting on their response of a return order. Needing return tag and address to get reimbursed for wallpaper I ordered."


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Verified Customer
Rating 10/10
5/5
2017-05-10

Wayfair Delivers!

"Couldn't be happier with my purchase. My canvas print arrived on time and in perfect condition. It is exactly as pictured on the website."


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Verified Customer
Rating 4/10
2/5
2017-05-09

Furniture dog crate

"I purchased a large dog crate two months ago and my dog jail break it every time I put him in it. Plenty of space and look great but the metal cage too light. Will not recommend buying this product, will not hold large dog in crate."


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Verified Customer
Rating 10/10
5/5
2017-05-09

I got excellent help on the phone for what I was looking for

"Couldn't find quite what I was searching for. I called and got excellent customer service. Alex helped me find what I was looking for and then helped me place the order. My first experience with Wayfare, and it was a good one."


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Verified Customer
Rating 10/10
5/5
2017-05-09

Always a Very Good Choice!

"Wayfair has very good quality products, affordable, and the variety of choices is great!"


AntonellaPalmeri Covucci's Avatar

Verified Customer
Rating 2/10
1/5
2017-05-09

bathroom vanity

"very disappointed still waiting for my delivery, its a week overdue"


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Verified Customer
Rating 10/10
5/5
2017-05-09

Great product

"The product was delivered on time and once out together it was just what I needed for my kitchen. Gives me more room."


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Verified Customer
Rating 6/10
3/5
2017-05-09

Ease of return could have been easier

"Purchased matching end table for mom who both other piece herself from wayfair. Hers was damaged so we received a refund from wayfair and used the wood for our fire. When the marching piece that I ordered arrived.. not even opening it I called for a return . After much negotiation I was told I would not have to pay the ship back fee. They then instruct me to print a return label and drop off at FedEx. This is not convenient for me they should have arranged for a pick up. I phoned a week ago and it is still sitting in my car."


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Verified Customer
Rating 10/10
5/5
2017-05-09

Always pleased!

"Everything I have purchased from Wayfair has always been true to the picture and descriptions. I always read the reviews on each product before purchasing. I have not had to return any items. Hopefully, if I ever do, that process will be as simple, and quick, as purchasing. Items always come within days of ordering. Shopping on-line is so much easier that in the stores. It's nice to have a trusted, easy sight to shop from in Wayfair! I tell everyone I know about it!"


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Verified Customer
Rating 10/10
5/5
2017-05-09

"I really appreciate the furniture except for a end table that look nice on the site but cheap when I receive it I keep the table but didnt meet my expectation"


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Verified Customer
Rating 10/10
5/5
2017-05-09

Always a good experience with Wayfair

"My experience with Wayfair has always been positive. I've made more than 10 orders over the last few years and all have been positive. Even if I had to return the item, the process is easy. "


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Verified Customer
Rating 10/10
5/5
2017-05-08

Retailer which continues to improve

"Easy to navigate web site. Easy to order and track order. Good delivery options. "


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Verified Customer
Rating 10/10
5/5
2017-05-08

Rug

"My beautiful rug was shipped quickly and Wayfair had the best price compared to other online stores. "


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Wayfair participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,403 merchant members.