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Stores > Wayfair
  • Wayfair Wayfair Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.78/10 8.78/10
    Chance of future purchase: Rating 9.18/10 9.18/10
    Shipping & packaging: Rating 9.05/10 9.05/10
    Customer service: Rating 9.06/10 9.06/10
    Return/Replacement policy: Rating 8.93/10 8.93/10
Voice your opinion! Review Wayfair by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-05-06

Best on line delivery I know!

"Thank you Wayfair for being the best on line delivery I know....you rock!!!!!"


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Verified Customer
Rating 2/10
1/5
2017-05-05

LED tree floor lamp, 84" satin nickel

" When the first lamp arrived, it was black, it was not satin nickel. Nor was it LED. I reordered it , and the second one was satin nickel, but it was not LED. I have paid an electrician twice to assemble the lamp for me, and each time he came to my house, he charged me $125. The invoices on both lamps clearly stated that they were satin nickel and LED. So now I have two lamps that I do not want and cannot use and a $250 bill for the electrician that I have to pay. I am not a happy camper! "


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Verified Customer
Rating 10/10
5/5
2017-05-05

wanted something different and unique

"Once again wayfair delivered great product, great price, great quality, great delivery!"


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Verified Customer
Rating 10/10
5/5
2017-05-05

thank wayfair

"excellent service, good price, thank."


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Verified Customer
Rating 10/10
5/5
2017-05-05

All good

"Package arrived early and in excellent condition. Product was as expected."


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Verified Customer
Rating 10/10
5/5
2017-05-05

Incorrect item sent

"I ordered a painting and wayfair shipped the incorrect one. I called and it was corrected. I received the correct painting 4 days later and I am happy with it. "


Rating 2/10
1/5
2017-05-05

Unable to cancel my order for no reason

"I placed an order for 2 sets of curtains then decided to go with something else. I tried to cancel the order seriously 5 minutes after placing the order. Wayfair sent me an email the next day saying they were unable to cancel the order. I called customer service and they were unable to help even though the items had not yet shipped. Apparently they have no way to communicate with their own warehouses. Very frustrating. I ended up having to pay $15 to return items that I did not want. Very useless customer service. "


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Verified Customer
Rating 10/10
5/5
2017-05-05

Great

"Easy, fast and well priced"


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Verified Customer
Rating 6/10
3/5
2017-05-05

Delivery communication

"It was a long wait to receive my dresser"


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Verified Customer
Rating 10/10
5/5
2017-05-05

Fabulous bedding!

"Loved the comforter set. Colors were as described. Shipped quickly. Great price!"


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Verified Customer
Rating 10/10
5/5
2017-05-05

super fast and Excellent service!

"Its fast and the people are super nice and great! The time of delivery is super great, they tell you where all the package is when its coming. "


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Verified Customer
Rating 10/10
5/5
2017-05-05

Excellent

"Had previously owned this same item and it worked perfectly in my home for 12 years!! I was so pleased to see that you offered this in your selections. As always, I am pleased with the quality and service of your company and will continue to shop with you. Thank you!"


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Verified Customer
Rating 10/10
5/5
2017-05-05

Awesome

"It was a pleasure to order from Wayfair. "


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Verified Customer
Rating 10/10
5/5
2017-05-04

Great experience

"My table is doing great and looks beautiful in the entry! Shipping was quick too "


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Verified Customer
Rating 10/10
5/5
2017-05-04

Beautiful Rug

"Buying the rug and the delivery process was top notch! I am never disappointed by Wayfair in anyway!"


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Wayfair participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,408 merchant members.