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Senseless Hassles Dealing With Williams-Sonoma
"Placed a cookware order online with Williams-Sonoma. Provided billing and shipping addresses, email address, billing phone number.Apparently (unlike virtually every other merchant I have done business with in the past 10 years), Williams-Sonoma became alarmed that I have different billing and shipping addresses. They contacted me by phone, at my billing address. Apparently, they gave me 24 hours to contact them (not clear from their voice mail). They made no effort to contact me by email (though I have already received multiple promotional emails from them, which I will now flag as spam), and they did nothing to modify the status of my order (for instance, to indicate that there was a problem with my order and that I should contact them).I travel on business. During the week I reside at a work location. I am not present at my billing address during the week, so I did not pick up the message until about 48 hours later. When I contacted them, I was informed that they had already "flushed" the order (apparently, this means that it was unrecoverably deleted from their system). I took this as an indication of exactly how much they valued my business.Since Williams-Sonoma apparently has more business than they can handle, such that they cannot devote more than 24 hours to resolving problems (of their own creation) with orders, it would be wrong of me to burden them further.I intend to patronize their competition exclusively from now on."
Do not cancel an order after 5 minutes of placement
"I ordered an item and decided to cancel it after 5 minutes because I did not realize that it had poor reviews. I called the customer service and the customer service tells that they can't cancel it and company does not support cancellation. I wonder how such a website is still in profit for having such bullshit policies."
Worse than Comcast (almost)
"Place order more than 2 months ago, when I was told the item would be delivered in a couple of weeks. Then received an email about a week later saying it was temporarily out of stock. Then months passed, so I called and was told last week that a shipment was coming in and my item would go out yesterday. Checked on line today and learned that my item was still out of stock. When I called, I was put on hold for 10 minutes and then they hung up. When I called back, I spoke with a combative woman who kept telling me that my item number was not in their system, as if that was my problem. I told her that I had looked up my item on their website and it showed in stock, and she argued with me about the color ("red" v. "cherry"). I eventually asked for a supervisor and was put on hold for another 10 minutes, but this time someone actually picked up and apologized. Maybe I'll get my order next week, but then again maybe not. Terrible customer service. "
High price and poor customer service
"I ordered a set of four salad/dessert plates from the website. They were priced at $59.95 but I had a $10 off promo code. I really liked them so I decided to go for it. I placed the order late on a Tuesday afternoon. Friday morning when I opened my email there was a one day sale with the plates that I ordered on sale for$29.95. I emailed customer service to obtain a price adjustment. They replied that "they are unable to adjust pricing on a pre-existing order" but they "truly value" my business. I was shocked because I have never encountered a retailer that did not give credits if the price went down within a certain time frame. Most range from 7-14 days after the purchase. Mine was less than three days. A thirty dollar price drop when not on clearance is very significant, although with my $10 discount, I was only asking for a $20 credit. Williams-Sonoma prices are already very high. Many of their Oxo kitchen gadgets are available at places like Target and Kohl's for sometimes 25% less. The item had already shipped or I would have canceled the order. I would have to pay too much for shipping to return it so I am stuck.I hve shopped at Williams-Sonoma for almost twenty years but this is my last purchase. With the internet and places like Amazon, I can find comparable products elsewhwere."
Order never shipped
"I put an order back in May, at the time its "delivery date" was June, now it is Nov! What is even more ridiculous is that when I checked the exact same product online, it said "In Stock & Ready to Ship". "
Think three times before you buy
"There return policy is not consumer friendly. If it is really urgent then buy from this group otherwise avoid. even if they return, the credit is not on the payment method, it by their gift card, so that you have to go back again. "
Sold me used kitchen shears as new. I returned for replacement that never came.
"I've filed a complaint with BBB. They received the returned product over one month ago. they have not replaced them or contacted me or refunded me. they have not responded to my inquiries to customer service."
"What has happened to williams sonomoa?It is fortunate Chuck recently passed away as he would be overwhelmed with embarrassment as what the current executives have done to destroy this company. I placed an order on December 17th with the promise I would receive it for Xmas. Five days later and it still has not been processed. Numerous calls to customer service has provided no answers; only that it is being processed. Emails from customer service to the distribution center have not been answered. Repeated request by me to have a supervisor call me have gone unanswered, even through I was promised a supervisor would contact me. Today I have called the call center 4 times. After being out on hold for double digits minutes, 3 of those times I was disconnected before the call went through. I am now sitting on hold for 52 minutes. Katie at extension 7043748 finally answered and after a half an hour promised to get a supervisor and call me back within 10 minutes. That was over an two hours ago and thus far no return call from her or a supervisor. I also called corporate customer service at 800.595.5628 and left 3 different messages over 3 consecutive days requesting a return call. None ever came. Do you really consider this good customer service?The stores are no better with untrained sales staff and unconcerned store managers. Why is there free shipping on the website but not in the stores?Why have I been receiving emails this week encouraging me to order more with a guarantee to receive the gifts by Xmas when you can't even get out your previous orders?Needless to say I'm over williams sonomoa. I will return the all clad cookware and everything else I recently purchased. I will not take my client who asked me to help her completely stock the kitchen in their new home. I will go to bed bath and beyond, sur la table and any other retailer who can provide adequate customer service. Yours is severely lacking and as I said in my subject line, you should be ashamed of yourselves. "
"Should have checked here, as well as elsewhere, before attempting to patronize W-S. Shipping is beyond acceptably slow. Shipping update info unavailable via website. Call to check, and expect to hold 20+ mins before you realize no live person is picking up. Then resort to emails, to which, again, no replies will be forthcoming. After numerous other calls resulting in unacceptably long holds, resulting in no live people, had to call credit card to cancel the order. The cancellation was primarily out of frustration from being unable to to communicate in any reasonably effective and efficient manner possible with CS, even more so than the ridiculously slow shipping with zero status updates. NOT WORTH THE HEADACHES. Will NEVER attempt to patronize W-S again. "
"I am ashamed of the Williams-Sonoma website! This i the first time in my long association with buying on the internet that I did not and could not see the final price of an item including SHIPPING and SALES TAX unless I placed an order.At one point in the deceptive process, I was shown shipping costs would be $0.00. I mistakenly thought this was because the item was on backorder with future shipping and delivery dates. When I saw the final total, the $1595 item morphed into $23.50. Yup, the sales tax and delivery cost finally showed up. If one leaves that screen one merely sees the item price and the total with no breakout of what is sales tax and what is shipping. To add insult to injury, there is no way for me to cancel the order nor can your customer service people. CS is sending a message to the sales side of the house but I will have to call back and check later,I am now unlikely to buy anything from W-S online and possibly even in a brick and mortar store.Buyer beware, no itemized list of charges and a total cost, just walk away."
"I travel and am not close by to my family; so now it's nearly March and just received a note from my family thanking me for the Salt Plate sent from Williams Sonoma...for Christmas. What....sure enough, in an email sent on 12/20 and then 12/24 entitled "Shipping Confirmation" and then "Delivery Confirmation" WS states at the bottom, that the order for that item is delayed (this is after confirmation of it being in stock at the time of the order on 12/20). Thanks WS for great customer service and for getting the Christmas gifts out in such a timely fashion. Folks read the fine print"
"On December 12, 2014, I ordered a All-Clad d5 Brushed Cook wear set for my wife as a Christmas gift. The order was suppose to be delivered on or before December 22. Called customer service on December 22. Got disconnected and had to call a second time. I was advised that my order was suppose to ship that day and they did not know if it had been shipped yet. I was further advised that they would call their wearhouse and have my order overnighted to me at no additional cost and that I would receive it on Christmas Eve. They also advised that they would email a tracking number for the order but I never received any such email. Now here it is Christmas Eve and the order has not been delivered and no one does not seem to know where my order is. The only reason that I'm rating this company as a 1 is because 0 is not an option. I most likely will not purchase from Williams Sonoma again."
"I ordered a cake on December 11th for my Step mom from W-S for Christmas. At first, the order looked fine, not out of stock, being processed. Then Delivery date was set for Dec 19th. All good. Dec 19th came and went, and upon checking the status this morning, status went to "shipping date unavailable". ???. So I called and tried to cancel the order, as now my Step Mom wasn't going to receive her cake before Christmas. The Customer Service person told me that was impossible and I could ask for a refund when a new shipping date was set. But, food items are Final Sale, so...? So I guess I'm being forced to pay full price for a late bakery item that they couldn't ship or inventory properly..."
"The first week of November, I bought a rater expensive domed cake plate/punch bowl from Williams Sonoma as a gift for my sister in law. The dome could be placed in the plate to allow it to be used as a punch bowl. It does not work without the plate. My order came with the dome, but not the plate. I called customer service about the missing half of my order. They sent another dome. I called them AGAIN. They gave me instructions about how to send the dome back and assured me they would send out the plate. I carefully boxed up the second dome, mailed it back, but they never contacted me with a tracking number for the plate. I inquired about my tracking number, and was told, "Regrettably, I found that this item is no longer available through our Catalog/Internet division." with no offer of refund. I had to call AGAIN to point out that failure to deliver a purchased product, does in fact, require that you refund the money paid for the product. Now, after a month and a half of trying to get this problem solved, it's the week before Christmas. I have no present for my sister in law and I don't yet have the money returned to me because of course, that takes a week or two as well. And frankly, after all these repeated failures, I wouldn't be surprised if they can't manage to refund my money as well. Additionally, it's too late to order something else and get it before Christmas without paying for a rush delivery, if that option even exists this close to the holiday. "
"Placed an order for a saucepan that was to be delivered as a gift within a week. Credit card was charged immediately. Have called two times to find out when it will be delivered. It is still being "processed". Was told it was expedited and would be delivered overnight. Still is being "processed" and they can't tell me when it will be delivered and also are unable to speak to anyone in charge."