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Stores > Zenhaven
  • Zenhaven Zenhaven Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Zenhaven by clicking a star below.
Rating 10/10
5/5
2017-08-15

So Far, So Good!

"The ordering process was painless. Chatted a couple of times earlier to ask questions. Decided to get a foundation as well as a Mattress. I'm intrigued by latex versus conventional inner spring and most online mattresses made of all foam that supposedly will deteriorate after a few years (long after the 360 day trials!). I learned the latter with extensive online research, although that's been my own experience as well with memory foam mattress toppers in the past. Hopefully latex will prove to be not only comfortable, but long lasting, justifying the greater unitial expense. "


Rating 10/10
5/5
2017-08-14

Initial payment...

"My questions were answered."


Rating 10/10
5/5
2017-08-12

Super easy to order!

"Just ordered a Zenhaven mattress for my elderly mother. Ordering process was very easy and I can't wait until she tries the new mattress! We have had one for several months and it is the best mattress I've ever owned! Will be ordering one soon for my son!"


Rating 10/10
5/5
2017-08-05

Wonderful!

"Great mattress! Comfortable and supportive, without being hot and sinking in like memory foam. Delivered on time and very professional. "


Rating 2/10
1/5
2017-08-03

You ask for feedback too early

"No point in asking me to review a purchasing process and / or a mattress I just ordered and not even yet received.
You don't expect me to evaluate the yesterday's phone call experience. It would be misleading potential future purchasers as it is irrelevant regarding the product or the process.
I would suggest the company to withdraw this early feedback e mail.
"


Rating 10/10
5/5
2017-08-01

Finally a new mattress !

"Had been trying to order a mattress and had problems with Paypal. Nicholas was helpful in directing me in order to correct the problem. He was so pleasant, very helpful, and courteous!"


Rating 10/10
5/5
2017-07-29

Purchasing a Bed

"We found you on line and appreciated your website. We purchased the Zen Haven and are excited to receive it in two weeks. Your staff was very helpful in answering all of our questions on line and over the phone."


Rating 10/10
5/5
2017-07-27

Customer Service

"This team is very customer service driven. Everyone I have talked to has been very professional, informed and pleasant to work with. Seems like a well run company with quality people. "


Rating 10/10
5/5
2017-07-27

Awesome Customer Service

"Very knowledgeable, professional, and friendly."


Rating 10/10
5/5
2017-07-26

Great customer service (can't wait to see the product!)

"My wife and I bought our last mattress on sale from a mattress/furniture store maybe 2 years ago. It was OK when we got it, but after only two years, if you were putting on the surface you would see that it has "3-putt :-( )" written all over it. Tarzan and Jane couldn't have produced such a surface!

This time around we planned ahead, and we were looking for the best mattress there was. I hope that we've found it with Zenhaven. With the shopping and customer service (helping us pick) experience, it seems we're well on our way!
"


Rating 10/10
5/5
2017-07-26

Delivery date confusion solved right away!

"When I inquired by email about a discrepancy in the delivery dates I was given when I placed the order and had received confirmation, a representative called right away and confirmed that the original date range I was given was indeed accurate. She called within 15 minutes after I had sent the email about the discrepancy. Good personal service. I appreciate!"


Rating 8/10
4/5
2017-07-25

Consumer Consistency

"So far, the Saatva Company is on their way to creating another very satisfied customer and once again justifying their reputation for excellence in customer service."


Rating 10/10
5/5
2017-07-25

Buying

"Buying experience was simple. Easy website to navigate. So far it's been a pleasure. "


Rating 10/10
5/5
2017-07-19

mattress questions

"Everything answered to my satisfaction and I placed an order"


Rating 10/10
5/5
2017-07-15

Easy

"Easy purchase and so far smooth with excellent help,from "chat""


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Zenhaven is a Merchant Member! Learn more

Zenhaven is a merchant member
Zenhaven participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,380 merchant members.