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Stores > Zoara.com
  • Zoara.com Zoara.com Elite Status
    • ADDRESS
      50 W 47th St. Suite 1711
      New York, NY US
      10036
    •  
    • BUSINESS HOURS
      24/7
      GENERAL PHONE
      +1 800-431-0012
      FAX
      n/a
    • SUPPORT EMAIL
      support@zoara.com.
      SUPPORT PHONE
      +1 800-431-0012

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • checkmark icon PayPal

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.93/10 8.93/10
    Chance of future purchase: Rating 8.21/10 8.21/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 9.62/10 9.62/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review Zoara.com by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-17

Very helpful!

"I needed to have my diamond held and shipped somewhere different and they were able to tell me how to easily do it. It was super helpful!"

Rep reply posted Sep-18-2017

A rep from Zoara.com, Eva-Zoara, has responded

“Thank you for you kind feedback :)”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-15

"Process was amazing. Gabriela from customer service was amazing!"

Rep reply posted Sep-16-2017

A rep from Zoara.com, Eva-Zoara, has responded

“Thank you for your feedback, Gabriela will be happy to hear how satisfied you are :) ”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-12

Easy to find

"User friendly website and could see all the rings "

Rep reply posted Sep-13-2017

A rep from Zoara.com, Eva-Zoara, has responded

“Hi Allen,

Thank you for your feedback. We are happy that you found Zoara user friendly.

Eva ”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-10

Kendo

"Please create men's diamond jewelry.
Single Stud 、Men's simple and classic Solitaire. And men's solitaire diamond pendant.
That's would be a big market in the future.
"

Rep reply posted Sep-11-2017

A rep from Zoara.com, Eva-Zoara, has responded

“Thank you for your feedback. We will definitely keep this in mind when creating our winter collection.

Best,

Eva ”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-09-09

credit card nightmare

"making credit card payments is almost impossible, what a nightmare"

Rep reply posted Sep-11-2017

A rep from Zoara.com, Eva-Zoara, has responded

“Thank you for your feedback. As explained by our customer service rep there was a technical issue with our paypal payment method. Credit card payments should be totally seamless and we are happy to assist you with processing your order. You made a stunning choice and am sure you will love your ring when it arrives. Eva”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-13

"Good as usual. "

Rep reply posted Aug-14-2017

A rep from Zoara.com, Eva-Zoara, has responded

“We are very happy to have you back shopping with Zoara! Beautiful choice on the ring :) ”


No Avatar

Verified Customer
Rating 8/10
4/5
2017-08-06

High Expectancies!

"I just bought a ring, the experience has been very good, I expect to receive the product as soon as possible otherwise I going to have a very big problem!"

Rep reply posted Aug-10-2017

A rep from Zoara.com, Eva-Zoara, has responded

“Our jewelers are working hard to see you receive your beautiful ring in the specified time-frame. We would love to see a picture of the ring once you receive it! Eva S”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-01

Painless

"I looked around until I couldn't take it anymore. The agents at Zoara were very helpful and provided additional images for the two I downselected."

Rep reply posted Aug-10-2017

A rep from Zoara.com, Eva-Zoara, has responded

“Thank you for your feedback, our agents will be happy to hear they were able to help!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-30

"so helpful, sent me a ring sizer which was much appreciated and ring quality is fantastic. "

Rep reply posted Aug-10-2017

A rep from Zoara.com, Eva-Zoara, has responded

“We are very happy to hear you love your ring :)”


Rating 10/10
5/5
2017-07-30

Amazing Product and excellent customer service

"I was skeptical at first buying a ring online, but was rest assured by the team at Zoara and chatting with the diamond experts via telephone and live chat that all were legitimate diamonds with GIA number and certificate available to check. The customer service was excellent, any doubts or questions I had were dealt with immediately by phone or email. And as per the product, I was blown away, it looked even better in person, the presentation, the ring, the diamond couldn't have asked for better. Would highly recommend Zoara. "

Rep reply posted Aug-10-2017

A rep from Zoara.com, Eva-Zoara, has responded

“Hi Paul! Thank you for your kind feedback, our customer service team will be very happy to hear that you were so satisfied with your Zoara experience. You chose a stunning ring and diamond - enjoy it :)


No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-23

"Your products are easy to read and find detailed info. I would like to see the pictures of the diamonds before making the purchase though."

Rep reply posted Aug-10-2017

A rep from Zoara.com, Eva-Zoara, has responded

“Thank you for your feedback. Majority of our diamonds have pictures, however in the case where they don't we encourage you to contact our customer service team who will arrange for images of the diamonds you would like to see. We hope you love your diamond :) ”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-22

very gob

"I think it has a good service line"

Rep reply posted Jul-23-2017

A rep from Zoara.com, Eva-Zoara, has responded

“Thank you for your feedback :) ”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-19

"Estoy muy agradecido por el servicio.

Por favor ayudarme con el cambio de talla.

Gracias
"

Rep reply posted Jul-20-2017

A rep from Zoara.com, Eva-Zoara, has responded

“Me alegro de saber que usted es feliz con el servicio. Por favor envíenos un correo electrónico a support@zoara.com y uno de nuestros representantes de servicio al cliente estará encantado de ayudarle con el cambio de talla.”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-07-19

Website Deceive

"1. Cannot create account.
2. WIRE PRICE? No!! I don't see that!!
3. SIGN UP FOR OUR LATEST UPDATES
Receive 5% off your first jewellery order and other great offers!
I input email address again & again, but no any reaction!
"

Rep reply posted Jul-20-2017

A rep from Zoara.com, Eva-Zoara, has responded

“Thank you for leaving feedback. I am sorry to hear how frustrated you are, you should have received an email with the 5% discount code. Our customer service team is dealing with this and 5% will be refunded from your order today. I am sure you will be delighted with your beautiful ring when it arrives. Eva ”


No Avatar

Verified Customer
Rating 6/10
3/5
2017-07-17

¿5% off?

"I subscribed many times but never receive the 5% off my first jewelry order as advertised. Very disappointed."

Rep reply posted Jul-20-2017

A rep from Zoara.com, Eva-Zoara, has responded

“Thank you for leaving feedback. I am sorry to hear you are disappointed. We offer our newsletter subscribers 5% off all jewelry - this does not include loose diamonds and that would explain why you did not receive the 5% code. I am sure you will love your diamond once it arrives. Eva ”


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