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Stores > Cycle Gear, Almeda, TX
  • Cycle Gear, Alm Cycle Gear, Almeda, TX Elite Status

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    • ADDRESS
      10900 Gulf Freeway, Suite C,
      Houston, TX US
      77034
      Note: This is a local storefront
    •  
    • BUSINESS HOURS
      Mon-Thu: 10:00 AM -7:00 PM Fri:10:00 AM-8:00 PM Sat:9:00 AM-6:00 PM Sun:10:00 AM-5:00 PM
      GENERAL PHONE
      (713) 941-3364
      FAX
      n/a
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Cycle Gear, Almeda, TX by clicking a star below.
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Verified Customer
Rating 8/10
4/5
2017-04-12

Helpful and friendly

"I bought a House Brand (Bilt) Modular helmet and a Sena 10s Bluetooth system. The sole employee was busy with several customers but was able to make informed recommendations on what the bluetooth models do. Therefore, I was able to choose the one I wanted based on the options that it has. He seemed as though he could have used help, but was very courteous and even installed the system onto my new helmet for me and helped me set it up. If you are in a hurry and they are busy, it might be an issue, but I had time and I had a good experience."


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Verified Customer
Rating 10/10
5/5
2017-04-11

Always a great experience

"Though I have a location closer, I travel the extra distance because the customer service here is exceptional. The staff is always ready to help, answer questions and provide expertise. My questions are always answered thoroughly and confident about my transactions, the employees go out of their way to make sure the customer leaves with exactly what they were looking for and need, if it's not in stock, they will order it and have it available quickly. "


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Verified Customer
Rating 10/10
5/5
2017-04-07

Very friendly staff.

"Very friendly staff at this location way better then the store on I-45 north. I would drive to this location even if its further. "


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Verified Customer
Rating 10/10
5/5
2017-03-10

Amazing Customer Service!!!!

"Melissa has flawless customer service and really cares about rider safety. Lonnie and his team are A1! You can call or go by anytime and they take the time to listen and help with any questions or concerns you may have."


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Verified Customer
Rating 10/10
5/5
2017-03-10

New boots

"Had what I needed. Quick in and out service. "


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Verified Customer
Rating 10/10
5/5
2017-03-06

"Super happy with the service. "


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Verified Customer
Rating 10/10
5/5
2017-03-02

"Real good customer experience "


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Verified Customer
Rating 10/10
5/5
2017-02-24

Had what I needed.

"Stopped by the store to pick up a 520 chain... salesperson was helpful, store had a couple of reasonable options."


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Verified Customer
Rating 2/10
1/5
2017-02-21

Misleading Salesman

"I went in to buy a Bilt Bluetooth/Helmet combo. The salesman proceeded to upsell, like any good salesman would, by telling me all of the advantages of buyin the Sidicci helmet and adding an aftermarket Sena Bluetooth to it. After asking many different questions, because the price differece was close to $200 to buy the items separate, I finally bought the items separate. One of the key features described was that the model was waterproof. I passed on the protection plan because I have had salesman mislead me in the past and then later find out that the plan doesn't cover everything it was said to. Two weeks after purchase the first rain storm came. Believing that my product was waterproof, I rode to class in the rain. The product IS NOT WATERPROOF. I immediately take it back to the store and speak to the manager. He again assures me that the product is waterproof but because I didn't buy the protection plan it can't be returned. So after we argue back and forth he then tells me that the product is not waterproof, only water resistant. I explain that I was pushed into buying this product instead of the Bilt with one of the selling points being it was waterproof. The manager first tried to accuse me of breaking the item, then stated that he "can't control what the salesman said, but the product isn't waterproof" and he couldn't do anything for me. At this point I have gotten mad. I was passive aggressively accused of breaking the item, then basically told that the salesman can say whatever they want to get a sale. If you sell me a waterproof item and it isn't waterproof then you should be responsible for replacing it regardless if I bought the service plan or not. At this point I am unsure if Sena will replace it either because they are saying that it is water resistant, not waterproof. I guess none of that matters to the store off of Almeda though because they already have my $400 in their pockets. I was taken advantage of and now have a Bluetooth that worked for 2 weeks.

If they would have simply informed me that the product was not waterproof instead of just trying to make a sell then I may have still bought it. The difference is I wouldn't have rode in a rain storm with it on. I place full responsibility of this on the people working at cycle gear who took my money, and especially on the manager that reinforced the claim that the product was waterproof, then at the end of the conversation after I got irritated told me that "nothing is technically waterproof" and he can't help what the salesman who sold the unit told me.

I will never shop at a cycle gear again. I honesty wish I could return everything I've ever bought from there. People who do business like that need to be expoased.

The invoice # for this is for the time that I was trying to get the unit replaced, not the original purchase of the Sena unit. I bought a jacket and gloves while I was waiting for the manager to tell me that he pretty much didn't care that I was lied to.

"


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Verified Customer
Rating 8/10
4/5
2017-02-12

"It was alright. Not a lot of help but then again it was first thing in the morning. Lots to choose from between dirt and street bikes"


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Verified Customer
Rating 10/10
5/5
2017-01-03

Purchased helmets.

"The sales associate was extremely helpful in sizing helmets for my kids. "


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Verified Customer
Rating 10/10
5/5
2016-12-30

Best motorcycle gear shopping experience.

"Great people greeted my family when we walked in. Came over and knew exactly what I was looking for. Left me with the jackets for us to look at and came by to see if we had questions. Very helpful in offering to order if they did not have my size. Turned out that a similar jacket that was in stock was a better choice. Fit great. This is why I would never buy online. Stores like this are a must and great people excited to be working there made it even better. The gentlemen also let me know about the tire's that they can sell and install at a great price. I will be back for this soon. "


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Verified Customer
Rating 10/10
5/5
2016-12-23

All the right stuff!!

"Great selection of apparel, helmets and accessories. Staff was very nice and helpful."


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Verified Customer
Rating 10/10
5/5
2016-12-05

Very friendly staff

"Every time I've gone to this location, I've been greeted by every staff member. Every one of them is helpful, especially Loni. They're willing to go out of their way to make sure I get the parts I need, such as going outside and looking at my bike to make sure everything fits. They don't always try to sell me the most expensive apparel and parts if there's a cheaper option of similar quality, which says a lot about how much they value their customers. I live on the north side of Houston and it's worth the hour long ride."


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Verified Customer
Rating 10/10
5/5
2016-11-29

Good reps

"Great people very pleasssed"


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