ResellerRatings
preloader
monoprice.com
Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
1 / 5 (1 reviews) average score over the past
5
0.0 %
4
0.0 %
3
0.0 %
2
0.0 %
1
100.0 %
Positive: 0
Neutral: 0
Negative: 1
This merchant had 0% positive reviews over the last Six Months
rr-logo
Write a Review

Customer Reviews | Filter Reviews

  • Customer Service
  • Payment
  • Product
  • Service
  • Shipping
  • Technical
1/5
2025-02-21
Processing time too long
"It takes several days to 'process' an order, then the shipping aspect goes into a 'black hole' with the USPS. I recommend checking out different sellers for what you need. This is not the Monoprice from years ago, they have changed."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share

preloader

Verified

1/5
2024-07-30
HAVE NOT RECEIVED MY ORDER IN 14 DAYS
"WILL NEVER BUY AGAIN FROM THIS COMPANY"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

2/5
2024-06-15
Poor Processing/Shipping
"Ordered early morning Eastern Standard Time w/ three day delivery... two days later still not shipped OR even packed for it. Webpage states: Most in-stock items prepaid online ordered by 2PM Pacific Time ship the same business day! Perhaps every HDMI cable I ordered (10ft or less) wasn't in stock."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

preloader

Verified

2/5
2024-01-15
MP mini SLA LCD Printer
"I ordered this printer not expecting much due to the low price, however the LCD masking screen has gotten worse and worse, dead pixels lines and all sorts of problems. I was able to get a few prints off before it got bad but now its pretty unusable, and no, I haven't had the build plate push anything into it to break it. in order to order a new screen, I will have to spend almost as much money as the entire printer cost me in the first place, and you BET it wont be coming from Monoprice."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share

preloader

Verified

3/5
2023-09-08
Shipped Wrong Part
"monoprice.com shipped the wrong part. Then they made me jump through hoops before they would ship the correct item. I was very disappointed with their Customer Service."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share
preloader
polancomonoprice from monoprice.com has responded
Posted Sep-12-2023

Hello,

I apologize that our process may have resulted in an inconvenience. In order to proceed with sending you the correct product we do ask for the product ID you received so that we can process the receipt of the same once in-house. In reading the communication exchange it could have been expedited and we have coached the representative. We appreciate your valuable feedback and hope to earn your trust for future orders.

If there is anything I can do to further assist please contact me at escalations@monoprice.com.

Regards,

Laura P.
Customer Service Manager


preloader

Verified

3/5
2023-08-21
Hard top get a hold of if there is an issue or question
"Monoprice has always had great products at great prices, but their customer service has taken a big hit recently. I had a question about an order I was trying to place, but now the only way to contact them is via e-mail. There is no more phone support (although they claim it is only temporary, as if there is something wrong with their phone system, but that has been going on for some time now)."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Helpful
Cool
Delete Review
Share
preloader
polancomonoprice from monoprice.com has responded
Posted Sep-12-2023

Hello Todd,

I apologize you reached us during a time in which our phone system was down for about 48 hours. Please know that we have chat representatives available to assist Monday through Friday, 8:00 AM to 5:00 PM by accessing our "Contact Us" page on our website.

Should you need further assistance please contact me directly at escalations@monoprice.com.

Thank you,

Laura P.
Customer Service Manager


5/5
2023-08-10
great product
"I ordered it came, and it fit. it was great."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share
preloader
polancomonoprice from monoprice.com has responded
Posted Aug-10-2023

Thank you for your review! We appreciate your response and hope to do business again with you soon.

Regards,

Laura P.
Customer Service Manager


5/5
2023-08-05
Fast, cheap and it works
"Order processed quickly, was filled rapidly, arrived reasonably fast and works."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share
preloader
polancomonoprice from monoprice.com has responded
Posted Aug-10-2023

Thank you for a great review! We appreciate your response and hope to do business again with you soon.

Regards,

Laura P.
Customer Service Manager


5/5
Updated on: 2023-07-08
Good sound and quality
"Nice upgrade to the thin TV speakers, certainly worth the low price and quick delivery."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share
preloader
polancomonoprice from monoprice.com has responded
Posted Jul-18-2023

Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


5/5
2023-07-06
Monoprice never disapoints!
"Always find what I need at a good price."
Helpful
Cool
Delete Review
Share
preloader
polancomonoprice from monoprice.com has responded
Posted Jul-18-2023

Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


5/5
2023-07-05
Exceed my expectations
"Everything is working as expected and more"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share
preloader
polancomonoprice from monoprice.com has responded
Posted Jul-18-2023

Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


preloader

Verified

5/5
2023-07-03
Right Cable, Right Price
"Sturdy cable and fast shipping!"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share
preloader
polancomonoprice from monoprice.com has responded
Posted Jul-18-2023

Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


5/5
2023-07-01
Great purchasing experience
"I bought a product and they shipped it in a timely manner."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share
preloader
polancomonoprice from monoprice.com has responded
Posted Jul-18-2023

Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


5/5
2023-06-30
Luggage
"Great customer support to match the quality of the product."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share
preloader
polancomonoprice from monoprice.com has responded
Posted Jul-18-2023

Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


5/5
2023-06-30
Correct and On Time Order
"I ordered a cable to connect a second monitor and it was the correct cable and it was delivered on time. Nicely packaged. I would definitely order from Monoprice.com in the future. Great company!"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share
preloader
polancomonoprice from monoprice.com has responded
Posted Jul-18-2023

Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


1 - 15 of 6231 reviews

Retailer Information

Address:
11701 6th Street Rancho Cucamonga , CA
91730
Contact:
Monday - Friday: 6:00AM - 5:00PM PST
909-989-6887
877-271-2592
support@monoprice.com

monoprice.com

visit the website

Share monoprice.com's Store Rating

0%

Reply Back Rate

This retailer does not reply back to reviews.

Collection Status

This company does not currently solicit reviews

Category Rank

monoprice.com is ranked #29 in computers & electronics

monoprice.com is ranked #7 in consumer electronics