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e.g. Such as Newegg | browse by category or see best/worst

Stores > Newegg.com (USA)
  • Newegg.com (USA Newegg.com (USA) Elite Status
    • ADDRESS
      90601
    •  
    • BUSINESS HOURS
      8:00AM-5:00PM PST Mon-Fri Closed Sat and Sun
      GENERAL PHONE
      (800) 390-1119
      FAX
      (626) 271-9403
    • SUPPORT EMAIL
      service@newegg.com
      SUPPORT PHONE
      (800) 390-1119

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.59/10 8.59/10
    Chance of future purchase: Rating 9.10/10 9.10/10
    Shipping & packaging: Rating 8.64/10 8.64/10
    Customer service: Rating 9.35/10 9.35/10
    Return/Replacement policy: Rating 8.89/10 8.89/10
Voice your opinion! Review Newegg.com (USA) by clicking a star below.
Rating 10/10
5/5
2017-05-15

GPU RMA

"My Gtx 1080 Duke came with horrible coil whine. When I went to return it, all of the promotions that were around when I had bought my GPU had ended. In order to get me my card faster, I was able to get a refund and order a new one. Newegg honored the sale price and let me keep the game that came with my card. They also gave me a $20 store credit in place of the $20 mail in rebate that I would have lost. All in all, a painless experience that was handled fast and efficiently. "


Rating 10/10
5/5
2017-05-15

Customer Service the way it was meant to be.

"First time purchase on Newegg, Third party Sale went horribly wrong. Spoke with Andy from Newegg. He went above and beyond to make things right. Thanks, Andy."


Rating 10/10
5/5
2017-05-15

A best place to buy after 16 years!

"Once again Newegg has provided eggcellent service. I've been a loyal patron for over 16 years through many builds and upgrade. Andy was a pressure to talk to and you could tell that he wanted to help."


Rating 10/10
5/5
2017-05-15

Customer service

"The representative was. Wet helpful in my return. He was straight to the point and everything was easy with no hassle. "


Rating 10/10
5/5
2017-05-15

eggcellant service

"I received a defective device from Newegg and dreaded the call for return/replacement. And thanks to Vida L and Newegg I am a very happy customer. Vida was polite, prompt and as helpful as anyone could hope for. She made the entire experience as easy as could be. now I have a replacement TV on the way and the return is just as easy..Thank you Newegg and Vida L


Still a Happy customer after 20 yrs
"


Rating 10/10
5/5
2017-05-15

Eggcellant!

"Had bought a Linksys WRT3200ACM Router at regular price and it's working great. So when I saw that Newegg had one refurbished by Linksys, I decided to buy it and use it as a repeater. Had to call Linksys support to set it up as I am not a networking guy. Had the router up and running in about 10 minutes and it's working great. I also bought a 1 year extended warranty just to back up the 90 day Linksys gives you.
I have bought at Newegg for many years and I have had only one bad experience and in all honesty, no one is perfect. My advice to everyone is to keep everything that comes with your product, that includes the box it came in at least until the warranty runs out cause you never know what is required in sending the product back.
Bottom line, Newegg may not always have the best price but you will get what your ordered. Great company and very helpful customer service, a least from what I have experienced. It's like they say, Once you know, you Newegg.
"


Rating 10/10
5/5
2017-05-15

Eggcellent service!

"Returned ryzen abandoned project. Hassle free! Love this company!"


Rating 10/10
5/5
2017-05-14

Superb service

"I called Newegg customer service twice in my quest to buy Dragon Naturally Speaking. Both times, they were exceedingly patient and helpful. I can't be more pleased! "


Rating 10/10
5/5
2017-05-12

Only the Best in Customer Service

"I swear, their motto must be "It's all about the customer's""


Rating 10/10
5/5
2017-05-12

AWESOME help for a promo code

"Audrey helped me more than any other customer service agent in history. seriously. WHY YOU ASK? Because she was super helpful, super nice, and had cool stories to tell while I sorted out my login for my Newegg account and got to the point where she could help me.

The only CS agent in history who has even come close to as good ended up on my blizznet friend list. its a shame I didn't think to ask this time. I was just too busy being helped to think about it.

I'm pretty sure that there is a secret level of customer service agent that they use on customers who have built PC's (spent a lot of money) with them and she is like the Top Gun winner of that. If I could nominate someone for the National CS Agent of the Year Awards, it would be her. My utility providers could use people like her manning their phones.
"


Rating 10/10
5/5
2017-05-12

The representative that I talk to was very knowledgable and helpful

"What can I say this guy was the best customer service rep you can ask for. He stayed with with me and helped me through my whole problem. Highly recommend you deal with Newegg and hopefully you will get my rep if you need help."


Rating 10/10
5/5
2017-05-12

Eggcellent customer service!

"Went above and beyond my expectations for customer service, even helping me pick a better and similarly priced PC than what I originally wanted. Way to go guys!"


Rating 10/10
5/5
2017-05-12

Exceptional service

"I called to ask for a refund on a defective graphics card. The card was outside the REFUND policy so REPLACEMENT was all the system would allow. I explained the to the Customer Service agent--his name is Eric P.--why I was asking for a refund instead. He took the initiative to contact the Refund Department, got them to agree to a refund, but they wanted a 15% Exception Fee. I didn't even have to ask, before Eric told me he was in the process of asking for an exception to the Exception Fee. And he succeeded! So, in the end, I was able to get a full refund on the card. You know that most other agents would have said there was little they could do and offered me a replacement card. Eric showed the care that is rare nowadays. Thank you Eric and thank you Newegg."


Rating 10/10
5/5
2017-05-12

Outstanding customer service!!!

"Called Newegg customer service to inquire about a shipping problem.
Kay was so very helpful and so polite! An excellent customer service representative.
He got to the bottom of the problem quickly and made me feel so good about calling to get help.
He is awesome! Thanks Kay!
"


Rating 10/10
5/5
2017-05-12

Rep. Martin.M.Vasquez

"Martin.M.Vasquez to me is the best representative of Newegg.com. I really appreciate him taking that extra step to help out my situation. More of your workers should strive to be like Martin.M.Vasquez."


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