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Stores > OpticsFast.com

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  • OpticsFast.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1421 SheepShead Bay Road
    • Contact: sales@opticsfast.com
    • Phone: 718-635-3888
    • Customer Support: 718-635-3888
    • Business Hours: M-Sat 9am-5pm
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.08/10 6.08/10
    Chance of future purchase: Rating 6.25/10 6.25/10
    Shipping & packaging: Rating 6.70/10 6.70/10
    Customer service: Rating 6.43/10 6.43/10
    Return/Replacement policy: Rating 5.75/10 5.75/10

754 Customer Reviews

Rating 10/10

OpticsFast.com Goes Above and Beyond

"After running over my new pair of sunglasses with my car, I thought fixing them would be hopeless. I searched online for a new pair, but didn't want to pay for something I had purchased just two weeks earlier. I found OpticsFast.com online and I came away super impressed with their system and customer service."

Rating 2/10


"Opticsfast is reasonable when making a purchase. Try to return an item and they turn juvenile and rude. They charge a 20% restocking fee, charge you for shipping and the return shipping. The worst part is how they treat you when you need to return an item."

Rating 10/10

#1 site for designer glasses

"Optics fast.com is the best site for designer glasses. The have a huge selection from all the to brands. I would not shop anywhere else for glasses. "

Rating 2/10

WORSE customer service than Comcast

"Yuk. FastOptics is the absolute WORST online company I have ever had the displeasure of dealing with. No. Wait! They are simply the worst company I have ever dealt with. They make Comcast and ATT seem like model customer support organizations. Thank goodness I never sent them my glasses for repair (thank you to The Frame Mender for the 1 week turnaround and excellent quality repair).

My entire lousy experience with FastOptics has been limited to their constant badgering messages to send in my glasses. It doesn't matter that I patiently informed them I won't be sending them my glasses. "Why not" was their response. Because, I replied, online reviews for FastOptics on Yelp and the BBB are dismal (plus they don't quote repairs until they've received the glasses unlike, say, The Frame Mender. With bad reviews and a pig-in-a-poke approach to the quote process, there was no way I was sending them my glasses to hold hostage). "Becky" replied that I was making a huuugh mistake, that they have great reviews with only a few hundred negative reviews because of some overly sensitive customers who complain at the littlest provocation. Not a good sign, I thought. Now, 2 weeks on, I get 1 or 2 daily messages to send in my already-repaired-by-someone-else glasses. Numerous requests to stop sending those messages have gone ignored.

I gave them 1 warning: if they sent me another message, I'd share my miserable experience on every social website I could find. In less than an hour, they replied that they'd already prepaid postage for my glasses and, therefore, I "must pay" them $5.49 to not send them in. I guess they figure their customers don't know or can't find out that Click-n-Ship postage is fully refundable within 30 days of purchase. These guys apparently know and will try every trick in the book. And here I am posting my experience everywhere I can find.

FWIW, in response to my warning of posting this review, their response was "the more [bad reviews] the merrier".


This review was modified by RockyDa on October 14 2016 10:59:05 AM

Rating 10/10

Great Customer Service

"Great Customer service. They won't try to sell you something or try to fix unfixable glasses. Your happiness is their main concern."

Rating 10/10

Wonderful Experience

"Becky, the sales person for OpticsFast who helped me, was top notch. She was available at all time to answer questions, solve problems and, generally, make the process extremely easy! The glasses I received exceeded my expectations. I love them!

The customer service and quality of product I received are far and away the best online or even offline purchasing experience I've ever had. And I'm very hard to please...just ask my wife.

This review was modified by pmileskappes on October 13 2016 01:59:34 PM

Rating 2/10

STAY FAR AWAY FROM THIS MESS - The system made me give them One Star - they didn't earn it.

"It started out with them telling me they would "solder" the broken arm on my Ray-Bans instead of replacing it.
This didn't sound too great for me, so I thought it over for 5 days.
Then I get an email from the rudest person I have ever come across in the world of sales - BECKY, asking me if I wanted them fixed or she was going to throw them away.
$90 and 3 weeks later, I receive them and the right lens is now scratched beyond use. (I would have never spent the $90 to have them soldered if the lens was scratched) - It looked like they had been dropped on a concrete floor.
I chalked this up to my stupidity for not seeing all of the horrible reviews that they have earned.
On top of all of the rudeness and destroying my $250 sunglasses (now worth $340) - I get an email from BECKY asking for a $10 tip for "great service".

This review was modified by pissedatopticsfast on October 13 2016 12:24:29 PM

Rating 10/10

They will get you what you are looking for!

"The team is highly responsive and reply to direct emails pretty quickly and consistently.

The online sunglasses shopping market is a total crapshoot and can be difficult to navigate. These guys explained it all to me with a simple phone call. I've bought 3 pairs of tom ford sunglasses with them, all delivered on time and with perfect quality and authenticity.

Rating 2/10

Worst Internet shopping experience EVER

"The only good thing I can say, is that when I eventually got my glasses, I could see out of them. The sales/customer service staff is rude (told me they don't care about bad reviews, they have enough business). I initially received frames with demo lens instead of the required prescription ones. I was told I couldn't cancel the order because it was a special order. Their idea of rush and my idea of rush are widely different. I got a similar pair from Otticanet.com in 3 days; took this place over a month. This place is definitely not a discount operation. Save yourself a headache - shop else where."

This review was modified by Annie78945 on October 07 2016 04:30:01 AM

Rating 10/10

eyeglass repair

"They repaired my expensive glasses that no one wanted to repair and saved me money it was easy and reasonable very happy with their services"

Rating 10/10

Great Products + Great Company = Happy Customer

"Had glasses in stock, pleasant phone customer service, shipped fast. "

This review was modified by Edit Profile on October 01 2016 10:46:29 AM

Rating 8/10

"Overall pleased with service. Wish there were a few more options"

Rating 10/10

Great price and service.

"Very happy with my new Ray Ban frames. Saved money and found the frames that I could not find elsewhere."

This review was modified by RobertTak on September 29 2016 04:08:05 PM

Rating 2/10

Worse than Terrible Company

"I ordered Prada Sunglasses from this company in August. They sent an email they did not have my glasses in stock but would search for them. I wrote back immediately and cancelled the order and told them to credit my Visa which they had already charged although they did not have the glasses. THEY WOULD NOT DO THIS.......INSTEAD they started texting me 3 and 4 times a day asking if I would like to work for the company. SERIOUSLY!!!!!!!!!!! I ended up talking to an attorney about this company. I got the texting stopped but they kept emailing me to choose another pair of glasses. They REFUSED TO CREDIT my Visa. Day before yesterday I was talking to my attorney about this company and I got a email that day my glasses had been mailed. After numerous emails and at least five long distance calls I am going to get a pair of glasses that I DO NOT WANT because I ordered from a company that sent me what I wanted within a week.
This company is a SCAM. They do not have glasses..........they search online for them then send to you and I have no idea if the ones I got are real or FAKE Prada's. I certainly paid for real.


I have turned over all emails from this company to my attorney. I also have all of the TEXT MESSAGES they have sent. My husband seriously wants to move forward and sue this company.
ANY POSITIVES EMAILS YOU READ ARE ONES SENT BY THIS COMPANY. Our attorney said it was easy to check out all positives emails to see if it is the company employees doing this. That Becky is a piece of work. When I talked to her on the telephone one day and asked if I was being scammed she replied "how can you be scammed if you have a order number" now I ask you how stupid was that comment? If anyone is interested we could have a class action suit against this company.


From: "becky@opticsfast.com"
Sent: Friday, September 30, 2016 10:08 AM
Subject: Gratuity Request for your order # 790310 by your salesperson Becky.


This email is in regards to your order that I helped you with on 09/23/2016

OpticsFast.com hires only the best salespeople to service our buyers.
These sales people work very late hours, weekends and overtime to make sure our customers get the service and products that they paid for.
We have a unique facility in which you can reward our salespeople, if you are happy with the service you received.

If you are happy with me as your salesperson and would like to give me a tip. Please click on the below link.


Thanks so much, in advance.
Becky S.
Toll Free (866) 216-3478

MY REPLY: You have got to be kidding me. We have hired an attorney to look in to the company. This company is the very worst I've ever dealt with in my entire life and you think I would tip YOU? I am willing and able to spend a fortune so that no one else will go through what I went through.
I have never in my life had someone request a tip online. That is the lowest of low. Only proves the company is a scam. I can hardly wait to turn this email over to our attorney.


Gratuity for your order xxxxxxxxx for salesperson Becky

OpticsFast.com hires only the best salespeople to service our buyers. These salespeople work very late hours, weekends and overtime to make sure our customers get the service and products that they paid for.

At OpticsFast.com we created a unique way for these salespeople to be rewarded. We offer a facility in which customers can reward their salespeople, if they are happy with the service they received.

A gratuity (also called a tip) is a sum of money customarily tendered, in addition to the basic price, to certain salespeople for a service performed or anticipated.

Tips and their amount are a matter of social custom and etiquette, and the custom varies between countries and settings. In some locations tipping is discouraged and considered insulting; while in some other locations tipping is expected from customers. The customary amount of a tip can a specific range of monetary amounts or a certain percentage of the bill.
If you are happy with your salesperson and would like to give them a tip.

$1.00 Dollar

$3.00 Dollar

$5.00 Dollar

Another Amount:

I hereby authorize OpticsFast.com, to charge my credit card in the above amount for my order # xxxxxxxxx
Your confirmation will be sent to xxxxxxxxxxxxxxx



OpticsFast Sales Team
Today at 2:49 PM


Message body

You got a brand new pair of prada sunglasesses so STFU!

Becky S.

Customer Service


This review was modified by amandaelles on October 02 2016 08:19:20 AM
+ Read user comments

Rating 10/10


"Becky at OpticsFast was the best!! They did not have the product that we ordered, but Becky emailed us and made contact with us until our order was a success. She even helped us out when it was the weekend. She responded within minutes and was most helpful!! Thank you!! I would recommend them to anyone!!"

This review was modified by yolguin on September 25 2016 02:38:35 PM
+ Read user comments

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