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Stores > OpticsFast.com

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  • OpticsFast.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1421 SheepShead Bay Road
    • Contact: sales@opticsfast.com
    • Phone: 718-635-3888
    • Customer Support: 718-635-3888
    • Business Hours: M-Sat 9am-5pm
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.08/10 6.08/10
    Chance of future purchase: Rating 6.19/10 6.19/10
    Shipping & packaging: Rating 6.58/10 6.58/10
    Customer service: Rating 6.37/10 6.37/10
    Return/Replacement policy: Rating 5.78/10 5.78/10

717 Customer Reviews

Rating 10/10
5/5
2016-08-21

Highly Sasitfied

"I've ordered twice now from this company and it has been so simple, quick, and efficient both times. Their easy to use website has hundreds of designer glasses to choose from, layaway if needed, great customer service for any questions, and easy ordering! Highly recommend them for your prescription glasses!! "



Rating 2/10
1/5
2016-08-19

Don't invite grief into your life with OpticsFast

"RUN AWAY! Do NOT do business with these people. Rude first of all, deceptive with all kinds of hidden charges. You make the HUGE mistake of sending them your glasses you will have to pay a premium to get them back unfixed. After waiting almost a month I did get my glases back in a plastic baggie, in a box with no cushion or insurance and the lens were not even cleaned. They were going to charge me $20 for tightening a screw!!!!! Then to add insult to injury they sent me texts and emails asking for a tip for their excellent service. I really loved those glasses...I should have thrown them in the trash before getting involved with these people!"

This review was modified by JazzBelle504 on August 19 2016 11:19:03 AM

Rating 10/10
5/5
2016-08-19

Great customer service, super fast

"Super fast service, and they followed up quickly."

This review was modified by lauren1742 on August 19 2016 09:07:19 AM

Rating 10/10
5/5
2016-08-15

VERY NICE SALES PEOPLE OR CUSTOMER SERVICE

"EVERYONE I DEALT WITH WAS QUITE NICE AD VERY HELPFUL. I EVEN GOT A NICE DISCOUNT WHEN I MENTIONED I THOUGHT IT WAS A BIT PRICEY FOR WHAT I NEEDED DONE. IT WAS DONE QUICKLY AND BACK TO ME BEFORE THE TIME WAS UP. IT SURE IS NICE TO FIND A PLACE TO GET YOUR GLASSES REPAIRED INSTEAD OF ANOTHER $500 EXPENSE FOR A NEW PAIR. QUITE SATISFIED WITH THIS COMPANY."

This review was modified by JacquetteWood on August 15 2016 08:28:47 PM

Rating 10/10
5/5
2016-08-15

Pleased

"I found OpticsFast online after my local store told me my sunglasses could not be repaired. I sat on them and the stems snapped off. OpticsFast always responded quickly to inquires and arranged to have my glasses sent to them immediately. My glasses are back and in perfect condition.
Thank you OpticsFast
Dana

"

This review was modified by PrudyD on August 15 2016 02:09:09 PM

Rating 6/10
3/5
2016-08-15

OpticsFast

"Customer Service needs improvement: representative was threatening and pushy."


Rating 10/10
5/5
2016-08-13

Easy

"They were very responsive to me and communicated very well."


Rating 10/10
5/5
2016-08-08

SOS SOS SOS - Save Our Sunglasses

"We tried several repair company's including Oakley but our ten year old sunglasses didn't seam to have a chance of repair. Oakley said they don't make parts for sunglasses that old and we were hopeless. Then I discovered the OpticsFast Website. There was a glimmer of hope and after a quick conversation I mailed my glasses to NY. Within a week I'm wearing my Oakley Square wire sunglasses again. "

This review was modified by tjfktso on August 08 2016 08:09:17 AM

Rating 10/10
5/5
2016-08-06

You made my dreams come true!

"For over a year I have been searching for a pair of pink reading glasses that matched my personality. I found them with OpticsFast and realized I could get them after an eye visit at Costco, who has ugly frames. Not only do my glasses fit perfectly but they let me work with safety.

Just wish I had at least gotten a case with my glasses.
"


Rating 2/10
1/5
2016-08-06

The absolute worst. Rude, unprofessional, can't fix anything, lie cheat scam, and here. Is email to prove it

"AWFUL.

This is the email dialog I have to proof just how inept and awful they really are. DO. NOT DO BUSINESS WITH THEM !!

This was last email sent by BECKY S. After this, I blocked her.

I am not rude you are just stupid.

Becky S.
Customer Service
www.OpticsFast.com

From USA Toll Free: 1-866-216-3478
From UK : +442035141550
From Australia : +61 280155339
Fax Number: 1-718-228-3775

Have a Look at our Testimonials and Reviews
http://www.opticsfast.com/testimonials.asp

Chat Live with Customer Service.
http://messenger.providesupport.com/messenger/opticsfast.html


-----Original Message-----
From: kim
Sent: Saturday, August 6, 2016 7:27 PM
To: OpticsFast Sales Team
Subject: Re: Your Order #788706 can't be fixed.

No. You're rude. Forget it. Think before you type. Damn

Sent from my iPhone

On Aug 6, 2016, at 6:21 PM, OpticsFast Sales Team wrote:

You can use the $20 OFF for a new pair.
Can I sell you a brand new pair?

Becky S.
Customer Service
www.OpticsFast.com

From USA Toll Free: 1-866-216-3478
From UK : +442035141550
From Australia : +61 280155339
Fax Number: 1-718-228-3775

Have a Look at our Testimonials and Reviews
http://www.opticsfast.com/testimonials.asp

Chat Live with Customer Service.
http://messenger.providesupport.com/messenger/opticsfast.html


-----Original Message-----
From: kim ]
Sent: Saturday, August 6, 2016 7:19 PM
To: OpticsFast Sales Team
Subject: Re: Your Order #788706 can't be fixed.

I paid to ship the sunglasses. I didn't use the free shipping label.
Wow. So much for using the $20 discount for a new pair. Really rude.

Sent from my iPhone

On Aug 6, 2016, at 6:16 PM, OpticsFast Sales Team wrote:

Since you are not paying to have them returned, we would like for you
to cover the costs for generating your label in the amount of $5.49.
We can accept credit card or Paypal. Which is payment method is
easier for you? I am not your personal junk yard where you will send
me your junk so I have to pay for it to be sent and then keep it

Becky S.
Customer Service
www.OpticsFast.com

From USA Toll Free: 1-866-216-3478
From UK : +442035141550
From Australia : +61 280155339
Fax Number: 1-718-228-3775

Have a Look at our Testimonials and Reviews
http://www.opticsfast.com/testimonials.asp

Chat Live with Customer Service.
http://messenger.providesupport.com/messenger/opticsfast.html


-----Original Message-----
From: kim
Sent: Saturday, August 6, 2016 6:53 PM
To: OpticsFast Sales Team
Subject: Re: Your Order #788706 can't be fixed.

If they can't be fixed , I don't need them back.

Sent from my iPhone

On Aug 6, 2016, at 5:40 PM, OpticsFast Sales Team wrote:

We sent you a invoice to pay for return shipping

Dino
Customer Service
www.OpticsFast.com

From USA Toll Free: 1-866-216-3478
From UK : +442035141550
From Australia : +61 280155339
Fax Number: 1-718-228-3775

Have a Look at our Testimonials and Reviews
http://www.opticsfast.com/testimonials.asp

Chat Live with Customer Service.
http://messenger.providesupport.com/messenger/opticsfast.html


From: kim nyc
Sent: Saturday, August 06, 2016 6:26 PM
To: OpticsFast Sales Team
Subject: Re: Your Order #788706 can't be fixed.

Uggggg. So just sending both back then?

Sent from my iPhone

On Aug 6, 2016, at 1:59 PM, OpticsFast Sales Team wrote:

Both. One is broken in the middle and its plastic and the other
one you already put so much glue on them we cant do anything to
them

Dino
Customer Service
www.OpticsFast.com

From USA Toll Free: 1-866-216-3478 From UK : +442035141550 From
Australia : +61 280155339 Fax Number: 1-718-228-3775

Have a Look at our Testimonials and Reviews
http://www.opticsfast.com/testimonials.asp

Chat Live with Customer Service.
http://messenger.providesupport.com/messenger/opticsfast.html


-----Original Message-----
From: kim nyc
Sent: Friday, August 05, 2016 3:40 PM
To: OpticsFast Sales Team
Subject: Re: Your Order #788706 can't be fixed.

Which pair is this?

Have a great day! :)

On Aug 5, 2016, at 2:34 PM, wrote:

Thank you for your repair order. We have some bad news and good news.
We would like to let you know that we are unable to fix this item.
Due this situation we would like to offer you a $20 DISCOUNT on a brand new frame.
If this is an optical frame we would like to offer to do your prescription for 25% OFF.
Your prescription can be taken from the item we have in our possession.
Please call us or email us to discuss the many different options we have available for you.

Please let us know what you would like to do.


http://www.OpticsFast.com
Becky S.
Toll Free (866) 216-3478
"


Rating 10/10
5/5
2016-08-06

Perfection!

"I lost my Ray Ban's on a flight a week ago. I looked everywhere for these glasses and no one sold them anymore. I looked online and found them here. I bought them hoping they were right and they showed up so quickly. They are the exact pair and are in peron. I will probably order a second pair soon for a backup. Thanks!"

This review was modified by gjburk on August 06 2016 04:35:44 PM

Rating 2/10
1/5
2016-08-04

How do I give a negative score? Do not buy from these crooks!

"I ordered a pair of sunglasses on line that they then emailed and sd they did not have in the color I ordered. I emailed back and sd I did not want any other color so do not charge my card. They shipped me a different color anyway and did charge me. When I complained to my credit card company, they gave them a falsified order form. Fortunately, I still have the emails back and forth to prove I clearly stated I didn't want the color they shipped. I could also prove the form was falsified."

This review was modified by jtaylor1112 on August 04 2016 05:57:46 PM

Rating 2/10
1/5
2016-08-04

False Advertising

"I ordered a pair of coach frames on the website. Upon my purchase the add stated that they had the frame in stock and that it will be shipped in 24 hours. After waiting 2 days for an email I called. Spoke to DIANNA. One of the most rude person I've ever talked too. She told me that the frame was not mailed because they had to oder the frame from someone else. I told her what the add said. She told me that they have a 72 hour rule before anything get shipped out. I told her that her add said 24 hours and that I paid for the 3 day shipping. Conversation got really ugly when I asked for a refund. She was very disrespectful. I asked to speak to her supervisor. She said that she was the supervisor. I asked to speak to her boss. She stated that she is the boss. I called back several times. She answered every extension. I called the corporate office and left a message. An hour later I called her office again, suddenly the frame was being shipped to me. Got the frame with a cheep case that you can buy at the 99 cents. Another lie. No coach case. I returned the frame. Lost about $50.00. PLEASE DO NOT ORDER ANYTHING FROM THIS WEBSITE. By the way I received an email offer of $5-10.00 For a good review.
However I did purchase another pair of Coach frame with the rx from DESIGN OPTICAL and I very very satisfied.
"

This review was modified by Riskybusiness2 on August 04 2016 10:42:49 AM

Rating 10/10
5/5
2016-07-31

Faster and better than I thought!!

"I was hesitant to send my eye ware, since it was an expensive frame. I ship it with the label OpticsFast provided, and in a bit less than 3 week I had my frames fixed and back to me. I will definitively recommend them"

This review was modified by olis on July 31 2016 08:35:01 PM

Rating 10/10
5/5
2016-07-29

Excellent Service

"I bought my Tiffany eye glass wear from OpticsFast.com was very happy with them. Last month the bridge of my eye wear snapped. OpticsFast were very proficient, the only down fall was the price."


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