“My camera bag with all of my gear was stolen during my honeymoon, and I had to replace it quickly. I placed an order on Amazon from Beach Camera on Monday that was supposed to arrive on Wednesday, but Amazon then notified me they had changed the shipping time to Thursday, which would have caused major problems with my ability to get the package. I called and spoke with Ray Mashiah in sales, and he went so far above and beyond to help me fix the problem that it's hard to put into words. The original Amazon order had to be recalled, the new order had to be placed for an overnight delivery to the middle of nowhere, my bank kept bouncing the transaction even though I had the funds and notified them the day before (apparently that's only a 24 hour notification and it expired), the connection in the area we were in was terrible.
Needless to say the theft and the difficulties arranging the replacement were terribly stressful. Ray, however, truly saved the trip. If he hadn't stuck with me through what I'm sure was a very frustrating process for him also, I wouldn't have had the camera for my honeymoon or the photo workshop we were attending. The camera body package I ordered came with a bunch of extras too, some of which I'll never use but many of which were very helpful since literally everything I had was taken. It's times like that where additional memory cards, batteries, dust blowers, camera pouches, and so forth are most valuable.
As I replace the rest of my items, I will be calling Ray first and would go with Beach Camera over any other retailer out there. I sincerely believe that nobody else would have bothered to help me like he did, or they would have given up after the third call dropped due to poor reception or the first bank bounce. I'm recommending Beach Camera to the very large circle of other photographers I know also. It's not even just because they had a good deal on the camera (they did) but because the service was so excellent and I can't stress enough that not having the camera arrive on the day it did would have caused a cascade of problems over the honeymoon/workshop. It sounds like a little thing but if you're a photographer and you've paid a lot for a workshop and travel, and are suddenly forced to have to deal with losing everything and having to replace it in a remote location, you'll remember the person and company who helped you out forever. ”