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BeTheChange's Avatar

BeTheChange

Working wife & mother of 3. I've worked in customer service for 21 years.

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Rating 2/10
1/5

The anti-zen experience

First of all, I absolutely dispise leaving negative reviews. But, after many emails with this company, I had no choice.
I ordered an item as a gift & it showed up in a basic shipping box with all the pieces dumped in, beat up & dirty. I emailed the company & they offered me NOTHING other than excuses as to why I shouldn't care that it looked bad when it arrived & that once I put it together it should be fine. When explaining it was a gift, I was told most people don't buy gifts from them, only items for personal use. (???) I was never offered a refund or a return label to send it back & when I asked for one they stopped returning my emails. I decided to try their Facebook page and messaged them to ask about a return label, there I received no never response at all. Now I'm stuck with $36 worth of things I can't use. I do 90% of my shopping online & I've never had such horrible customer service. If I had just received one "I'm sorry that your item was damaged how can I fix this issue" I would have been happy. They really should educate their customer service representatives on how to speak to customers.
I enjoy leaving positive reviews about where you should shop, & business that go above & beyond for their customers. In this case I feel it is my duty to warn other people about this so they don't have to deal with the same lack of respect that I received


Rating 10/10
5/5

OBSESSED WITH ZULILY!!

I totally love this company! I've purchased countless things from them and I've loved pretty much everything. I get all my kids school clothes from Zulily. If there is ever any problem with an item they will refund you the price but I've only had to do this maybe 2 times and I've ordered probably over 100 items from them!


Rating 8/10
4/5

i like them!

I've always had a great experience with Woot. If I'm unsure of the product I always check the community posts and they are always very helpful. Since it's just a "until we sell out" site if there is any problem they will just refund you the price, which is fine with me!


Rating 10/10
5/5

Love them!!!

i absolutely LOVE this company! First off, their product is amazing & yummy! Second, who needs flowers that die when you can have brownies that are to die for!!! :)
Their customer service is outstanding, I've dealt with them many times (due to issues I caused not them) the handle things quickly & perfectly! Send these to someone for whatever event you need, you will not be sorry!!!


Reviewer Stats

5

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Useful Reviews

BeTheChange's favorite stores

  zulily Rating 10/10
  Woot! Rating 8/10
  Fairytale Brownie Rating 10/10

BeTheChange's Stores Reviewed

  Buddhagroove.com Rating 2/10
  zulily Rating 10/10
  Woot! Rating 8/10
  Fairytale Brownie Rating 10/10

BeTheChange's Least Liked Stores

  Buddhagroove.com Rating 2/10