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Casandor

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Rating 10/10
5/5

Exceptional work, honest and a business with integrity!

It is my pleasure to write this review on behalf of Video One Repair of Newberry Park, California. I own a Canon GL2 camera, which I purchased in 2002. I did not know about Video One Repair until Cannon told me what the cost to repair my camera was in excess of what the camera is worth today. I ‘Googled’ ‘Canon GL2 camera repairs,’ and came across Video One Repair’s web site.

I contacted them and spoke with Sheryl. I explained the problem with the camera and she had a very good sense of what the issue was. She gave me an estimate. I immediately packed and shipped out the camera to them. VOR received it in less than a week.

VOR diagnosed the issue and immediately contacted me and explained the issue and costs. What would have cost me in excess of $1,000.00 at Canon, cost me far less at Video One Repair.

In my initial phone call, I had spoken with Sheryl. She is a very bright, responsible person who is serious about her work. She is one of the very few individuals known to me that continually adds intellectual rigor in explaining to me not only the ‘how, why’s and when,’ but also to the ‘when and what I can expect.’ Sheryl had a legitimate concern for the quality and excellence in customer service and in answering my questions. She really made me feel at ease.

In addition, in my opinion and experience, having dealt with so many other businesses, Sheryl and Video One Repair has shown a superior ability to raise issues in their own area of expertise in the most effective manner for me, as viewed from the outstanding quality of repair work they performed on my 14 year old Canon GL2. This review that I write for which you are reading right now, is my testimony for an exceptional job beyond being well done. It is superb!

Sheryl has a very pleasant demeanor, and a very deep concern for the welfare of her customers. Her nurturing and humane attitude towards dealing with her fellow human being is evident by the way she related to me as a new customer.

Altogether, I regard Sheryl as a superior businesswoman and Video One Repair a superior business to work with. I highly recommend Video One Repair for all your camera repair needs. Thank you Sheryl and Video One Repair!

This review was modified by Casandor on February 22 2016 04:16:20 PM

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