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DBM-NY

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Rating 10/10
5/5

Will order from them again - a recommended vendor.

Ordered an off the beaten track stainless steel screw - they had it in stock and sent it promptly: The interaction was seamless and simple. All done online.


Rating 2/10
1/5

OMG! HORRIBLE FULFILLMENT

Day 1: Ordered... Day 3 (2 days later): filled out an online customer service form due to non-communication and status still listed as processing... Day 4: called due to no response - asked what processing meant - person said "it is being processed" (hmmmm... that helped), got more specific in my questions and received the exact same response - asked when I might be expected to receive it "when it is processed." - Even more questioning yielded that they were waiting for the credit card to be charged - and then... he later slipped up and told me that the credit card is only charged when it is shipped: Canceled order, told the person that I would write bad reviews of their company and he did not seem even the least bit surprised and did not offer ANY type of apology. Perhaps he interpreted my non-confrontational and calm demeanor as someone who was not deserved of an apology Customer service apparently is not well understood by this company.


Rating 10/10
5/5

DBM-NY

Conscientious service over the phone. Took initiative to contact manufacturer regarding questions I had. Drop shipped directly from manufacturer... had the product the very next business day!


Reviewer Stats

3

Reviews

0

Useful Reviews

DBM-NY's favorite stores

  Bolt Depot Rating 10/10
  Touchboards Rating 10/10

DBM-NY's Stores Reviewed

  Bolt Depot Rating 10/10
  Opentip Rating 2/10
  Touchboards Rating 10/10

DBM-NY's Least Liked Stores

  Opentip Rating 2/10