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Dantler

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5/5

I ordered a needle for a 45+ year old KLH Model Eleven turntable/changer that had the original Pickering V-15HB/AT2C cartridge with 45 years of wear on it. The first needle that Turntableneedles.com sent had a shaft that was slightly too large to slide into the cartridge despite being the exact replacement model called for. So I returned it, along with the old worn needle and an explanation note. In less than 2 weeks they found me a different needle that fit and sent to me at no extra charge. Now the old KLH is up and running so that I can digitalize my vinyl collection.

How many other businesses are that customer-oriented that they will take the time to find a custom part for you? Most places tell you, "you ordered part # XX-1234BZq and if it doesn't fit, that's your problem. Tough luck, Dude, we don't have time to hold your hand." My hat's off to Turntableneedles.com

This review was modified by Dantler on June 20 2013 12:54:59 PM

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