“I've been using Amazon for years as both a buyer and a seller. Over the last couple of years their shipping has gotten worst and worse and so has their customer service.
The last few items I've ordered from Amazon (not from 3rd party sellers) have been terribly packaged and arrived defective. Amazon does take returns, but shipping it back is a huge hassle and nobody ever bothers to apologize for wasting my time when they send me a broken item. There is nobody held responsible and there's no way to contact them directly if I want to ask for them to package a delicate item more appropriately.
On top of the broken items and extra slow shipping, I've recently been locked out of my account because of security issues that they will not clarify. I've called their customer service- and they've been incredibly useless, namely because they're outsourced overseas. Nobody will tell me why I can't get into my account. They tell me they don't know and another department will handle it. I asked to speak to that department and they said that they would contact me within 48 hours. It's been over a week and I've heard nothing back. I've written and called them repeatedly, to no avail. If I didn't have a gift card balance, I'd likely just forget about my account and be done with them.
Amazon is a soulless corporation that is responsible for the loss of countless jobs. Saving two or three dollars just isn't worth dealing with them. Support somebody that has a face and cares about their customers instead.